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> Subject: [OSL | CCIE_Voice] MVA functionality
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: MVA partial match issue (William Bell)
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Message: 1
Date: Thu, 28 Mar 2013 00:56:11 +0545
From: Suresh Bhandari
To: "ccie_voice@onlinestudylist.com"
Subject: [OSL | CCIE_Voice] B-ACD drop through to loop ephone h
Thanks Bill for the information.
I'll try it and let you know the results.
On Thu, Mar 28, 2013 at 4:06 AM, William Bell wrote:
> Suresh,
>
> If I follow your question you are looking for a way to cause the BACD
> application to:
>
> 1. Drop through to a hunt group
>
> 2. Ring the ephone-dns i
Suresh,
If I follow your question you are looking for a way to cause the BACD
application to:
1. Drop through to a hunt group
2. Ring the ephone-dns in the hunt group
3. Play the "all of our agents are busy" prompt
4. Attempt to ring out the agents again
5. Hang up
If that is accurate then
Experts!
I configured the embedded drop-through script to match the requirement that
if, for the first time, both the agents do not pickup the call, it should
once more attempt to send the call to the agents.
Succeeded for one time only. On the calling phone, I hear the "all of our
agents ..." or
