[OSL | CCIE_Voice] CCIE Collaboration Written --> Single or double CCIE

2013-06-08 Thread Mohamed Gazzaz
this? What do you think? Regards, Mohamed Gazzaz ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Chec

Re: [OSL | CCIE_Voice] Unity Connection Restriction Tables setting for External Transfer

2013-05-21 Thread Mohamed Gazzaz
configured route pattern in CUCM. Don't forget to assign the correct CSS to the unity ports and configure an external mask for the ports. We need to adhere to the PSTN requirements. Regards, Mohamed Gazzaz Date: Mon, 20 May 2013 11:57:48 -0500 From: ramcharan.a...@gmail.com To: ccie_

Re: [OSL | CCIE_Voice] How to configure ringlist for a specific phone in CUCM?

2013-05-12 Thread Mohamed Gazzaz
2 Before doing this, you have to upload the modified ringlist.xml to the publisher. Both phones will still register to the subscriber but phone 1 will get the customized ringlist while phone will get the default one. Regards, Mohamed Gazzaz Date: Tue, 7 May 2013 08:58:41 -0700 From: heshamc

Re: [OSL | CCIE_Voice] MGCP Auto vs Manual configuration

2013-04-28 Thread Mohamed Gazzaz
Pick up whatever method you are comfortable with and practice, practice. practice .. Try both methods and see which one is faster for you. Date: Sun, 28 Apr 2013 09:10:30 +0300 From: ccievoic...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] MGCP Auto vs Manual conf

Re: [OSL | CCIE_Voice] Back to back session IPexperts racks

2013-04-16 Thread Mohamed Gazzaz
Hello, I am copying the support team. They will clarify this issue for us. Regards,Mohamed Gazzaz From: ahmad_tam...@hotmail.com Date: Wed, 17 Apr 2013 08:45:21 +0300 To: ejzi...@gmail.com CC: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Back to back session IPexperts racks Is

Re: [OSL | CCIE_Voice] Back to back session IPexperts racks

2013-04-16 Thread Mohamed Gazzaz
3, at 10:27 PM, Mohamed Gazzaz wrote: The two sessions are linked automatically when you book B2B sessions and your configuration stays. You can ask support for more clarification. Date: Tue, 16 Apr 2013 04:43:16 +0300 From: aboaz...@gmail.com To: ccie_voice@onlinestudylist.com Subject:

Re: [OSL | CCIE_Voice] Back to back session IPexperts racks

2013-04-15 Thread Mohamed Gazzaz
The two sessions are linked automatically when you book B2B sessions and your configuration stays. You can ask support for more clarification. Date: Tue, 16 Apr 2013 04:43:16 +0300 From: aboaz...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Back to back session IPexp

Re: [OSL | CCIE_Voice] 5-Lab Challenge, Lab 1 PSTN Router Question

2013-04-15 Thread Mohamed Gazzaz
ge my configuration on CUCM or the H323 gateway to match what is configured on the PSTN router. Regards, Mohamed Gazzaz > From: tcar0...@gmail.com > Date: Mon, 15 Apr 2013 17:10:03 -0400 > To: ccie_voice@onlinestudylist.com > Subject: [OSL | CCIE_Voice] 5-Lab Challenge, Lab 1 PSTN Router Question

Re: [OSL | CCIE_Voice] MGCP IOS vs GUI settings

2013-04-09 Thread Mohamed Gazzaz
Vik told us this in the troubleshooting class. If you are using CCM-manager config, then it won't configure the following - network clock participate and network clock select - no switchback and no dtmf - no bind control and no bind media You have to enter them manually after the MGCP configur

Re: [OSL | CCIE_Voice] CME -> GK -> UCM bandwidth

2013-04-08 Thread Mohamed Gazzaz
entioned "a known bug" can you please post a link of it? Thanks. On Mon, Apr 8, 2013 at 7:41 PM, Mohamed Gazzaz wrote: Hi Suresh, I think you are hitting a known bug . Please go to service parameters --> call manager and change the following to G729 Intraregion Audio Codec Defaul

Re: [OSL | CCIE_Voice] CME -> GK -> UCM bandwidth

2013-04-08 Thread Mohamed Gazzaz
Hi Suresh, I think you are hitting a known bug . Please go to service parameters --> call manager and change the following to G729 Intraregion Audio Codec Default: G729 Regards,Mohamed Gazzaz Date: Mon, 8 Apr 2013 19:02:14 +0545 From: bring...@gmail.com To: ccie_voice@onlinestudylist.

