)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, February 18, 2014 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: licenses question (minimum install) ITSM
Hi,
You are not even allowed to use the 3 Fixed licenses. These show in the system
for historic reasons, and everyone
So we bought ITSM but the install instructions say you need (20 licenses
for each module).
Does that mean that purchasing ITSM you get free 20 licenses? This must
have been covered before...
Any where would that information be published.
--
Patrick Zandi
Patrick,
The only 'free' licenses that I'm aware of are the 3 Fixed User licenses
you get with the Remedy Server, I believe everything else needs to be
purchased.
On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi remedy...@gmail.com wrote:
**
So we bought ITSM but the install instructions say
That is the way I understand it too. I think you need that many license if
you are installing the sample data. I don't believe it is an issue to set
the server with 20 license across the board, instal and then reduce the
count to what you are actually entitled to (may want to double check with
After you set the AR Server license (whether temp or permanent), you can
set the Application licenses and then the AR and Application user
licenses. You don't need keys for the Application licenses or the
Application User Licenses. I do believe that if BMC were going to audit
you, they would
Hi,
You are not even allowed to use the 3 Fixed licenses. These show in the system
for historic reasons, and everyone that is not on the old legacy licensing
mode will not be allowed to make use of them, i.e. not assign them to anyone.
This is probably something we should add to our license FAQ:
that not be able to use one of the 3
fixed licenses?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, February 18, 2014 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: licenses question (minimum
Misi,
Where is this information coming from? I have a new install of ARS 8.1
with ITSM, but I show +3 licenses in AR System Server and in my user form
when I change a user to a Fixed license, I'm provided the number of total
ARS Fixed licenses, which is +3 of the number I have designated in the
list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger
Sent: 18 February 2014 23:36
To: arslist@ARSLIST.ORG
Subject: Re: licenses question (minimum install) ITSM
**
Misi,
Where is this information coming from? I have a new install of ARS 8.1 with
ITSM, but I show +3
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, February 18, 2014 1:57 PM
To: arslist@ARSLIST.ORG
Subject: licenses question (minimum install) ITSM
**
So we bought ITSM but the install instructions say you need (20 licenses for
each module).
Does that mean that purchasing ITSM you
] On Behalf Of Misi Mladoniczky
Sent: Tuesday, February 18, 2014 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: licenses question (minimum install) ITSM
Hi,
You are not even allowed to use the 3 Fixed licenses. These show in the system
for historic reasons, and everyone that is not on the old legacy
: licenses question (minimum install) ITSM
While of course you should always check with your sales rep, my understanding
is that once you move to the Suite pricing, the 3 free licenses are no longer
legally included.
-Original Message-
From: Action Request System discussion list(ARSList
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