We looked at this last year and the advice we got from several sources was to
simply build new CUCM 14 VMs and use Prime Collab Deployment to do the
migration of data from old to new. Then once you are up and running for a week
or two, delete the old shutdown VMs. I’m pleased to say it was the b
Thanks, I’ll look in to that. TAC’s solution was turn off RTMT alerts until
they fix it in SU3 or SU3ES?
Jason
From: Gentoo
Sent: Tuesday, April 11, 2023 8:45 PM
To: JASON BURWELL
Cc: Terry Oakley ; voip puck
Subject: Re: [cisco-voip] [EXTERNAL] quick question about UCCX license
Specific
: JASON BURWELL
Cc: voip puck
Subject: RE: [EXTERNAL] [cisco-voip] quick question about UCCX license
Thank you all. I will restart everything as I have uploaded the new file and
the old one is still being displayed. MAC and counts appear to match
identically but will see what happens after the
You should not need to restart but if I were you (out on vacation when the old
license expires) I would restart both nodes during a maintenance window to make
sure it likes the new license and verify license counts. I’ve had licenses
issued before that had incorrect seat and feature counts. It’s
AM
To: Bill Talley
Cc: JASON BURWELL ; cisco-voip@puck.nether.net
Subject: Re: [External] Re: [cisco-voip] No Custom Background Images after CUCM
14
Cisco’s upgrade procedure indicates that custom tftp files are never expected
to survive an upgrade. I did notice the files not deleting on my
After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom
wallpaper images available. The solution from TAC was to delete all the tftpsgn
files from the TFTP directory on each node and restart tftp services however
when we delete the files using the GUI or CLI, they remain and
like Lunch, breaks etc.. to avoid
receiving calls that are monitored by the system
On Fri, Feb 3, 2023, 2:45 PM JASON BURWELL
mailto:jason.burw...@foundersfcu.com>> wrote:
FYI-For anyone planning to upgrade to UCCX 12.5.1SU2ES04 be aware of newly
created Bug CSCwe21416. It causes agents
FYI-For anyone planning to upgrade to UCCX 12.5.1SU2ES04 be aware of newly
created Bug CSCwe21416. It causes agents who have selected a Not Ready state to
be automatically put back in to a Ready state if they receive a direct call and
answer it or not. The workaround is for Agents to Log out of
I'm planning an upgrade from CUCM 11.5x up to either 12.5x or 14.0x. It appears
I'm going to either have to build new servers from an updated ova or make
changes to the vmx file to upgrade the virtual hardware version which looks to
be a supported path from Cisco as they provide a doc to do this
Tim, We are using a couple regional smaller telcos and of course they say I’m
the only one having issues. We are going straight with no transcoding. Thanks
for the input and config lines, I appreciate it!
Jason
From: Johnson, Tim
Sent: Monday, June 21, 2021 5:22 PM
To: JASON BURWELL
Cc
Lol, Ive definitely had a few of those type moments but other than their
updates being unnecessarily complicated, its been a pretty good platform. Just
wish we could all get away from faxing. 😊
From: Pete Brown
Sent: Monday, June 21, 2021 10:23 PM
To: Kent Roberts ; JASON BURWELL
Cc: cisco
leave the
CUBE 14400 and limit that on the fax server?
Thanks!
Jason
From: Kent Roberts
Sent: Monday, June 21, 2021 7:31 PM
To: JASON BURWELL
Cc: cisco-voip@puck.nether.net
Subject: [EXTERNAL] Re: [cisco-voip] Faxing over CUBE SIP Trunks
CAUTION: This email originated outside of Founders
Can anyone offer some guidance doing faxing over SIP Trunks? Ever since
switching to CUBE SIP trunks I've been having challenges with outbound faxes.
With one provider, it rarely works, the other it works most of the time but is
not reliable. Sometime it fails and I resend it and works fine. I h
Thanks David, this is very helpful!
