I am currently using a consulted transfer in a script to transfer to a a few
phones. If they don't answer the call then it goes to Q. The issue is when the
phone being transferred to checks it's missed call directory it shows the CTI
port extension and not the actual calling number. Does
Hi Everyone,
I am trying to tweak a script I put together and was curious it there is a
way to play a prompt and then end the call/hangup? Also does anyone know if
there is a way to not play the system message I'm sorry all of our
representatives are currently assisting other callers.? I
...@onlinestudylist.com] On Behalf Of ccieiwillb
Sent: Tuesday, November 09, 2010 7:25 AM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Script Question
Hi Everyone,
I am trying to tweak a script I put together and was curious it there is a
way to play a prompt and then end
] UCCX Script Question
Hi Everyone,
I am trying to tweak a script I put together and was curious it there is a
way to play a prompt and then end the call/hangup? Also does anyone know if
there is a way to not play the system message I'm sorry all of our
representatives are currently
Did you try using concatenated step?
-Thaya
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Phillip Day
Sent: Friday, July 02, 2010 1:21 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Script question
Hi,
I have
Phil -
The script looks good to me, but I haven't verified it in a lab. I
couldn't determine from your email if there was an actual problem with
the script or not. When you loaded it and ran tests, did you observe
any unexpected behavior?
Thanks!
*Matthew Berry*
*_Vitals:_*
*GVoice:
No Randall of course i have no problem to share it with the community. i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted,
They are populated while ringing and they are only called ecc's when
using cad with ucce not uccx. I think tanner hit the nail on the head
though with the layout and set enterprise data steps.
Chad Stachowicz
415-794-8770
Please excuse any mispellings as this message was from my mobile
I was able to get it to work
thank you very much for all your help
2010/3/25 Chad Stachowicz chadstachow...@gmail.com
They are populated while ringing and they are only called ecc's when using
cad with ucce not uccx. I think tanner hit the nail on the head though with
the layout and set
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from the customer.
and I'd like those variables to be displayed on the Agent Desktop.
I've been looking on Enterprise Data Format and on the Desktop Administrator
I created a workflow and I
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from
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