800-936-4900. Tell the call router you want to speak to the next available
engineer in the queue.
Thanks,
Brian Desmond
br...@briandesmond.commailto:br...@briandesmond.com
c - 312.731.3132
From: Tom Miller [mailto:tmil...@hnncsb.org]
Sent: Monday, January 04, 2010 10:09 AM
To: NT System Admin
1800936-4900
From: Tom Miller [mailto:tmil...@hnncsb.org]
Sent: Monday, January 04, 2010 9:09 AM
To: NT System Admin Issues
Subject: Microsoft Support: Number??
So I opened a case with Porcusoft last week. Never got a call
800-936-4900 Haven't used it in a while
- Original Message -
From: Tom Miller tmil...@hnncsb.org
To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com
Sent: Monday, January 4, 2010 11:08:34 AM GMT -05:00 US/Canada Eastern
Subject: Microsoft Support: Number??
So I
There is only 1 phone number or contact name in the signature? I find that
very strange. For example I've got a case open right now, and it has 4
names with full contact information for each (main contact, backup
contact, technical lead, manager). And this has been my experience for
years with
Thanks all, yes there was another name and I e-mailed that person and he
never responded.
So I called tech support back and was told I would be contacted
shortly for resolution. It only happens to be a critical system.
That was hours ago. Microsoft could learn a lot from Sunbelt's support.
Did you properly define the case severity with the call router?
Thanks,
Brian Desmond
br...@briandesmond.commailto:br...@briandesmond.com
c – 312.731.3132
From: Tom Miller [mailto:tmil...@hnncsb.org]
Sent: Monday, January 04, 2010 1:59 PM
To: NT System Admin Issues
Subject: RE: Microsoft
From:Tom Miller [mailto:tmil...@hnncsb.org]
Sent: Monday, January 04, 2010 1:59 PM
To: NT System Admin Issues
Subject: RE: Microsoft Support: Number??
Thanks all, yes there was another name and I e-mailed that person and
he never responded.
So I called tech support back and was told I
: RE: Microsoft Support: Number??
Yes just called back and case was re-assigned. Person I spoke to couldn't
reach remote tech support: phone systems appeared down. Must be an MS phone
system...
Did you properly define the case severity with the call router?
Thanks,
Brian Desmond
br
That's not saying much!
From: David Lum [mailto:david@nwea.org]
Sent: Monday, January 04, 2010 4:40 PM
To: NT System Admin Issues
Subject: RE: Microsoft Support: Number??
$10 says it will still be better than Adobe's support could _ever_ be.
David Lum
only.
Thanks,
Brian Desmond
br...@briandesmond.commailto:br...@briandesmond.com
c – 312.731.3132
From: Tom Miller [mailto:tmil...@hnncsb.org]
Sent: Monday, January 04, 2010 3:12 PM
To: NT System Admin Issues
Subject: RE: Microsoft Support: Number??
Yes just called back and case was re-assigned
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