Jason
From: Balk, David
Sent: Monday, March 29, 2021 10:55 AM
To: Palmer, Brian ; Ryan Huff ;
JASON BURWELL ; Kent Roberts ;
cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as
"Potential SPAM"
y iPhone
On Mar 27, 2021, at 8:55 PM, JASON BURWELL via cisco-voip
wrote:
CAUTION: This email originated from outside of the University of Guelph. Do not
click links or open attachments unless you recognize the sender and know the
content is safe. If in doubt, forward suspicious emails to
v1TWvqYSdatAC_rTKwezY&s=Kn4oLSa00SXWvw41ve0afTBX-MZrXlR45zPkhuT1XfY&e=>
____
From: cisco-voip on behalf of JASON
BURWELL via cisco-voip
Sent: Saturday, March 27, 2021 9:53:09 PM
To: Kent Roberts
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: Issue with
.
What if you send TF number, instead of a DID?
On Mar 27, 2021, at 6:49 PM, JASON BURWELL via cisco-voip
mailto:cisco-voip@puck.nether.net>> wrote:
Hello All,
An issue has come up again and I was hoping maybe someone here had delt with it
and possibly ha
Hello All,
An issue has come up again and I was hoping maybe someone here had delt with it
and possibly had some advice. More and more, the DID numbers we send out as
calling party number are being flagged as "Possible SPAM" or other types of
"Probable SPAM" messages with the mobile phone carri
Sorry, been tied us this morning. Just looking for real time usage data of the
300 UCCX Ports we are licensed for. Thanks!
From: Tanner Ezell
Sent: Friday, July 10, 2020 9:41 AM
To: Charles Goldsmith
Cc: Anthony Holloway ; JASON BURWELL
; cisco-voip@puck.nether.net
Subject: [EXTERNAL] Re
Is there any way to see real time CTI port usage with UCCX Admin API? I did a
quick search and it looks like it's a supported function but having trouble
finding the correct name to use.
Thanks
Jason
___
cisco-voip mailing list
cisco-voip@puck.nether.
I questioned and
part of what led me to ask here.
Jason
From: Anthony Holloway
Sent: Friday, June 12, 2020 8:53 PM
To: Brian Meade
Cc: JASON BURWELL ; cisco-voip@puck.nether.net
Subject: [EXTERNAL] Re: [cisco-voip] CUBE Config Dial Peers
CAUTION: This email originated outside of Founders
Does anyone have a good, straightforward reference doc to configuring CUBE dial
peers? I have what I would have thought should be a fairly basic config but I'm
having trouble getting everything to work properly. I've had some assistance
but it seems like a whole lot of configuration to do what l
They do. We had to set up a stand-alone TFTP server with options Enabled on a
dummy network. When you do the factory reset it picks up all the attributes
from the dummy network instead of the production network and cashes those.
According to TAC that was the only way to do a factory reset and Pr
hink I have it about up as far as I
can with AT&T. Thanks for all the input from everyone.
Jason
From: Ryan Huff
Sent: Friday, April 3, 2020 1:52 PM
To: JASON BURWELL
Cc: cisco-voip@puck.nether.net
Subject: Re: [EXTERNAL] Re: [cisco-voip] PSTN Calls Incorrectly Flagged as
"Potenti
potential SPAM at this rate.
So unless I missed something, it sounds like there is really nothing we can do
about it?
Jason
From: Ryan Huff
Sent: Friday, April 3, 2020 12:30 PM
To: JASON BURWELL
Cc: cisco-voip@puck.nether.net
Subject: [EXTERNAL] Re: [cisco-voip] PSTN Calls Incorrectly Flagged
More and more I have users reporting that their outbound PSTN calls are showing
as "Potential SPAM" on called party phones. Its causing some real problems
because these are legitimate calls that the customer in many cases has
requested but they are ignoring it due to the message and if they don'
Thank you all for the information!! TAC told me I needed to add up the stats
from all the team screens in Finesse or build a gadget, neither of which seem
very practical.
Jason
From: Anthony Holloway
Sent: Tuesday, March 17, 2020 12:35 PM
To: JASON BURWELL
Cc: Johnson, Tim ; cisco-voip
Thanks!! do you know if there is a newer version available than what comes from
the plugin that does not require Java?
Jason
From: Johnson, Tim
Sent: Tuesday, March 17, 2020 12:21 PM
To: JASON BURWELL
Subject: [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources
CAUTION: This email
On UCCX 11.6 is there a way to quickly see how many agents are logged in real
time? TAC was not helpful with providing a solution. Thanks
Jason
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
I just called from a Verizon mobile in the Charlotte NC metro area and get the
auto attendant. Works fine.