Re: [OSL | CCIE_Voice] No MWI Light SC calls SA or B thru GK

2013-04-08 Thread Mohamed Gazzaz
might be wrong but I read some old emails about this issue from the OSL's archive. Regards,Mohamed Gazzaz From: hugo.barr...@nexusis.com To: ccie_voice@onlinestudylist.com Date: Mon, 8 Apr 2013 05:03:14 + Subject: [OSL | CCIE_Voice] No MWI Light SC calls SA or B thru GK Hi

Re: [OSL | CCIE_Voice] CUCM tftp server

2013-04-02 Thread Mohamed Gazzaz
d you will lose the points of this question. Regards, Mohamed Gazzaz Date: Tue, 2 Apr 2013 22:37:38 +0300 Subject: Re: [OSL | CCIE_Voice] CUCM tftp server From: vikkyne...@gmail.com To: mgaz...@hotmail.com CC: ccie_voice@onlinestudylist.com Can this effect point scored in exam ??? On Tue, A

Re: [OSL | CCIE_Voice] CUCM tftp server

2013-04-02 Thread Mohamed Gazzaz
Both. If the Sub is down, then the phones will register to the Pub (since it is the second server in the CUCM group) and, for example, will get a list of background images and ringing tones from the publisher. Regards, Mohamed Gazzaz Date: Tue, 2 Apr 2013 21:53:38 +0300 From: vikkyne

Re: [OSL | CCIE_Voice] HQ as ntp master Required

2013-04-02 Thread Mohamed Gazzaz
Hi Vikky, Ntp server is enough and will do the job for you. Regards,Mohamed Gazzaz Date: Tue, 2 Apr 2013 13:47:32 +0300 From: vikkyne...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] HQ as ntp master Required hi, If hq-router is ntp reference for branches AND hq router

Re: [OSL | CCIE_Voice] IP phone 7960

2013-04-01 Thread Mohamed Gazzaz
the other parts of the SRND and do the same search to see if other features like Mobility, Call Globalization and localization, and plus dialing are supported or not. Regards, Mohamed Gazzaz > From: aa.mend...@icloud.com > Date: Mon, 1 Apr 2013 10:20:35 -0600 > To: ccie_voice@onlinestud

Re: [OSL | CCIE_Voice] IP phone 7960

2013-04-01 Thread Mohamed Gazzaz
balization and localization, and plus dialing are supported or not. Regards, Mohamed Gazzaz > From: aa.mend...@icloud.com > Date: Mon, 1 Apr 2013 10:20:35 -0600 > To: ccie_voice@onlinestudylist.com > Subject: [OSL | CCIE_Voice] IP phone 7960 > > Hello partners > > C

[OSL | CCIE_Voice] Codec_calculations_10ms

2013-03-31 Thread Mohamed Gazzaz
46400 * 4 calls = 185,600 --> 186 kbps Am I right? Regards,Mohamed Gazzaz___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a

Re: [OSL | CCIE_Voice] RSVP MTP Codec passthru

2013-02-24 Thread Mohamed Gazzaz
: pixarperf...@live.com; ccie_voice@onlinestudylist.com Are you referring at below workbooks http://www.certknowledge.com/ipb/topic/24-ccievoicelabscom-real-labs/ tkx On Mon, Feb 25, 2013 at 12:42 AM, Mohamed Gazzaz wrote: Passthru is not needed but it will override whatever codec

