RE: [otrs] Japanese language file

Hi Martin, Anyway, I'm still having problem with message enconding(iso-2022). Sometimes, due to some character combination, all the rest of the message enconding is broken... I'm debugging now.. if I find a solution, I'll post here. BTW, at OTRS homepage, http://www.otrs.org, there is a link poi

SPLITPATH? / RE: [otrs] External DB

Hi, Martin... I've moved the MYSQL database to the local server for now, but I'm still interested in keeping the MYSQL server on a different machine. I will execute the CheckDB.pl as soon as I can set up that scenario again. Thank you for the pointer! I've got another problem now, and hopefully

[otrs] Can't log in...

Using W2K and IIS, MySQL, PHP 3.4 and Perl 5.6.1. I cannot log into OTRS. Get incorrect password in log file. Username and password are correct...I checked it directly thru mysql. Hrlp? Mel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Ar

[otrs] Associate a ticket

hello, please helpme > how I can associate a ticket to a user automatically. ej: subject

[otrs] change the number of a incoming ticket

Hi folks! Perhaps my question was answered thousand of times, but I could not found any help in the mailinglist archiv or in the documentation. I have the following situation: 2 customers are answering me into my otrs-pop3-emailaccount from 2 diffrent emailadresses. So, when I have a "new" incomi

[otrs] Updating customer info in database

Hello, is there a quick way to update the customer database? When creating a new phone ticket, I put in the customer email address, how can this information easily added to the database? uwe ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archi

Re: [otrs] Customer Interface does not work well

Hello Martin, thanks for you answer. I forgot to run newaliases after adding the otrs mail default adress and sendmail doesn't relay any meesages for this alias then. of course not.. After 48 hours of work I sometimes tend to forget the logfiles. ;-) Btw: OTRS is damn good work. Einfach großar

Re: [otrs] LDAP Backend no automagically useradd

Hey guys, On Mon, Jul 21, 2003 at 12:12:31PM +0200, Martin Edenhofer wrote: > Hi Daniel, > > On Fri, Jul 18, 2003 at 07:11:17PM +0200, Daniel Zeiss wrote: > > > I found this in the documentaion in the LDAP Backend Auth section > > > > >Please note, that in version 1.x you have to create a db en

Re: [otrs] Japanese language file

Hi Isamar, On Thu, Jul 17, 2003 at 04:44:31PM +0900, Isamar Maia wrote: > As promissed, I'm sending the japanese language file attached > to be added to the distribution. > The author is one of my japanese co-workers, Hiroko Alinia, and, of course, > it's GPL. Wow! :) I added it to the CVS head.

Re: [otrs] reply above the quoted text

Hi Matthias, On Wed, Jul 16, 2003 at 10:37:55AM +0200, Matthias Spang wrote: > I want to place the auto-answer text above the quoted text. But I don't find > the right switch to turn this on. Auto-answer (auto response) is the message which will be generated if a customer sends or creates a mes

RE: [otrs] newbie: viewing tickets, time accounting

> -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Ortner, Uwe > Sent: Monday, July 21, 2003 12:15 PM > To: [EMAIL PROTECTED] > Subject: [otrs] newbie: viewing tickets, time accounting > > I#m new to the list, can someone please explain me, how to view

Re: [otrs] External DB

Hi Michael, On Wed, Jul 16, 2003 at 01:24:26PM -0500, Michael Rojas wrote: > I've got OTRS running on an old Pentium 233 with 64MB of RAM, and it's > awesome! > > However, I'm also trying to set it up on a faster PII/400, but I'm trying to > use an external database on this other system. I've m

Re: [otrs] Customer Interface does not work well

Hi Dan, On Sun, Jul 20, 2003 at 11:06:24PM +0200, Daniel Schönland wrote: > for some reasons my customer.pl file don't want to work well! :-( > > It's possible to create users and so on, but the system don't send the > password to the user-account. Also the password recovery does not work. > >

Re: [otrs] LDAP Backend no automagically useradd

Hi Daniel, On Fri, Jul 18, 2003 at 07:11:17PM +0200, Daniel Zeiss wrote: > I found this in the documentaion in the LDAP Backend Auth section > > >Please note, that in version 1.x you have to create a db entry for the ldap user. > >This is done automatically on first login in versions < 1.1 > >

Re: [otrs] Install otrs as RPM

Hi Peter, On Thu, Jul 17, 2003 at 07:53:46PM +0200, web4.hm - Peter Padberg wrote: > After I want to upgrade to the new otrs1.1.3 I became the same fault > in the past installation: > > > olga:/home/peterpa # rpm -U otrs-1.1.3-01.i386.rpm > error: failed dependencies: > fetchmail is need

[otrs] newbie: viewing tickets, time accounting

Hello, I#m new to the list, can someone please explain me, how to view all tickets (locked/unlocked, closed/open etc.) for a certain queue and how to unlock tickets if you are not the owner? How can I see, how much time has been spent (date range) on tickets (queue/subqueue, agent etc.) ? Thanks