Thanks Amy for your reply.
On Mon, Apr 19, 2010 at 5:24 PM, Amy Ryan wrote:
> In this case, the BR1 gateway will be sending inbound calls to local
> devices and Intra-site calling has the preferred codec of g711ulaw. A
> scenario where the g729 codec might be used is in the case of TEHO routing
In this case, the BR1 gateway will be sending inbound calls to local devices
and Intra-site calling has the preferred codec of g711ulaw. A scenario
where the g729 codec might be used is in the case of TEHO routing where the
HQ site may be sending calls across the wan and out the BR1 sites¹ PSTN.
Region between BR1 and HQ is G729, calls from PSTN into BR1(h323 gw) and
then into CUCM.
voice class codec 1
codec preference 1 g711ulaw
codec 2 preference g729r8
wondering why the first prefence be codec g711ulaw instead of g729r8 which
should be the priority ???
___
Hi Sam, we have used a Unity mailbox in the past to support Conf Pin
access; call hits ctirp, fwd all to vmail, plays user greeting
(welcome to conf), caller enters (mailbox) pin to enter conf and
greeting rule transfers to meet me number.
hth
b
On 19/04/2010, Berry, Matthew J. wrote:
> Wilson,
>From the CUE Design Guide:
Call-Agent Time-of-Day Routing: Time-of-Day (ToD) routing of calls to a
receptionist (in contrast to the AA) requires a ToD routing feature on your
call agent. With Cisco CME, this can be done by using a Tool Command Language
(TCL) 2.0 script named "Time of Day Routin
Wilson,
You Meet-Me numbers will need to belong to a partition that the inbound gateway
CSS can see. Make sure that the significant digits set on the gateway will
deliver the correct number of digits to CUCM to match up with the Meet-Me
ranges.
To my knowledge, there is no way to set a PIN to
Hi,
I'm new to Meet Me, and was wondering once the Meet Me Numbering is set up,
how do I ensure that callers from outside can participate in the conf.
Also is there a possibility to set up a PIN or password for the conference
(I presume yes)
Regards
Sam
__
Matthew,
Scenario 1-
If you have a single CSQ and two skills and your agent is assigned both
skills. If you would like one skill to have priority over the other - you
would set the ³minimum competance² value to be higher on the the skill you
want priority when assigning that skill to the CSQ as
Thanks Amy and Roger
Date: Mon, 19 Apr 2010 08:34:58 -0400
Subject: Re: SV: [OSL | CCIE_Voice] CME unitcast MOH
From: ar...@ipexpert.com
To: gorr...@hotmail.com; roger.kallb...@cygate.se; jason.aar...@us.didata.com;
ccie_voice@onlinestudylist.com
Angel,
Yes, in CCME version 4.1 and later,
It doesn't work that way (assuming I'm reading you correctly).
If an agent has 2 skills, one for each CSQ, and calls come in for each
CSQ, the agent will answer the call which came first.
Routing only applies when you have multiple agents ready and not
talking, if you have 1 agent ready and there
Here's what I am proposing:
CSQ-ClientCare with a Resource Selection Criteria of "Most Skilled by Weight"
I would then define the following skills:
SKL-ClientCare0 Min comp 5 Weight 100
SKL-ClientCare1 Min comp 5 Weight 50
I would have two agents
John Adams Assigned Skill=
Yes. You can weight the skills when you setup the CSQ.
Brian
Sent via BlackBerry from T-Mobile
-Original Message-
From: "Berry, Matthew J."
Date: Mon, 19 Apr 2010 09:19:33
To: OSL
Subject: [OSL | CCIE_Voice] UCCX Skill Groups
___
For more inf
Does anyone know if there is a way to define two skill groups for an agent, but
give a particular skill group a priority over the other one? Meaning, if two
calls are in queue, each for different skill groups, I can adjust which call
will get priority over the other based on the type of skill?
Angel,
Yes, in CCME version 4.1 and later, a SIP phone supports MOH from other SIP,
SCCP and POTS endpoints.
The ³ccm-manager music-on-hold² command enables the multicast MOH feature on
a voice gateway. It is required on mgcp and H.323 gateways as a work around
to invoke the dsp for the multica
Yes it won't heart, but I 've asked it becouse I notice that moh was working at
pstn phone without this command, this is way I thought that this command is
needed when the moh is streamed from cucm or other gw...
thanks
From: roger.kallb...@cygate.se
To: gorr...@hotmail.com; ar...@ipexp
Hi Angel,
You need the ccm-manager music-on-hold command even if you want to use local
streamed MOH. As a rule of thumb, always put in that command on all your VGW,
it wont heart anything.
Roger Källberg
Consultant
Cygate AB
Eric Perssons väg 21, SE-217 62 MALMÖ
Amy:
Thanks for the answer, you are right unicast moh works only to external calls
(not to internal sccp phones), I suppose that with sip phones is different,
becouse from the gw point of view sip phones are just sip dial-peer so I guess
that this is way it was working for sip phones in the
17 matches
Mail list logo
