yes... I agree with Charles, it is J Shankar([EMAIL PROTECTED])
On Nov 15, 2007 6:54 PM, Howard Richter <[EMAIL PROTECTED]> wrote:
> All,
>
> Georgeann left some time ago. I am not sure who is the overall director.
>
> Howard
>
> On Mar 14, 2007 3:53 PM, Julie Kanakanui <[EMAIL PROTECTED]> wrote:
All,
Georgeann left some time ago. I am not sure who is the overall director.
Howard
On Mar 14, 2007 3:53 PM, Julie Kanakanui <[EMAIL PROTECTED]> wrote:
> I believe address for Georgeann is [EMAIL PROTECTED], if that's who
> you're trying to contact..
>
>
The director of Technical Support is Jayanthi Shankar.
[EMAIL PROTECTED]
Charles Roth
Sealed Air Corporation
Office (864) 433-2429
Cell (864) 431-2961
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Platin
I believe address for Georgeann is [EMAIL PROTECTED], if that's who
you're trying to contact..
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Friday, March 16, 2007 4:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
Fast Track.. Does that mean 1 week response time?
lto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, March 16, 2007 5:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
Hours of Operation:
Local Business Hours
12 hours x 5 days
(Excludes published holidays)
Initial Response Goals:
S1 = 1 Business Hour
S2 =
eter A.
Sent: Friday, March 16, 2007 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
Whats your support level? Fast Track? Continuous?
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
-Original Message---
Fast Track.. Does that mean 1 week response time?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Friday, March 16, 2007 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BM
ITMA
Sent: Friday, March 16, 2007 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
Wow, still no response. I wonder what would happen if our helpdesk
people had this response time? Four days and I've not even had them
suggest anything!
-Original Mes
G'
Subject: RE: Who's in charge of support at BMC? (U)
Okay, I agree that the top level support is great and all, but they
should at least hold to their level of support for which we're paying.
Example:
I opened a ticket with Remedy on Tuesday Morning at 9:37 AM regarding
some dat
orm E CIV USAF 96
CG/SCWOE
Sent: Thursday, March 15, 2007 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
Yes, I have to agree there. I don't open many support requests--maybe
three or four a year--but the last ones I submitted I experienced pret
on Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CG/SCWOE
Sent: Thursday, March 15, 2007 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
Yes, I have to agree there. I don't open many support requ
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Thursday, March 15, 2007 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
Okay, I agree that the top level support is great and all, but they
sho
Okay, I agree that the top level support is great and all, but they
should at least hold to their level of support for which we're paying.
Example:
I opened a ticket with Remedy on Tuesday Morning at 9:37 AM regarding
some database connectivity issues I've been having (See thread entitled
"MS S
rslist@ARSLIST.ORG
Sent: Thursday, March 15, 2007 12:55:42 PM
Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U)
I bet if I took a show of hands as to who was happy with Remedy engineering
and support right now, it would be a small minority - no surprise there.
Would it also
take a break from work).
In order to get his attention, prefix the SUBJECT of your email with his
name.
for example, the subject of this email ( if sent to [EMAIL PROTECTED] ) WOULD
be
WADE: RE: Who's in charge of support at BMC? THIS WORKED FOR ME!
Anyone receiving an email at [EMAIL PROT
And, I just received this line from a BMC tech rep concerning an open issue:
Are we able to "Close" this ticket (the ticket status will not affect the bug
in any way) with the bug attached to it?
This message only mentioned recording a known bug, and contained no other
suggestions on fi
ginal Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield
Sent: Thursday, March 15, 2007 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
The only thoughts I can add have to do with the irony of
If you can afford it, then I'm sure its greatbut quality should never
depend on
contract level!
Chris
> Everone,
>
> I know that my support experiences are not the "norm" at BMC. I know
> that we all pay large amounts in maintenance and support and then a
> premium for Enterprise support.
lto:[EMAIL PROTECTED] On Behalf Of Joran, Peter P, CTR, OSD-CIO
Sent: Thursday, March 15, 2007 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
FOR OFFICIAL USE ONLY
I agree. My sales reps and sales engineers have been and remain tops.
Today that's Tom Bec
ion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, March 15, 2007 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC?
Bing,
I appreciate the offer for special assistance. ( You will likely not be
surprised to know that yo
-CIO
Sent: Thursday, March 15, 2007 12:24
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
FOR OFFICIAL USE ONLY
I agree. My sales reps and sales engineers have been and remain tops.