Re: [OSL | CCIE_Voice] CME phones - Privacy button

2013-02-24 Thread Mohamed Gazzaz
I have not tried it with a soft phone but with a hardware phone, The behavior is idential to the behavior of enabling the privacy button on CUCM. The other phone won't see the number called using the shared line of the first phone if the privacy button is selected. From: hugo.barr...@nexusis.c

Re: [OSL | CCIE_Voice] RSVP MTP Codec passthru

2013-02-24 Thread Mohamed Gazzaz
Passthru is not needed but it will override whatever codec configured in the MTP profile. Let's say for example, you have 2 regions for branch1 and HQ and g729 is used between the 2 regions. If you type "codec g711ulaw" and "codec passthru" in the MTP profile, then g711 will not be used. Here

Re: [OSL | CCIE_Voice] Cdp adve and cdp run

2013-01-15 Thread Mohamed Gazzaz
:08 + because I faced many times in volume two lab3/4 the communication between the devices through frame relay went down without to configure any qos on it or anything else From: Mohamed Gazzaz [mailto:mgaz...@hotmail.com] Sent: Τρίτη, 15 Ιανουαρίου 2013 1:12 μμ To

Re: [OSL | CCIE_Voice] Cdp adve and cdp run

2013-01-15 Thread Mohamed Gazzaz
I never faced any problems on proctor labs wen I enabled CDP Advertise and CDP run. From: ch.christ...@logicom.net To: ccie_voice@onlinestudylist.com Date: Tue, 15 Jan 2013 11:02:04 + Subject: Re: [OSL | CCIE_Voice] Cdp adve and cdp run I mean in the proctor labs devices From: c

Re: [OSL | CCIE_Voice] Two Important Questions

2012-12-31 Thread Mohamed Gazzaz
Hi Hugo, 1- They are many similarities between them but I believe lab 4 of the OWLE equals the real lab in terms of length. I didn't pass my first attempt 3 weeks ago because I didn't have enough time to finish the lab. During my studies, I was able to finish most of the IPexpert labs from bot

Re: [OSL | CCIE_Voice] MGCP gateway : DDI for International Route Pattern options

2012-12-22 Thread Mohamed Gazzaz
The second option will work with both route patterns. I tested it several times and it always worked for me. Regards, Mohamed Gazzaz Date: Sat, 22 Dec 2012 11:52:28 -0600 From: ramcharan.a...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] MGCP gateway : DDI for

Re: [OSL | CCIE_Voice] srst configurations

2012-12-21 Thread Mohamed Gazzaz
Yes, In MGCP, everything is done on CUCM (route patterns, digits manipulation and stripping) In SRST the gateway switches to H323, so it will use the local dial-peers and translation rules. Regards, Mohamed Gazzaz Date: Sat, 22 Dec 2012 06:14:00 + To: mgaz...@hotmail.com Subject: Re: [OSL

Re: [OSL | CCIE_Voice] srst configurations

2012-12-21 Thread Mohamed Gazzaz
ps556/products_tech_note09186a00807f8b31.shtml Regards, Mohamed Gazzaz Date: Sat, 22 Dec 2012 05:11:41 + To: ccie_voice@onlinestudylist.com From: vir...@rediffmail.com Subject: [OSL | CCIE_Voice] srst configurations hi All, Had a few questions ... 1) is switch type and plan required to be configured i

Re: [OSL | CCIE_Voice] ProctorLab Phones 7960/7962

2012-12-21 Thread Mohamed Gazzaz
Sometimes the phones are connected to different ports. Try to un-shut the other ports and see if they show up. Regards, Mohamed Gazzaz Date: Fri, 21 Dec 2012 14:18:34 + From: sp1...@yahoo.co.uk To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] ProctorLab Phones 7960/7962

Re: [OSL | CCIE_Voice] CUPS- Presence - deskphone mode not active

2012-12-19 Thread Mohamed Gazzaz
What are you using to login to the CUPS server ? IP address or name ? If you are using the name, Try to add a host record to the host file in the CUCCX server and then try again. Date: Wed, 19 Dec 2012 05:56:57 + To: ccie_voice@onlinestudylist.com From: vir...@rediffmail.com Subject: [OSL |

Re: [OSL | CCIE_Voice] Lab in Dubai. Response time and slowness?

