Answer / questions myself
========================================================
>> * How do I access closed tickets? I sent myself a test questions,
>> got a ticket assigned, answered it and then closed it. Now I do
>> not see where I can get a list of closed tickets to access
>> previous ones, except when I search for them.
>
>I think using the search form to get access to closed or individual tickets
is
>a very efficient way and its IMHO the only one.
In the utilities page, there is a link to all closed tickets. With the
oldest presented first and most recently closed last. (btw, I think the
order of this is kind of backwards. Is there a way to change it so the most
recently closed tickets are presented at the top of the list [first page]?)
't think so.
>> * I did not find in the manual what the "Split/Divide" ("Teilen")
>> action (for example displayed in the zoom view) is supposed to
>> do.
>
>The "Split/Divide" possibility helps you to share several tickets with
>different operators. Just give it a try an you will find out.
I don't quite understand myself either. Can we request an update to the
documentation on exactly what this function does and an example of it's use
in a common situation?
*********************************
Jake Covert
Infrastructure Analyst
Electronic Data Systems
PSIC Support Group
(586) 986-9698 Work
(586) 518-3859 Pager
http://www.eds.com
*********************************
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