B 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Mon, Feb 15, 2010 at 5:00 PM, Graeme Brough
wrote:
I have jus
I have just installed OTRS 2.3.1 and due to the limitations of my hosting
package I had to install under /home/www/domain.name/otrs instead of /opt/otrs.
I think there is an issue with error reporting as when accessing
otrs/bin/cgi-bin/index.pl in debug mode the error shown above is returned as
Hello Sascha,
We achieved this by updating Kernel/Modules/AgentCompose.pm:
sub _Mask {
my $Self = shift;
my %Param = @_;
# build next states string
+ #
+ # Set default next state dependent on ResponseID
+ #
+ if ($Param{ResponseID} eq "35") {
+ $Param{'Nex
Hi Richard,
To reformat your outgoing OTRS Email, simply add the following to Config.pm :
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
If you don't want the original message displayed remove :
$Data{
Hello,
I am relatively new to PERL, so please accept my apologies if the answer to my
question is simple or obvious.
I am currently tuning OTRS 1.2 to be more specific to our local environment,
and wish to add additional customer information fields via the 'ticket' SQL
table. I have added the