I have seen these types of problems before where the routing table the carriers
use to send traffic between each other is “broken” somewhere. I don’t know
enough about carrier transport to
ave a button for
m...@webex.com<mailto:m...@webex.com> which prompts you to enter the 9-digit
meeting number via DTMF.
On Tue, Feb 18, 2020 at 4:12 PM JASON BURWELL via cisco-voip
mailto:cisco-voip@puck.nether.net>> wrote:
I noticed with CE9.10 they have now added a “Join Webex” button
I just got a 7832 New in the box today and had the exact thing happen. Never
had this problem before on 7832s. Must be a bug with the default firmware they
put on this batch.
Jason
From: cisco-voip On Behalf Of Lelio
Fulgenzi
Sent: Tuesday, February 18, 2020 4:09 PM
To: voyp list, cisco-voip
I noticed with CE9.10 they have now added a "Join Webex" button that appears on
the Touch 10 home screen that allows direct calling to a webex meeting without
dialing the entire URI. This is a great feature but now I'm trying to figure
out if anyone is having luck integrating this Quick connect
I’ve always wondered the same thing so I’ll be interested to hear some other
answers. PUT has never worked properly for me and no one has ever been able to
tell me why so I pretty much just gave up on using that and I’ve downloaded
software from CCO for upgrades.
When I went from 10.5 to 11.5 I
Scott, what Microphone arrays are you using? The ceiling mount arrays? How do
you like them?
Thanks!
Jason
From: cisco-voip On Behalf Of Scott Voll
Sent: Thursday, October 17, 2019 10:40 AM
To: jcolon...@gmail.com
Cc: Cisco VOIP
Subject: [EXTERNAL] Re: [cisco-voip] Thoughts on options for wir
phone and it
propagated out to the V-KEMs and fixed the button label text visibility issue.
Not ideal but it was the only option.
Jason
From: Anthony Holloway
Sent: Thursday, April 18, 2019 3:04 PM
To: JASON BURWELL
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: [EXTERNAL] Re
Thanks Ryan!!
From: Ryan Ratliff (rratliff)
Sent: Thursday, March 7, 2019 4:18 PM
To: JASON BURWELL
Cc: cisco-voip list
Subject: [EXTERNAL] Re: [cisco-voip] Cisco 561 Wireless Headset Ringing
CAUTION: This email originated outside of Founders Federal Credit Union. Do not
click links or open
Has anyone using the Cisco 561 Wireless headsets figured how to make the
headset ring some kind of a tone when the phone rings? This is a pretty basic
feature of a wireless headset and I just can't believe it does not have this
feature. Don't see it mentioned in the user guide.
What am I missing
I’d say Cisco went beyond the call of duty on support of those models. The
first Cisco IP Phones I deployed were 7960s and that was in late 2000/early
2001. Running CCM v3.0(8) and some Version of Unity on NT that didn’t really
work yet. ☺
Wow, thanks for the link Matthew. Now I feel dated. ☺
Hello all,
Just connected my first few 8800-V-KEM modules today to an 8865. Having a
problem with them. Unlike the standard BEKEM modules that the 8851 phones use,
the 8800-V-KEM grabs and displays a random segment of the phone wallpaper image
and uses it for wallpaper on the modules. Its causi
Yes, every time I log in, it says I'm already logged in then redirects me back
to the log in page again.
From: cisco-voip On Behalf Of Lelio
Fulgenzi
Sent: Wednesday, December 5, 2018 9:56 AM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: [EXTERNAL] cisco support pages up/d
...@uoguelph.ca]
Sent: Tuesday, October 09, 2018 3:56 PM
To: JASON BURWELL ; 'Nimloth'
Cc: cisco-voip voyp list
Subject: RE: [cisco-voip] [EXTERNAL] Re: 8832 Design Issue?
Well, this is not encouraging to hear. ☹
And there’s likely no spot to put anything with a wire tie either? Usually,
they
now seeing this
problem.
