Am Son, 2003-07-27 um 15.22 schrieb Daniel Schönland: Hi,
> If its okay, I will answer between the quotet parts. That's the prefered way :-) > > * In reference to the previous item, I wonder whether you are > > aware of another way to sort in tickets - the "in-reply-to" > > header of the mail. Assuming that the mta on both sides does not > > mangle the message ids, it would be possibly to extract the > > messsage-id of the mail that the customer replied to. If OTRS's > > outgoing mails used a message-id of > > "ticketnumber+mailcount+checksum", this would provide a way to > > sort customer replys with changed subjects or missing ticket > > numbers. > > Isn't it the same way, SuSE Linux AG (e.g.) does? I would prefer this option > too; or better: a point of choice where you can set the method you want. Dry > anyway: you are right. It would make life much more better. I do not see this option as a standalone option, but rather in combination with the ticket number printed in the subject. > > * For backup reasons I would like to keep each and every mail > > going in and out in a separate folder in plain mbox format. This > > is not the best solution, but better than nothing. While I can > > sort incoming customer mails into appropriate folders using > > procmail, it's a bit more complicated to do this with outgoing > > mails. Can OTRS provide an "auto-bcc" field for outgoing mails? > > You could. Just edit the needed files. :-) While I hope to know Perl well enough to do so as a quick hack, it's probably not good enough to contribute it to the official source and I'd have to tamper around with the source code again with every release. Asking the question in a broader term: except for the usual backups of the mysql database files etc, what is the recommendation from the OTRS team to handle backups? Our OTRS system will contain some important mails we do not want to lose and reading about table corruption etc I think it would be a good idea to have at least a basic additional backup (mbox format) for emergencies. -- Mit freundlichen Gruessen / With best regards Daniel Seifert 79bmedia GmbH * Chausseestr. 1 10115 Berlin * Germany * Tel. +49 (0)178 8775642 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
