Hello there.
I have been looking around and found no answers for my questions. By default, when a
customer requests a ticket to any queue, the owner of that queue is root. How can I
change the owner of a queue ? Also, is there any way I can forward each ticket that
belongs to a queue that I've
Am Son, 2003-07-27 um 15.22 schrieb Daniel Schönland:
Hi,
> If its okay, I will answer between the quotet parts.
That's the prefered way :-)
> > * In reference to the previous item, I wonder whether you are
> > aware of another way to sort in tickets - the "in-reply-to"
> >
Am Son, 2003-07-27 um 15.35 schrieb Covert, Jake:
Hi,
> In the utilities page, there is a link to all closed tickets. With the
Ah, ok. I overlooked it when I was searching for it.
Generally, while I find the UI quite okay, there are some points where
it is irritating (closed tickets are very
Answer / questions myself
>> * How do I access closed tickets? I sent myself a test questions,
>> got a ticket assigned, answered it and then closed it. Now I do
>> not see where I can get a list of closed tickets to acc
Hello Daniel :-)
If its okay, I will answer between the quotet parts.
Am Sonntag, 27. Juli 2003 10:33 schrieb Daniel Seifert:
> I'm currently evaluating OTRS for deployment in our (small) company. We
> are having several persons answer the support inquiries and a system
> like OTRS would definit
Hi,
I'm currently evaluating OTRS for deployment in our (small) company. We
are having several persons answer the support inquiries and a system
like OTRS would definitely make life easier.
Reading the manual and parts of the user mailing list, there are still a
few questions unanswered. Thanks i
