Do you know the name of the filter / filters or AL that its setting it to null? If you tell me I'll take a look.
Regards, Jose Manuel Huerta http://theremedyforit.com/ On Tue, Oct 9, 2012 at 11:36 PM, swanand deshpande < swanand.deshpa...@gmail.com> wrote: > ** Ken, > > We too are doing similar type of functionality but we did not face the > issue you are facing. Hope there aren't any custom workflows you had > developed earlier causing it set to null. I would suggest you to take > filter and active link log and then check. > > Hope you have flushed the midtier cache after performing the change. > > Thanks, > Swanand > > > On Tue, Oct 9, 2012 at 3:53 PM, Cecil, Ken <kce...@hubbell.com> wrote: > >> Sean, >> >> Thank you for your response. However, that is exactly what I did... I >> have previously added Status Reasons to the Pending Status so I know you >> need to add the data and modify the hidden Status_Reason field on the form. >> >> As I had said, what is happening is that if the Status is either Assigned >> or In Progress, the ' z1D_Status_Reason' and 'Status_Reason' are getting >> set to null upon save (filter). >> >> Is there a good reason that these filters are doing this? Has anyone else >> used Status Reasons for the Assigned and/or In Progress statuses? >> >> >> Ken. >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) >> Sent: Tuesday, October 09, 2012 4:38 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Status Reasons for Assigned and In Progress Statuses >> >> Status Reason is determined from "SYS:StatusReason Menu Items" where >> 'Form Name' = "HPD:Help Desk". It is status dependent so when the "Status" >> changes you typically need a new "Status Reason" for why it is in that >> state. >> >> Keep in mind that the field on HPD:Help Desk is a display only field >> (z1D_Status_Reason)( 1000000881). There is workflow that sets the >> underlying "Status Reason" field. Not only do you have to add it to >> "SYS:StatusReason Menu Items" but you also have to add an entry to the >> hidden "Status Reason" (1000000150) field on Incidents. >> >> Hope that helps ... >> >> Sean >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken >> Sent: Tuesday, October 09, 2012 12:01 PM >> To: arslist@ARSLIST.ORG >> Subject: Status Reasons for Assigned and In Progress Statuses >> >> ITSM 7.6 >> >> On Incident, a customer would like to add several Status Reason menu >> choices associated with the Assigned and In Progress Statuses. They intend >> to use is as a sort of sub-status (for example: In Progress with a Status >> Reasons of Analysis, Test, Document Prep, etc) >> >> I have added the Status Reason menu choices and they show up properly. >> However, now I see that there are filters that are clearing the field upon >> save. I plan to disable or work around them. >> >> My question is does anybody know no a good reason why I shouldn't do >> this... why the Status Reason must be cleared out if the Status is either >> Assigned or In Progress? >> >> Has anybody else used the Status Reason with either of those two Statuses? >> >> Thanks, >> Ken. >> >> >> >> >> ****************************************************************************** >> This email and any files transmitted with it are confidential and >> intended solely for the addressee. If you have received this email in error >> please notify the system manager. Subject to local law, communications >> (including traffic data) with Hubbell may be monitored by our systems [or a >> third party's systems on our behalf] for the purposes of security and the >> assessment of internal compliance with Hubbell policies. This footnote also >> confirms that this email message has been swept for the presence of >> computer viruses. >> www.Hubbell.com - Hubbell Incorporated >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 >> www.wwrug12.com ARSList: "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 >> www.wwrug12.com ARSList: "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > > > -- > S.J.Deshpande > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
