Robert:
I started a design and it's along the lines of your suggestion.
I will have a server side code that's invoked with two parameters thru a
simple URL. This code will take these parameters and then work as a Web
Service client...and consume a ARS Web Service, passing the parameters to
ARS.
Rabi,
Very sorry for the late reply.. So many emails from the ARS list sometimes I
just skim over them because I'm up to my neck in work.
Any device can look at a PHP web page as all that is outputted from the
server is HTML. PHP is only ran on the server. Now, I haven't used
websphere before
bah, I meant to say php pages access our Remedy not java servlets. Java is
still new to us as we have just started to fully use it.
On Jan 4, 2008 9:54 AM, Robert Halstead [EMAIL PROTECTED] wrote:
The problem with the mid-tier and mobile devices that I've experienced is
that most mobile
All:
I need to provide blackberry users ability to receive an email from ARS,
from which they should be able to, through some easy means, provide a Yes/No
answer back to ARS.
Obvious solution is to have them reply to the email with YES or NO text or
some other unique string and parse the email in
The problem with the mid-tier and mobile devices that I've experienced is
that most mobile devices won't support the java on the web page fully. This
is because of the browser on most mobile devices. Instead of creating the
page through Remedy, I would either stick with the e-mail option (since
UNCLASSIFIED
It depends on your goal, on what you want the Yes/No response to do.
Remedy doesn't care whether the email is sent from a PC or Blackberry
mailbox so you could use the functionality of the AREmail Engine and
create workflow using incoming messages.
The workflow can be dependent on
If your BB environment is set up to use web access, I would recommend
constructing a truncated view of the approval screen, and send them that.
If not, perhaps if your emails asking for approval had three URLs embedded
in them - one for Yes, one for No, and perhaps one for Need more Info, those
Rabi,
If you want an OTB solution, I think Kinetic Survey may have something for
you. I'm pretty sure one of the features of Kinetic Survey was to send a
email with embedded method of replying to a survey which could be a Yes/No
kind of a survey you want to send. I remember seeing a demo on this
Rabi,
The way I did it here was to create a web app. This assumes that your
BlackBerry can access a web app, which in turn can access your ARS
system.
When the email is created in Remedy workflow inserts a hidden URL into
the top of the email. The URL is not visible in Outlook (our email
Rick:
My understanding is that web access is not supported in the BB environment
here, else I wouldn't be in this quandary. However, I will re-doublecheck,
if that's a word. I wasn't sure that this is even a question...because I
wasn't sure that BB environments would so differently in different
Stephen,
Thanks for the info. So you have a server side code that is invoked with
some parameters by URL embedded in the ARS email. That's the line I was
thinking along at the end of last post.
I need to find out what kind of server side code can the web server handle
here (Websphere) and the
Doesn't the Kinetic Survey have the ability to embed radio buttons or a
button in an email to respond to a Yes/No type of a response?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of John Sundberg
Sent: Friday, January
You can find BB simulators available easily -- that is how we have done
testing in the past.
Google for BB simulator -- you might be surprised. They are quite cool.
-John
On 1/4/08, Rabi Tripathi [EMAIL PROTECTED] wrote:
Stephen,
Thanks for the info. So you have a server side code that is
13 matches
Mail list logo