From: Nimloth [mailto:niml...@nimloth.pl]
Sent: Tuesday, October 09, 2018 3:40 PM
To: JASON BURWELL
Cc: cisco-voip voyp list
Subject: [EXTERNAL] Re: [cisco-voip] 8832 Design Issue?
CAUTION: This email originated outside of Founders Federal Credit Union. Do not
click
Has anyone else using 8832s had a problem with the USB-C cord coming unplugged
from the phone when people grab it to slide or move the phone towards them?
Starting to see some issues with this and I only have a few deployed so far.
Hoping someone has figured out a workaround or clip to help reta
Yes and frequently. So far, based on my observations, this behavior seems to be
fixed in the ATA191. I'm going to be upgrading my remaining 190s for this very
reason. And I too have no idea why we have never seen a PoE ATA Device. I know
they are not a hot VoIP endpoint but they still have their
over getting to the
browser and launching the browser session. With 4 screens, this is not really
what I'd like the supervisors to have to do every day.
From: Terry Oakley [mailto:terry.oak...@rdc.ab.ca]
Sent: Monday, August 27, 2018 9:32 AM
To: JASON BURWELL ; cisco-voip voyp list
Does anyone have a suggestion for a UCCX wallboard solution that does not
require a permanently logged in, 24/7 unlocked PC to push content to LCD
Monitors? Need something that will run the application as a service on the host
PC or have a player appliance that connects to the LCD and polls data
, 2017 10:22 AM
To: JASON BURWELL
Cc: Haas, Neal ; NateCCIE ;
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] 8800 Series firmware upgrade 12.0(1) text color
So your dark backgrounds on 12.0.1SR1 have white text? Are they solid
backgrounds or gradients? We had white text over the same
an issue
with text being seen back in 11.5 or 11.7 somewhere. I’ve been through a lot of
ES releases prior to 12 so hard to remember.
Jason
From: Bill Talley [mailto:btal...@gmail.com]
Sent: Thursday, December 14, 2017 9:07 AM
To: JASON BURWELL
Cc: Haas, Neal ; NateCCIE ;
cisco-voip
So far 11.7 seems to be a bit “buggy” at least for me. I recommend opening a
TAC case to get the latest ES version if you have problems with it.
Specifically issues with the entire phone freezing up which can only be
resolved by unplugging the phone as well and the Applications button stops
res
There is a point at which the port request can proceed without the CSR if that
becomes a problem. I want to say its 30 or 45 business days but can’t be sure.
This is in place to deal with loosing carriers being difficult.
Jason
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Be
productivity, you will be able to make a well-informed decision about which
solution is best for your business.”
Jason
From: avhollo...@gmail.com [mailto:avhollo...@gmail.com] On Behalf Of Anthony
Holloway
Sent: Friday, December 02, 2016 3:02 PM
To: Pavan K
Cc: JASON BURWELL ; Cisco VoIP Group
Is there a summary or matrix that shows the feature differences between CAD and
Finesse that would be on UCCX 10.6x? I have seen threads mentioning some
feature deficiencies with earlier versions of Finesse but would like to know
the overall differences on current versions. Thanks, Jason
_
Does anyone have recommendations for a quality wireless headset? Been using
CS540 Plantronics for a while but they do not seem to last well at all and
frequently fail. Using mostly 7965s so Bluetooth to the phone is not really an
option yet.
Thanks!
___
A while back it seems like someone posted a link to a "best practices"
configuration article or presentation for the 88XX series phones. The focus was
to change certain default settings to improve the end user experience. I can't
seem to find that now. Does anyone have the link? It may have been
I am planning a UCCX upgrade and based on recent posts, am I correct to
understand that CAD is now being phased out in favor of Finesse?
Also, can anyone currently on Finesse share any information on how well it
works? I initially heard some negative feedback about it but that was earlier
in th
s!
Sent from my Windows Phone
________
From: JASON BURWELL<mailto:jason.burw...@foundersfcu.com>
Sent: ?12/?17/?2014 10:26 PM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] Wireless Mics for MX Series
Has anyone had any luck integra
Has anyone had any luck integrating a 3rd party wireless mic solution with an
MX series Telepresence endpoint? I am being told by TAC there is no recommended
solution and cannot understand how on earth a product of this expense lacks
such a basic feature or at the very least a supported solution
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