2012-11-27 Thread Mohamed Gazzaz
Thanks guys for the feedback. Actually my friend told me that he spent half an hour answering a question because VNC was very slow. Regards, Mohamed Gazzaz Date: Tue, 27 Nov 2012 11:46:32 +0300 Subject: Re: [OSL | CCIE_Voice] Lab in Dubai. Response time and slowness? From: mrmha...@gmail.com

[OSL | CCIE_Voice] Lab in Dubai. Response time and slowness?

2012-11-26 Thread Mohamed Gazzaz
when configuring CUE - Open multiple tabs in IE (Are they still using the non-tabbed version of IE? what about SecureCRT) Thanks you. Regards, Mohamed Gazzaz ___ For more information regarding industry leading

Re: [OSL | CCIE_Voice] No Services Configured

2012-11-17 Thread Mohamed Gazzaz
eing enterprise services. On Sat, Nov 17, 2012 at 10:13 AM, Mohamed Gazzaz wrote: Thanks for the clarification. Can't we achieve the same result by using these steps - Delete the Missed, Placed, Corporate, Placed and Received from the Phones > IP Phone Services page - From the

Re: [OSL | CCIE_Voice] No Services Configured

2012-11-17 Thread Mohamed Gazzaz
r without being enterprise services. On Sat, Nov 17, 2012 at 10:13 AM, Mohamed Gazzaz wrote: Thanks for the clarification. Can't we achieve the same result by using these steps - Delete the Missed, Placed, Corporate, Placed and Received from the Phones > IP Phone Services page - From

Re: [OSL | CCIE_Voice] No Services Configured

2012-11-17 Thread Mohamed Gazzaz
gt; f (false) http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html#wp631159 - Use BAT to subscribe the 5 services to the desired phones I tried this and it worked for me. Regards, Mohamed Gazzaz Subject: Re: [OSL | CCIE_Voice] No Services Configured From: w...@

Re: [OSL | CCIE_Voice] No Services Configured

2012-11-17 Thread Mohamed Gazzaz
Where is this solution ? which lab and question ? I searched for it but could not find it in the 5 labs self study workbook. Date: Sat, 17 Nov 2012 00:28:52 + From: ke...@kevinspicer.co.uk To: pixarperf...@live.com CC: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] No Servic

Re: [OSL | CCIE_Voice] CCIE Written expiration question

2012-10-11 Thread Mohamed Gazzaz
fore being allowed to attempt the lab exam again" Cert Support page http://ciscocert.force.com/english Regards, Mohamed Gazzaz From: leslie.me...@lvs1.com To: rrcr...@yahoo.com; ccie_voice@onlinestudylist.com Date: Thu, 11 Oct 2012 16:25:58 + Subject: Re: [OSL | CCIE_Voice] CCIE Wri

Re: [OSL | CCIE_Voice] UCCX

2012-09-03 Thread Mohamed Gazzaz
- String Value - Speed 3400 Regards, Mohamed Gazzaz Date: Mon, 3 Sep 2012 19:41:48 -0500 From: whl...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX Trying to install UCCX on laptop to practice scripting but while I installed Server 2003 and did the registry update

Re: [OSL | CCIE_Voice] Written CCIE Study Guide

2012-06-01 Thread Mohamed Gazzaz
-protocol_home.html Voice Over IP - Per Call Bandwidth Consumption http://www.cisco.com/en/US/tech/tk652/tk698/technologies_tech_note09186a0080094ae2.shtml Voice Codecs http://www.cisco.com/en/US/docs/ios/solutions_docs/voip_solutions/TA_ISD.html#wp1032829 Regards, Mohamed Gazzaz Date: Fri, 1 Jun

[OSL | CCIE_Voice] new 5 labs from ipexpert??

