Re: Users of Remedy Knowledge Management 7.1 Patch

2008-03-07 Thread Joe D'Souza
- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Friday, March 07, 2008 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Users of Remedy Knowledge Management 7.1 Patch ** Good news! Support sent me patch 1610 to debug with, sin

Re: Users of Remedy Knowledge Management 7.1 Patch

2008-03-07 Thread strauss
ng & IT Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, March 07, 2008 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Users of Remedy Know

Re: Users of Remedy Knowledge Management 7.1 Patch

2008-03-07 Thread Joe D'Souza
d to end environment.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Friday, March 07, 2008 1:07 AM To: arslist@ARSLIST.ORG Subject: Re: Users of Remedy Knowledge Management 7.1 Patch ** I&#

Re: Users of Remedy Knowledge Management 7.1 Patch

2008-03-06 Thread strauss
ystem discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, March 06, 2008 11:37 PM To: arslist@ARSLIST.ORG Subject: Re: Users of Remedy Knowledge Management 7.1 Patch ** And they told me to go to 7.2 becau

Re: Users of Remedy Knowledge Management 7.1 Patch

2008-03-06 Thread Joe D'Souza
] Behalf Of strauss Sent: Friday, March 07, 2008 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Users of Remedy Knowledge Management 7.1 Patch ** Here's an interesting twist we caught today during acceptance testing on the pre-production system: Our RKM 7.2 server allows users to l

Re: Users of Remedy Knowledge Management 7.1 Patch

2008-03-06 Thread strauss
Here's an interesting twist we caught today during acceptance testing on the pre-production system: Our RKM 7.2 server allows users to log in who have local passwords in ARS, or anonymous through the Self-Service portal. It refuses users who rely on AREA LDAP authentication with the error "Inval

Re: Users of Remedy Knowledge Management 7.1 Patch

2008-03-05 Thread Joe D'Souza
t) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Thursday, March 06, 2008 12:19 AM To: arslist@ARSLIST.ORG Subject: Re: Users of Remedy Knowledge Management 7.1 Patch ** Security? The helpdesk has linked the self-service portal setup at http://web3.unt.edu/helpdesk/service/service.ph

Re: Users of Remedy Knowledge Management 7.1 Patch

2008-03-05 Thread strauss
//itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, March 05, 2008 10:48 PM To: arslist@ARSLIST.ORG Subject: Re: Users of Remedy Knowledge M

Re: Users of Remedy Knowledge Management 7.1 Patch

2008-03-05 Thread Joe D'Souza
st(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Wednesday, March 05, 2008 11:26 PM To: arslist@ARSLIST.ORG Subject: Re: Users of Remedy Knowledge Management 7.1 Patch Sorry - my "fix" was to get my server onto RKM 7.2.00.1591, which fixes some nasty problems in 7.2.00.1521.

Re: Users of Remedy Knowledge Management 7.1 Patch

2008-03-05 Thread strauss
//itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, March 05, 2008 9:45 PM To: arslist@ARSLIST.ORG Subject: Users of Remedy Knowledge Management 7.1 Patch

Users of Remedy Knowledge Management 7.1 Patch

2008-03-05 Thread Joe D'Souza
Anyone out there who is willing to compare a few issues I am having against what you have? I have been told by Remedy Support that they have discontinued further development on RKM 7.1 as they are on RKM 7.2 (so much for we will support 3 versions backwards), and there are some issues I am dealing