[otrs] How to generate response for third party customer ?

Hello OTRS Team, We are using OTRS since several weeks for ISP abuse services. We like it very much, and appreciate the really good work done by the OTRS Team. Now, we have a question/suggestion specific to our OTRS abuse usage: - we receive complaints to the abuse queue, where people complain ab

Re: [otrs] Customer: Creating new ticket problem.

On Tue, Nov 05, 2002 at 11:37:52AM -0300, Diego Fernandez wrote: > I'm logged as a customer at http://helpdesk.openware.biz/otrs/customer.pl > > I go to new ticket, I fill in the "Subjetc" and "Text" fields. The field > "To" has only one option: "OTRS System localhost> - Queue: Postmaster > - mast

Re: [otrs] Search for closed tickets

Hi Thomas, On Tue, Nov 05, 2002 at 01:30:04PM +0100, Thomas Schuettler wrote: > is there a possibility to search for (un)successfully closed tickets in > different queues? Not yet. If you need this, add an feature request to bugs.otrs.org. :-) > Can I delete all tickets in a queue? You can clo

Re: [otrs] Customer: Creating new ticket problem.

Hi Diego, Quoting Diego Fernandez <[EMAIL PROTECTED]>: > I'm logged as a customer at http://helpdesk.openware.biz/otrs/customer.pl > > I go to new ticket, I fill in the "Subjetc" and "Text" fields. The field > "To" has only one option: "OTRS System - Queue: Postmaster > - master queue". And cli

[otrs] Customer: Creating new ticket problem.

I'm logged as a customer at http://helpdesk.openware.biz/otrs/customer.pl I go to new ticket, I fill in the "Subjetc" and "Text" fields. The field "To" has only one option: "OTRS System localhost> - Queue: Postmaster - master queue". And click on "store" boton. At the browser title appear "HTTP 5

[otrs] Search for closed tickets

Hello, is there a possibility to search for (un)successfully closed tickets in different queues? Can I delete all tickets in a queue? Are there stats of the time (work) units? When I invalit a queue with open tickets, the tickets are shown in the overview of all open tickets. Why? greetings

Re: [otrs] procmail out of memory and lock files

Hi Eddie, Zitat von Eddie Urenda <[EMAIL PROTECTED]>: > I don't know if anyone has been having problems like this, but we > occassionally have procmail lockup on us with the following log > messages: > > Nov 4 11:58:53 procmail[5047]: Out of memory as I tried to > allocate 134582620 bytes