Re: [google-appengine] Re: "Backend Error" on Google Developer Console > Cloud Datastore > Dashboard / Query / Settings

2015-10-09 Thread 'Luke Stone' via Google App Engine
shant wrote: > Nope. we have just one namespace which is the default one. > > On Fri, Oct 9, 2015 at 10:48 AM Luke Stone (Google Cloud Support) < > l...@google.com> wrote: > >> Sorry about that. I bet you have a large number of namespaces? It is a >> known is

Re: [google-appengine] Re: "Backend Error" on Google Developer Console > Cloud Datastore > Dashboard / Query / Settings

2015-10-08 Thread Luke Stone (Google Cloud Support)
etting "Backend >>> Error" while accessing DataStore on Developer Console. >>> >>> On Thu, Oct 8, 2015 at 4:13 AM Luke Stone (Google Cloud Support) < >>> l...@google.com> wrote: >>> >>>> We hear you and we've rolled b

[google-appengine] Re: "Backend Error" on Google Developer Console > Cloud Datastore > Dashboard / Query / Settings

2015-10-07 Thread Luke Stone (Google Cloud Support)
We hear you and we've rolled back the redirects for Cloud Datastore. Please post again if you're still having a problem. On Wednesday, October 7, 2015 at 12:10:34 AM UTC-7, Prashant Gupta wrote: > > I am not able to access DataStore data on Developer Console because of > "Backend Error". Now t

[google-appengine] Re: Data loss: New Datastore Query Page deleting entries instead of updating

2015-01-25 Thread Luke Stone (Google Cloud Support)
hould expect that to happen? > > Thanks > Huseyn > > On Friday, January 23, 2015 at 9:58:42 PM UTC, Luke Stone (Google Cloud > Support) wrote: >> >> If this is the case it's very serious. I'll ask someone on the cloud >> tech support team to reach ou

[google-appengine] Re: Urgent SOS: Need to re-enable GAE service after reopening billing account

2015-01-23 Thread Luke Stone (Google Cloud Support)
ot > opening for me - error 403. Seems it has been deleted: > https://code.google.com/p/googleappengine/issues/list?can=1&q=&sort=-id&colspec=ID%20Type%20Component%20Status%20Stars%20Summary%20Language%20Priority%20Owner%20Log > > Alex > > On Thursday, 22 January 2015 08:5

[google-appengine] Re: Data loss: New Datastore Query Page deleting entries instead of updating

2015-01-23 Thread Luke Stone (Google Cloud Support)
If this is the case it's very serious. I'll ask someone on the cloud tech support team to reach out to you and see if you can reproduce it together. -Luke On Monday, January 19, 2015 at 4:54:33 AM UTC-8, re...@el-tramo.be wrote: > > I wanted to try the 'New datastore Query' page to edit an ent

Re: [google-appengine] Re: Urgent SOS: Need to re-enable GAE service after reopening billing account

2015-01-22 Thread &#x27;Luke Stone' via Google App Engine
tus%20Stars%20Summary%20Language%20Priority%20Owner%20Log > > Alex > > On Thursday, 22 January 2015 08:59:52 UTC+3, Luke Stone (Google Cloud > Support) wrote: >> >> >> We see the issue in billing status for certain AppEngine accounts, we >> have a root cause a

[google-appengine] Re: App suddenly lost billing settings

2015-01-21 Thread Luke Stone (Google Cloud Support)
We see the issue in billing status for certain AppEngine accounts, we have a root cause and we're working on automatic fixes. We apologize if your app is down because of this issue. In the meantime please try the workaround of going to your AppEngine Settings page in Google Developer Consol

[google-appengine] Re: Urgent SOS: Need to re-enable GAE service after reopening billing account

2015-01-21 Thread Luke Stone (Google Cloud Support)
We see the issue in billing status for certain AppEngine accounts, we have a root cause and we're working on automatic fixes. We apologize if your app is down because of this issue. In the meantime please try the workaround of going to your AppEngine Settings page in Google Developer Conso

[google-appengine] Re: A really eccentric issue, out of the ordinary, that caused me almost 600$'s and a 5 day gap in functionality- started at 2014-11-19

2015-01-13 Thread Luke Stone (Google Cloud Support)
Hi again Kaan, I found the case and discussion. There were a few times when you got no response for several days - I acknowledge that. We will set up alarms to make sure we respond to billing issues promptly, similarly to the alarms we have for technical issues. There was a message to you w

[google-appengine] Re: A really eccentric issue, out of the ordinary, that caused me almost 600$'s and a 5 day gap in functionality- started at 2014-11-19

2015-01-12 Thread Luke Stone (Google Cloud Support)
Hi Kaan, I'll follow up and see what happened with this case. I totally agree that you should receive some communication about the progress before the refund appears on your invoice. -Luke On Friday, January 2, 2015 at 9:10:21 PM UTC-8, Kaan Soral wrote: > > *One last update* > > I see that

[google-appengine] Re: App Engine Account Suspended

2015-01-05 Thread Luke Stone
Hi Wayne, Ping me privately if you're still having a hard time with your account on Google Cloud Platform. -Luke On Wednesday, December 3, 2014 11:41:54 AM UTC-8, Wayne Smith wrote: > > My apps account is only used for admin and so not logged into on any > regular basis. On 19th July it wa

[google-appengine] Re: App Engine Account Suspended

2015-01-05 Thread Luke Stone
I agree that we (at Google) should be super helpful about un-suspending valid accounts. We will use this feedback to improve our procedures - I sincerely appreciate it. -Luke On Wednesday, December 31, 2014 6:44:31 PM UTC-8, Anand Hariharan wrote: > > Wayne, am having the same issue and it i

[google-appengine] Re: Google AppEngine Account/Projects Gets Suspended Every time I Pay Google

2015-01-05 Thread Luke Stone
Hello Anand, I've escalated this issue at Google and people are looking at your case specifically and at the suspension & appeal process generally. I understand it's terribly disruptive when your account is suspended. Regards, -Luke On Wednesday, December 31, 2014 6:40:33 PM UTC-8, Anand

Re: [google-appengine] Re: "One senses GAE is just not a major priority for Google"

2014-11-24 Thread Luke Stone
The best way is to do it from within the console itself. Look for "Need help?" in the left nav (near the bottom), then "Send feedback". This way you can capture a screenshot which is a big help to the team. -Luke On Monday, November 24, 2014 5:09:17 AM UTC-8, dele...@gmail.com wrote: > > H