2012-05-16 Thread Mohamed Gazzaz
($699) http://www.ipexpert.com/Cisco/CCIE/Voice/Handbook CCIE Voice Lab Preparation eBook ($249) http://www.ipexpert.com/Cisco/CCIE/Voice/Workbook/eBook Regards, Mohamed Gazzaz ___ For more information rega

Re: [OSL | CCIE_Voice] CCIE_Voice Digest, Vol 65, Issue 114

2012-04-28 Thread Mohamed Gazzaz
ation Examples and TechNotes --> Configure a "One Button Login" for IP Phone Agents Regards, Mohamed Gazzaz > From: michael.se...@compucom.com > To: ccie_voice@onlinestudylist.com > Date: Fri, 27 Apr 2012 20:10:19 -0400 > Subject: Re: [OSL | CCIE_Voice] CCIE_Voice Digest,

[OSL | CCIE_Voice] Vouchers Expiration date???

2011-08-27 Thread Mohamed Gazzaz
Hello, When I purchased the voice BLS, I got some vouchers. Will they expire if I don't use them? I joined a new company and they want me to study Junos and be a JNCIS-SEC so I have to pause my CCIE Voice studies. Thank you. Regards, Mohamed Gazzaz CCIE Security#

Re: [OSL | CCIE_Voice] passed CCIE 29606

2011-07-19 Thread Mohamed Gazzaz
Congratulations and thanks for sharing your experience with us. Nice number by the way. Regards, Mohamed Gazzaz Date: Tue, 19 Jul 2011 08:49:00 -0700 From: cristobalpri...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] passed CCIE 29606 hello guys, My 2 year

Re: [OSL | CCIE_Voice] Passed

2011-06-29 Thread Mohamed Gazzaz
Congrats, Where did you go in your 3 attempts? I wanna go there too :) LOL Regards, Mohamed Gazzaz From: gogli...@gmail.com Date: Wed, 29 Jun 2011 14:44:21 +0100 To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Passed Hi all, As the subject suggests, it's official, I&#

Re: [OSL | CCIE_Voice] Challenges with Hardware VPN

2011-06-27 Thread Mohamed Gazzaz
--> Phone --> select a phone --> in the phone configuration page, type the firmware name in the "Phone Load Name" field. For example, my phone uses this firmware SCCP70.9-1-1SR1S In CME, Don't write the load command under "telephony-service" Regards, Mohamed Ga

Re: [OSL | CCIE_Voice] 7965 SIP Phones Keep Resetting

2011-06-24 Thread Mohamed Gazzaz
hones use SIP70.9-0-3S and SIP70.9-1-1SR1S, while my SCCP phones use SCCP70.9-0-3S and SCCP70.9-1-1SR1S. Regards, Mohamed Gazzaz From: ising...@gmail.com To: ccie_voice@onlinestudylist.com Date: Fri, 24 Jun 2011 08:24:22 -0600 Subject: [OSL | CCIE_Voice] 7965 SIP Phones Keep Resetting Hello,

Re: [OSL | CCIE_Voice] interesting post

2011-06-20 Thread Mohamed Gazzaz
? Regards, Mohamed Gazzaz Date: Sun, 19 Jun 2011 11:22:31 -0700 From: cristobalpri...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] interesting post https://supportforums.cisco.com/message/3380695#3380695 what do you think

Re: [OSL | CCIE_Voice] mixture of own and remote hardware for vRack session

2011-04-26 Thread Mohamed Gazzaz
Hi Steffen, Yes, you can do that. Regards, Mohamed Gazzaz Date: Tue, 26 Apr 2011 05:40:25 +0100 From: steffen.bruen...@intact-is.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] mixture of own and remote hardware for vRack session Hi all, I have made two vRack

Re: [OSL | CCIE_Voice] Some questions

2011-04-02 Thread Mohamed Gazzaz
Thanks in no particular order to Rogers, Bill, CCIE Voice, and Julien for their replies. I will add 2 more phones to my study collection because the auto-answer feature and the soft clients are not enough in my opinion. Regards, Mohamed Gazzaz CCIE Security #25719 Date: Sat, 2 Apr 2011 15:05

