2011/1/11 Phuong Hoang ducphuongbk200...@gmail.com
Hi Rodrigo,
Can you say clearlier about using command Hangup in the AMI to reject or
hang up a incoming call?I also have the same issue.
Thanks and looks forward to listening your reply soon!
Best regards,
Phuong
On Mon, Jan 10, 2011 at
Hi Olivier,
I don`t really understand what you said. Actually, the issue that i face on
is i don`t know how to redirect a number online on the context (example
testA context) to other context (example testB context). Can you help me
to solve this issue.
Thanks and best regard.
Phuong
On Tue, Jan
Sorry,I forget redirecting from this context to that context is done by an
java application(AMI).
On Tue, Jan 11, 2011 at 7:55 AM, Phuong Hoang
ducphuongbk200...@gmail.comwrote:
Hi Olivier,
I don`t really understand what you said. Actually, the issue that i face on
is i don`t know how to
Why not an unattended transfer to the queue itself, or a different queue?
l.
2011/1/10 Olivier oza_4...@yahoo.fr
Hi,
For a call center, I'm studying how I can offer agents the ability to
reject an incoming call using a custom application.
As you can guess, in this case, rejecting a call
2011/1/11 Lenz Emilitri lenz.lo...@gmail.com
Why not an unattended transfer to the queue itself, or a different queue?
l.
I was afraid that the incoming call could be presented to the same agent
again.
Thinking back about it, it seems to fit what I'm after.
Thanks !
--
On 01/11/2011 11:50 AM, Olivier wrote:
2011/1/11 Lenz Emilitri lenz.lo...@gmail.com mailto:lenz.lo...@gmail.com
Why not an unattended transfer to the queue itself, or a different
queue?
l.
I was afraid that the incoming call could be presented to the same agent
again.
Thinking
2011/1/11 Kevin P. Fleming kpflem...@digium.com
On 01/11/2011 11:50 AM, Olivier wrote:
2011/1/11 Lenz Emilitri lenz.lo...@gmail.com mailto:
lenz.lo...@gmail.com
Why not an unattended transfer to the queue itself, or a different
queue?
l.
I was afraid that the incoming call
Hi,
For a call center, I'm studying how I can offer agents the ability to reject
an incoming call using a custom application.
As you can guess, in this case, rejecting a call means let another agent
answer this call (it
doesn't mean end this call).
The only way I could imagine for this to
Hi. You see the comando Hangup in the AMI?
Best regards,
Rodrigo Lang.
2011/1/10 Olivier oza_4...@yahoo.fr
Hi,
For a call center, I'm studying how I can offer agents the ability to
reject an incoming call using a custom application.
As you can guess, in this case, rejecting a call means
Hi Rodrigo,
Can you say clearlier about using command Hangup in the AMI to reject or
hang up a incoming call?I also have the same issue.
Thanks and looks forward to listening your reply soon!
Best regards,
Phuong
On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang rodrigoferreiral...@gmail.com
wrote:
10 matches
Mail list logo