3 Rated Company
From: Gary Opela (Corporate)
Sent: Tuesday, May 13, 2008 3:08 PM
To: 'arslist@ARSLIST.ORG'
Subject: email question
I am doing a notify filter that uses email. On the Recipient line, I'm
specifying a mix of field values and groups.
I
PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, May 14, 2008 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: email question
I never did see a response to this, so I'll repost it.
Basically, I have a filter that does an email notification. In the User
Name: field, I have $Originator
: Wednesday, May 14, 2008 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: email question
Gary - in the filter in the Mechanism did you select Email? Try
selecting User Default or Cross Reference and see if that will go get
the correct value for you.
:-)
Candace DeCou
DOI Remedy Systems Analyst
I am doing a notify filter that uses email. On the Recipient line, I'm
specifying a mix of field values and groups.
I currently have the recipient set as: $Originator$; Finance; Contracts;
$data_Purchaser$
Originator and data_Purchaser fields, Finance and Contracts are groups.
I want the
, May 13, 2008 4:08:28 PM
Subject: email question
**
I am doing a notify filter that uses email. On the Recipient line, I’m
specifying a mix of field values and groups.
I currently have the recipient set as: $Originator$; Finance; Contracts;
$data_Purchaser$
Originator and data_Purchaser fields
We are using Help Desk 5.6/ARS7.1/email 7.1. A ticket was assigned to a
Group. Emails were sent to all the members of the group except one. It
was sent to the wrong person who is not a member of any Group. The
person who did not get the email has a login of btestin. He is a member
of the Group in
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