Re: [OSL | CCIE_Voice] Some questions

2011-04-02 Thread Mohamed Gazzaz
inish 5A before moving to 5C? Thank you. Regards, Mohamed Gazzaz___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com

[OSL | CCIE_Voice] (no subject)

2011-04-02 Thread Mohamed Gazzaz
(SIP and SCCP) and one phone for PSTN. . One last question, Can I skip Volume 1 5A labs and start with 5C labs? or do I have to finish 5A before moving to 5C? Thank you. Regards, Mohamed Gazzaz___ For more inform

Re: [OSL | CCIE_Voice] Does anybody read my messages?

2011-02-25 Thread Mohamed Gazzaz
Yes Date: Thu, 24 Feb 2011 23:52:32 -0600 From: danie...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Does anybody read my messages? Hello all, I'm very sorry if I'm disturbing you but for some reason I feel nobody receives my posts. Does anyone read this? Thanks a l

Re: [OSL | CCIE_Voice] RES: 7970 IP Phones

2011-02-18 Thread Mohamed Gazzaz
phones you dont have the globalization... De: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] Em nome de Mohamed Gazzaz Enviada em: sexta-feira, 18 de fevereiro de 2011 20:26 Para: ccie_voice@onlinestudylist.com Assunto: [OSL | CCIE_Voice] 7970 IP Phones

[OSL | CCIE_Voice] 7970 IP Phones

2011-02-18 Thread Mohamed Gazzaz
Hello, Can We use 7970s instead of 7965,2,1 to prepare for the lab ? I have some at work. Regards, Mohamed Gazzaz ___ For more information regarding industry leading CCIE Lab training, please visit

Re: [OSL | CCIE_Voice] How Do I tie a dial-peer with a specific FXO Port

2010-11-01 Thread Mohamed Gazzaz
ot; Hope this helps. On 10/31/2010 3:25 AM, Mohamed Gazzaz wrote: Thanks, but this is not what I want. I want for example Fax machine connected to a ATA and

Re: [OSL | CCIE_Voice] How Do I tie a dial-peer with a specific FXO Port

2010-10-31 Thread Mohamed Gazzaz
using "prefix 411" and "prefix 441" in respective dial-peers. Thanks Shrini On 10/31/2010 12:55 AM, Mohamed Gazzaz wrote: Hello Voice Experts, Here is the scenario : we have multiple analog lin

[OSL | CCIE_Voice] How Do I tie a dial-peer with a specific FXO Port

2010-10-31 Thread Mohamed Gazzaz
t;. I tried the solutions from Cisco but nothing worked http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml http://www.cisco.com/en/US/docs/ios/12_2t/12_2t2/feature/guide/ft_ansds.html That's why I am trying with H323. Any suggestions would be apprecia

Re: [OSL | CCIE_Voice] Options to access the voice racks

2010-05-08 Thread Mohamed Gazzaz
ur public website at www.ipexpert.com <http://www.ipexpert.com/> From: Mohamed Gazzaz Date: Sat, 8 May 2010 23:02:30 +0300 To: Cc: OSL Group Subject: RE: [OSL | CCIE_Voice] Options to access the voice racks Thanks Rogers and Vik for your clarifications. Does each online rack has 7965 phones? a

Re: [OSL | CCIE_Voice] Options to access the voice racks

2010-05-08 Thread Mohamed Gazzaz
Thanks Rogers and Vik for your clarifications. Does each online rack has 7965 phones? and can I use "Phone Remote" to control the actual phone on the rack ? More info on "Phone Remote" http://www.voipintegration.com/Software-Phone-Remote.aspx Regards, Mohamed

[OSL | CCIE_Voice] Options to access the voice racks

2010-05-08 Thread Mohamed Gazzaz
Hi , What kind of phones do you guys/gals use to access the voice racks? and why would you choose a soft phone over physical phone or vice versa? Will I miss any benefits or features if I used soft phones? Thanks. Regards, Mohamed Gazzaz