Re: regaining control of domain

2009-08-04 Thread Dana
generally speaking domain transfers are handled by email to the contact of record, who approves them. There is however a process for the cases that don't fit in that box -- the isp that folded, the designer who is holding a site hostage, and so on. And deaths, as I mentioned. The fact tjat thre is

Re: regaining control of domain

2009-08-04 Thread Matthew Smith
> >***AND*** I would bill my client for the domain recovery service. >Don't go through all this trouble for free. > I bill hourly so it's covered. What I don't understand is this: What is the purpose of the admin and/or technical contacts for a domain? If your contact information is listed doe

Re: regaining control of domain

2009-08-04 Thread Cameron Childress
On Tue, Aug 4, 2009 at 10:06 AM, Dana wrote: > You should be on the phoen wiht them right now explainign that > your client's site is down :) I think the key here is to try to find someone on the phone. Ask them about the process. You may have to provide documentation via Fax to backup your cla

Re: regaining control of domain

2009-08-04 Thread Dana
difficult but doable -- see my answer. On Tue, Aug 4, 2009 at 8:02 AM, Ras Tafari wrote: > > good luck. > without email of original owner being able to be checked, and things > done from it, you are basically fncked. > > good luck tho. > > On Tue, Aug 4, 2009 at 9:25 AM, Matthew Smith > wrote:

Re: regaining control of domain

2009-08-04 Thread Dana
make a list of everything that shows it's your site and everyting yout an tell them about it that may not be standard. I went through this with one client once when the guy who had been doing their website on a volunteer basis died unexpectedly. He has both the admin and technical contact. Network

Re: regaining control of domain

2009-08-04 Thread Ras Tafari
good luck. without email of original owner being able to be checked, and things done from it, you are basically fncked. good luck tho. On Tue, Aug 4, 2009 at 9:25 AM, Matthew Smith wrote: > > Client's old webmaster registered domain with yahoo small business using his > own billing information.

regaining control of domain

2009-08-04 Thread Matthew Smith
Client's old webmaster registered domain with yahoo small business using his own billing information. Old webmaster is unreachable. Client is listed as administrative contact for the domain, however the listed email address is wrong but the phone number is correct. Yahoo wants to verify owne