Whenever i close a ticket, it comes back to me as a locked ticket. I can never close a
ticket...did anyone have this problem?
Thank you.
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To
use
phone view
-Original Message-From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]On Behalf Of Seth BrundleSent:
01 September 2003 22:48To: [EMAIL PROTECTED]Subject: [otrs]
How does an OTRS user originate a ticket?
We have been using OTRS for several months, and
Thanks to both who responded.
I think the fact that the feature to originate a
ticket is called 'Phone View' is pretty indicative of my complaints regarding
the OTRS interface. ;)
- Original Message -
From:
Wilhelm
Farrugia
To: User questions and discussions about
Hi,
i've got a Problem with the 'close'-form, when someone clicks on 'close'
and then decides to do something else first and clicks the browsers 'BACK'
-button he will become the new Owner of the Ticket.
This applies to unlocked Tickets.
A bug ?
mfg
Dennis
Hi,
the owner changes immediately after clicking the 'close' link even if you
dont click 'submit'
mfg
Dennis
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Hi all,
I'm curretnly trying to setup LDAP User Auth. When I enter the username and
password nothing happens. The only thing I've found is this log entry
[Mon Sep 1 17:13:22 2003][Notice][Kernel::System::Auth::LDAP::Auth] User:
tphilipp login failed: 'Invalid credentials' (REMOTE_ADDR:
we try the following settings in the procmailrc:
# --
# Examples for queue presorting.
# --
:0 fhw :
* From:[EMAIL PROTECTED]
| formail -I X-OTRS-Queue: mailerdaemon
or
# --
# Examples for queue presorting.
# --
:0 fhw :
* From: MAILER-DAEMON at stats.validname.com
| formail -I X-OTRS-Queue:
Whenever I activate the auto-reponse reply, it works fine: the customer sends a mail
to the OTRS system and then receives a notification. The problem is, that when I click
on the History link of that same Ticket, i have a stupid follow up:
FollowUp FollowUp for [20030902
Hello,
I try to fetch my Mails via fetchmail.
Know when I start fetchmail with usr \'otrs\' i got the following error:
--snip--
Output from command /usr/bin/fetchmail -a ..
fetchmail: lock creation failed.
--snap--
where is my misstake??
thx all
cu Andreas Kienle
Title: Feature request - Meta Ticket Identifier
Can we have a high-level ticket title?
When I go into all of my tickets I currently own, I try to remember which ticket is related to what. The problem with this is they manner is which the tickets are identified. The most distinguishing
Currently, agent note is only viewable internally.
At 12:13 PM 9/1/2003 +, Pedro Rebelo wrote:
Hello there.
Whenever the agent closes a ticket and makes a note, I would like the
customer who requested the ticket to get notified (via email) that his
problem was solved (or not). I would also
You can change Kernel/Modules/AgentClose.pm to make this happen the way you
wanted.
At 09:30 AM 9/2/2003 -0700, Alex Zheng wrote:
Currently, agent note is only viewable internally.
At 12:13 PM 9/1/2003 +, Pedro Rebelo wrote:
Hello there.
Whenever the agent closes a ticket and makes a
I've been playing again. :)
I set up the junk folder to delete our junk mail when GenericAgent runs.
While messing around with that I was looking through some older closed
tickets and noticed the Queue dropdown was still active... so out of
curiousity I dropped one of our first test cases in
Hi Stefan,
On Mon, Sep 01, 2003 at 10:30:44AM +0200, Nagies Stefan wrote:
i am running OTRS and i am quite happy with it..
we also have a portal that uses a mysql db for user authentication... what i
would like to do is to tell otrs that customers log on and are authenticated
with that
Or use a standard answer (compose answer in agent interface -= see demo system) for
that.
On Tue, Sep 02, 2003 at 09:35:25AM -0700, Alex Zheng wrote:
You can change Kernel/Modules/AgentClose.pm to make this happen the way you
wanted.
At 09:30 AM 9/2/2003 -0700, Alex Zheng wrote:
Hi Thorsten,
On Tue, Sep 02, 2003 at 11:10:30AM +0200, Thorsten Philipp wrote:
I'm curretnly trying to setup LDAP User Auth. When I enter the username and
password nothing happens. The only thing I've found is this log entry
[Mon Sep 1 17:13:22
Hi Boris,
if you show the ticket as plain (in agent interface) is there an
X-OTRS-Queue: mailerdaemon header in there?
-Martin
On Tue, Sep 02, 2003 at 12:29:06PM +0200, [EMAIL PROTECTED] wrote:
we try the following settings in the procmailrc:
# --
# Examples for queue presorting.
# --
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