RE: [info-tech] Help Desk/ Work Order

2009-03-23 Thread Sheets, Jake
.k12.ia.us Subject: RE: [info-tech] Help Desk/ Work Order All, Thanks for the great information, it will definitely save me some time! Jake, I am curious why you did not use School dude for the IT side as well? Was GLPI already in place when you purchased School Dude, or did it just not fit

Re: [info-tech] Help Desk/ Work Order

2009-03-23 Thread Sarah Freking
Storm Lake has been using School Dude ITDirect for over a year, and it's working out very well for our district. Sarah Sarah M. Freking, District Technology Director Storm Lake Community School District Storm Lake, IA 50588 Phone: 712-732-8100 Fax: 712-732-8101 I see, I forget. I hear, I rememb

RE: [info-tech] Help Desk/ Work Order

2009-03-23 Thread Jim Kerns
All, Thanks for the great information, it will definitely save me some time! Jake, I am curious why you did not use School dude for the IT side as well? Was GLPI already in place when you purchased School Dude, or did it just not fit well? Just curious. Thanks! Jim >>> "Sheets, Jake" 3

RE: [info-tech] Help Desk/ Work Order

2009-03-23 Thread Sheets, Jake
We are using SchoolDude for our Operations and Maintenance. In IT, we are using an open source product called GLPI http://glpi-project.org/?lang=en Jake Sheets IT\GIS Systems Administrator - Security Sioux City Community Schools -Original Message- From: info-tech-ow...@aea8.k12.ia.us [

Re: [info-tech] Help Desk/ Work Order

2009-03-20 Thread Scott Fosseen
ed problem. --- -- From: "Frerichs, Chad" Sent: Friday, March 20, 2009 3:49 PM To: Subject: RE: [info-tech] Help Desk/ Work Order | We also use trouble ticket express, and I am looking at adding some of | the for-pay options like inventory. | | Chad

RE: [info-tech] Help Desk/ Work Order

2009-03-20 Thread Frerichs, Chad
:28 PM To: info-tech@aea8.k12.ia.us Subject: Re: [info-tech] Help Desk/ Work Order Trouble Ticket Express here too On Mar 20, 2009, at 2:12 PM, Jim Kerns wrote: All, I am looking to implement some kind of work order system this summer, and I am curious what others are using. Initially this

Re: [info-tech] Help Desk/ Work Order

2009-03-20 Thread Lance Lennon
Trouble Ticket Express here too On Mar 20, 2009, at 2:12 PM, Jim Kerns wrote: All, I am looking to implement some kind of work order system this summer, and I am curious what others are using. Initially this will be for our maintenance staff, but if we can find something that would fit, I

re: [info-tech] Help Desk/ Work Order

2009-03-20 Thread Keith Stoeber
We are using Support Trio. http://activecampaign.com/supporttrio/ Keith Stoeber Sioux Central CSD 4440 US Highway 71 Sioux Rapids, IA 50585 (P) 712-283-2571 x 5900 (F) 712-283-2285 "Let us think of education as the means of developing our greatest abilities, because in each of us there is a pri

RE: [info-tech] Help Desk/ Work Order

2009-03-20 Thread Pearson, Jeremy
We use Track-It, but it is really just for IT stuff. We have looked at other products as well, but nothing that has got us to move from Track-it. The School Dude product has a maintenance version and an IT version, but it is definitely not free. Have a great weekend everyone. Jeremy -Ori

RE: [info-tech] Help Desk/ Work Order

2009-03-20 Thread Richardson,Tony
Trouble Ticket Express - a freebie -Original Message- From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Jim Kerns Sent: Friday, March 20, 2009 2:12 PM To: info-tech@aea8.k12.ia.us Subject: [info-tech] Help Desk/ Work Order All, I am looking to imp