Today that's Tom Beckett and David Quinn. Thanks fellas!!
Pete
-Origin
ill a lot
of thruth there...
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Im Auftrag von Tim Widowfield
Gesendet: Donnerstag, 15. März 2007 18:28
An: arslist@ARSLIST.ORG
Betreff: Re: AW: Who's in charge of support at BMC? (U
support? If not, they are right...
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Im Auftrag von Tim Widowfield
Gesendet: Donnerstag, 15. März 2007 17:28
An: arslist@ARSLIST.ORG
Betreff: Re: Who's in charge of support at BMC? (U)
e BMC support
can't seem to cut a license in a timely manner.
--Tim
- Original Message
From: Christian Janovic <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, March 15, 2007 1:02:01 PM
Subject: [ARSLIST] AW: Who's in charge of support at BMC? (U)
Well, I th
ssion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield
Sent: Thursday, March 15, 2007 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
The only thoughts I can add have to do with the irony of the whole thing.
Can it really be that the compan
Sent: Thursday, March 15, 2007 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
**
For the record -
Our sales rep is the best I've dealt with thus far. As for support...
well, they never seem to be able to fix my issues - this could be caused
by the f
On Behalf Of Tim Widowfield
Sent: Thursday, March 15, 2007 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
The only thoughts I can add have to do with the irony of the whole thing.
Can it really be that the company that sell the premier help desk
application
MC because of bad support? If not, they are right...
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Im Auftrag von Tim Widowfield
Gesendet: Donnerstag, 15. März 2007 17:28
An: arslist@ARSLIST.ORG
Betreff: Re: Who's in charge of sup
Folks,
At the risk of being a "me too" posting
ME TOO!!!
Support bites these days. Not that there are some shining stars out there,
but the overall support process is a total wreck.
Is BMC trying to smother the baby in the crib?
I'll be glad to add my name to any complaint.
Recentl
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, March 15, 2007 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC?
Bing,
I appreciate the offer for special assistance. ( You will likely not be
surprised to know that you a
atewood
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield
Sent: Thursday, March 15, 2007 11:28
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC? (U)
The only thoughts I can add have to do with
R, OSD-CIO" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, March 15, 2007 10:38:38 AM
Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U)
UNCLASSIFIED
This has been going on long enough. There seems to be a lack of planning
and stakeholder analysis. Perhaps t
ject: Re: Who's in charge of support at BMC?
Bing,
I appreciate the offer for special assistance. ( You will likely not be
surprised to know that you are actually not the first member of this
community to offer such help. Have I mentioned lately that this is the
best group of "co-work
**
Matt White Wrote:
“I have very similar experiences with
support as you and others have
described. It's become routine. Entry-level "support" person asking
rudimentary, unrelated questions, usually in broken English, demonstrating
little/no understanding of the issue itself. Repeated
ORG
<[EMAIL PROTECTED]cc:
COM> Subject:
Bing,
I appreciate the offer for special assistance. ( You will likely not
be surprised to know that you are actually not the first member of
this community to offer such help. Have I mentioned lately that this
is the best group of "co-workers" that I have ever had the pleasure of
working with? )
L PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, March 14, 2007 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC?
David,
That is strange
I tried that path, (as was suggested by Tech support) on an issue recently.
I tried to escalate the issue
ch 14, 2007 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Who's in charge of support at BMC?
David,
That is strange
I tried that path, (as was suggested by Tech support) on an issue
recently.
I tried to escalate the issue on "2/27/2007" to my sales rep. (after a
month of back an
h 14, 2007 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Who's in charge of support at BMC?
**
Does anyone know the email address of the person in charge of support over
at BMC?
Thanks,
Scott
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Glass
Sent: Wednesday, March 14, 2007 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Who's in charge of support at BMC?
**
Does anyone know the email address of the person in charge of support
over at BMC?
Thanks,
Scott
__20060125___This posting was submitted with HTM
Subject: Who's in charge of support at BMC?
**
Does anyone know the email address of the person in charge of support over
at BMC?
Thanks,
Scott
__20060125___This posting was submitted with HTML in
**
Does anyone know the email address of the person in charge
of support over at BMC?
Thanks,
Scott
__20060125___This posting was submitted with HTML in it___
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