Title: Solved: RE: preventing a help desk ticket to be closed when task are open.
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Thank for all your help.
Here is what I did after all.
I hope this will help out some else down the road.
Created 2 filters
Filter 1 (Modify)
Run if: 'Status' = Resolved
Set fields: (Read from
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Ok this is what I did a little different.
What do you think?
Active Link: HPD:HPD-Check
forAllTaskAreClosed
Form name= HPD:HelpDesk
Execute on= Modify/Menu/Row
Choice
Run If=
(Status = Resolved) AND (colStatus
!= Closed)
If Action="">
Message= All task are
not closed.
If it works for you - I think it's great!
I would probably use an error message instead of a warning to prevent the save
- but that's just my bias. Yours will save after the warning and there's
certainly a case to be made for that approach too.
William Rentfrow
Principal Consultant, StrataCom
I am trying to make it so a help desk ticket can not be closed is there are
and open child task attached to it.
I'd like to hear your take on this.
AR 6.3
SQL 2003
Windows Server 2003
Thanks,
Dan
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This is ITSM Help or your own help desk application?On 7/27/06, Dan Caissie [EMAIL PROTECTED] wrote:
I am trying to make it so a help desk ticket can not be closed is there areand open child task attached to it.
I'd like to hear your take on this.AR 6.3SQL 2003Windows Server
You could have a display only field that is set with any value if there
is an open child ticket. Give the users an error message if the field is
not null.
HTH,
Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv
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Sorry about that ITSM Help Desk
Dan
Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
260 Lake
rd
Dayville, CT 06241
(860) 779-2800
Ext: 32380
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Frank
Add a field to the task that is HD Status - just copy the field right off of
the HD form.
Add 1 piece of workflow that always pushes the HD status to the tasks on modify.
Add 1 piece of workflow that generates an error (and prevents closure) if the
HD status = Resolved and the Task status
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1. Create a filter that does a set fields action looking for any tasks with that HD tickets ID that are less than closed. Save the result in a temp field. Thsi will run of the HSD ticket status is changing to Closed.2. Create another filter that checks the Temp field and if it is not null then
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