[otrs] TicketHookDivider support for 1.1.3

2003-07-16 Thread Paul
Hi all, I have modified OTRS to include TicketHookDivider support in version 1.1.3 (listed in the TODO and slated for 1.2). After applying the patch, you will be able to alter the default TicketHook/TicketNumber divider from ": " to whatever you'd like. I use "-" to prevent Outlook and other progr

[otrs] External DB

2003-07-16 Thread Michael Rojas
Greetings, all... I've got OTRS running on an old Pentium 233 with 64MB of RAM, and it's awesome! However, I'm also trying to set it up on a faster PII/400, but I'm trying to use an external database on this other system. I've modified the /Kernel/Config.pm to connect to the remote MYSQL server,

Re: [otrs] printing ticket

2003-07-16 Thread Guenther Rasch
Hi Mario, TWC|Mario Peschel wrote: Hi Guenther, you want to print immediately new tickets? this is only possible when you can print directly on your server (lpr) and know a little about perl programming. yes, print immediately. lpr works, any hints (perl)? Regards Guenther Mario Am Mittwoch,

Re: [otrs] Follow-Up Problem

2003-07-16 Thread Matthias Spang
Stefan, you can also set the "Unlock timeout (minutes)" to 1 Minute. Then every ticket will be unlocked after a minute. Regards Matthias On 16.07.2003 17:03 Uhr, "TWC|Mario Peschel" <[EMAIL PROTECTED]> wrote: > Hi Stefan, > > this is a feature. The ticket is assigned to the the agent who wor

Re: [otrs] printing ticket

2003-07-16 Thread TWC|Mario Peschel
Hi Guenther, you want to print immediately new tickets? this is only possible when you can print directly on your server (lpr) and know a little about perl programming. Mario Am Mittwoch, 16. Juli 2003 08:43 schrieb Guenther Rasch: > Hi > > Is there a posibility to print tickets automatically v

Re: [otrs] Follow-Up Problem

2003-07-16 Thread TWC|Mario Peschel
Hi Stefan, this is a feature. The ticket is assigned to the the agent who worked on it. if you want a new ticket for every answer you will have to close every ticket. then a new one will created every time. Mario Am Mittwoch, 16. Juli 2003 12:00 schrieb Stefan Pampel: > Hello ML, > If someone

Re: [otrs] autoresponders

2003-07-16 Thread TWC|Mario Peschel
Hi Kieran, be sure that all new emails are going to the right queue and assign your autoresponder to this queue. This worked for me. Mario Am Mittwoch, 16. Juli 2003 16:13 schrieb Kieran Fulke - Sun Remote Monitoring Centre: > I'm having a problem getting auro-respond / new ticket emails to wo

[otrs] autoresponders

2003-07-16 Thread Kieran Fulke - Sun Remote Monitoring Centre
I'm having a problem getting auro-respond / new ticket emails to work. i think i i have everything in the right places, but the otrs.log only shows that a new ticket is being generated, and nothing about sending out an email auto-response. any way i can make the debug noisy to see whats going on, o

[otrs] Follow-Up Problem

2003-07-16 Thread Stefan Pampel
Hello ML, If someone sends an email to my otrs-system, a ticket is created (as expected). Now someone answers this ticket and sends a RE: mail to the customer. If the customer sends a replay to THIS email, no new ticket is created, only the otrs user who sent the first reply has a new message. Is

[otrs] reply above the quoted text

2003-07-16 Thread Matthias Spang
Hi @all, I want to place the auto-answer text above the quoted text. But I don't find the right switch to turn this on. Thanks in advanced, Best regards Matthias -- Matthias Spang -- equinux Inc. http://www.equinux.com 1-888-equinux __