d potential future) Comcast client
>
>
> -Original Message-
> From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Daniel Seagraves
> Sent: Wednesday, February 25, 2015 3:12 AM
> To: nanog@nanog.org
> Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue
ed but since I wasn't,
they just pissed off a uverse (and potential future) Comcast client
-Original Message-
From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Daniel Seagraves
Sent: Wednesday, February 25, 2015 3:12 AM
To: nanog@nanog.org
Subject: Re: Comcast Support (fro
On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) wrote:
> Ah, Comcast support. Those people who keep calling my Ford Motor Company
> phone, to threaten to shut off service to my home, which I don't have (I have
> uverse). They keep saying they will take my Ford number off the account
> (whic
NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Jay Ashworth
> Sent: Tuesday, February 24, 2015 11:23 AM
> To: NANOG
> Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
>
> I thought you were just supposed to give your Geek License number. :-)
>
> #nothin
> Cc: nanog@nanog.org
> Sent: Monday, February 23, 2015 9:16:37 AM
> Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
> You forgot to use the word “Shibboleet” when you called care.
> Contacted
> Peter off-list
>
>
> - Kevin
>
> On 2/23/15,
I thought you were just supposed to give your Geek License number. :-)
#nothingScales
- Original Message -
> From: "Kevin McElearney"
> To: "Peter Loron" , "John Brzozowski"
>
> Cc: nanog@nanog.org
> Sent: Monday, February 23, 2015 9:
FWIW, if you phone support you generally end up with a tier-1 person. In cases
where people have more technical background, you may want to try things that
land in more senior levels of Care (or even get checked by engineering
directly) such as:
- Customer support forums: http://forums.comcast.
You forgot to use the word “Shibboleet” when you called care. Contacted
Peter off-list
- Kevin
On 2/23/15, 1:25 AM, "Peter Loron" wrote:
>Apologies for a bit off topic, but I’m trying to get an issue resolved
>and am having trouble reaching anybody who seems clue positive.
>
>From hom
Apologies for a bit off topic, but I’m trying to get an issue resolved and am
having trouble reaching anybody who seems clue positive.
From home via Comcast cable, I’m having trouble reaching some destinations.
According to mtr, there is a particular node
(be-11-pe02.11greatoaks.ca.ibone.comcas
Thanks John and Ron,
We'll definitely reach out to Juniper.
Best regards,
--
Rafael de Oliveira Ribeiro
DAERO - Gerencia de Operacoes
RNP - Rede Nacional de Ensino e Pesquisa
Tel.: +55 21 2102 9659 - iNOC: 1916*767
Date: Monday, January 26, 2015 at 13:15
To: Rafael de Oliveira Ribeiro
Cc: John Brzozowski , NANOG
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 24)
>
>> On Jan 26, 2015, at 8:00 AM, Rafael de Oliveira Ribeiro
>> wrote:
>>
>> Care to share scenarios wh
: Rafael de Oliveira Ribeiro
Organization: Rede Nacional de ensino e Pesquisa
Date: Monday, January 26, 2015 at 11:00
To: John Brzozowski , NANOG
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 24)
>Dear John,
>
>On 24/01/2015 10:00, nanog-requ...@nanog.org wrote:
>(...)
>
Dear John,
On 24/01/2015 10:00, nanog-requ...@nanog.org wrote:
(...)
Date: Fri, 23 Jan 2015 17:14:11 +
From: "Brzozowski, John"
To: "nanog@nanog.org"
Subject: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
Message-ID:
Content-Type: text/plain; charset="utf-8"
(...)
For customers
Correct link for Cisco is updated below.
John
From: , John Brzozowski
mailto:john_brzozow...@cable.comcast.com>>
Date: Friday, January 23, 2015 at 12:14
To: NANOG mailto:nanog@nanog.org>>
Subject: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
Folks,
The thread below was sent to me a few
--- aa...@heyaaron.com wrote:
From: "Aaron C. de Bruyn"
http://xkcd.com/806/
Maybe Comcast train the level 1 techs that if
someone says "NANOG" you get transferred to
someone who knows routing... ;)
Then, like the last cell in the comic, you wake
-boun...@nanog.org] On Behalf Of Pete Carah
Sent: Thursday, January 22, 2015 7:08 PM
To: nanog@nanog.org
Subject: Re: Comcast Support
On 01/22/2015 06:28 PM, Aaron C. de Bruyn wrote:
> It's starting to become more typical.
>
> I finally resolved an issue after two weeks of fighting
On 01/22/2015 06:28 PM, Aaron C. de Bruyn wrote:
> It's starting to become more typical.
>
> I finally resolved an issue after two weeks of fighting with them.
> A remote office could send traffic out, but couldn't receive traffic.
>
> .
> http://xkcd.com/806/
Cute.
>
> Maybe Comcast train the
It's starting to become more typical.
I finally resolved an issue after two weeks of fighting with them.
A remote office could send traffic out, but couldn't receive traffic.
I ran tcpdumps on the firewall, and did everything to convince them it
wasn't my problem.
They still insisted on sending
I experienced a loss of Comcast IPv6 service at my home I think it was last
Monday... My pfSense reported loss of reachability to the IPv6 gateway, IPv4
still worked but I had a period of intermittent high latency... Does anyone
know if Comcast is monkeying around with their IPv6 network?
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