@Andrew and @Matthew, thanks for the input. I'll definitely take a
look at Kim Goodwin's book.
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=47332
There's a good section about doing qualitative research interviews in
Indi Young's Mental Models book, it's a good starting point if you
haven't done that sort of work before.
http://rosenfeldmedia.com/books/mental-models/
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Liou,
It doesn't seem to have been mentioned by others so far, so I'd
very strongly recommend Kim Goodwin's 'Designing for the Digital
Age' - it has a whole section dedicated to design research
interviews, how to structure questions and generally strong tips and
advice:
Kate, et al...Getting to Yes - YES - everyone should own. Was a
lifesaver in negotiating my divorce and again in negotiating for
salary. Sorry - I realize this is not the point of the post but to
Kate's point - this little book has a great way of explaining human
nature's reaction to
Paul, you certainly have some useful articles there. Chauncey, thank
your for tips as well!
I was wondering though if there is a more applied chapter in some
usability book. Or a journalist's guide for that matter. Where for
example the structured/semi-structured/open questioning style is
Liou,
For a basic applied chapter on interviews, I recommend the one in
Understanding Your Users: A Practical Guide to User Requirements
Methods, Tools, and Techniques (Interactive Technologies) (Paperback)
~ Catherine Courage (Author), Kathy Baxter (Author)
Hi Liou,
Getting to Yes: Negotiating Agreement without Giving In is
invaluable when it comes to asking questions in a way that helps you
discover what you don't know to ask about and understand more about
the interviewee to ask relevant questions.
It's not an IXD/UXD focused book, but I
I think this is a really important part of usability interviewing that
is not given enough focus. The technique I woudl recommend is
actually from job interviews called behavioural interviewing.
Behavioral interviewing is a style of interviewing that was
developed in the 1970's by industrial
Hi,
Here are some books that you might find useful. The best books on
interviewing probably come from the anthropology, psychology, and
sociology domains.
I'm finishing a book where I include chapters on the three basic types
of interviews: structured, semi-structured, and unstructured. In
I just did a short focus group and light usability test with a couple of
children. What I noticed is how important the phrasing of interview questions
and usability tasks is, especially with children but also with adults in
general.
Has anybody recommendations for books or other resources
Hi Liou,
My blog discusses interview techniques for design research. It is
called Virtual Floorspace, reflecting its focus on e-commerce design
strategy, so I'm not sure it applies to your domain of practice. To
give you an idea about the contents, here are some sample topics:
Selecting
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