Or use a standard answer (compose answer in agent interface -=> see demo system) for that.
On Tue, Sep 02, 2003 at 09:35:25AM -0700, Alex Zheng wrote: > You can change Kernel/Modules/AgentClose.pm to make this happen the way you > wanted. > > At 09:30 AM 9/2/2003 -0700, Alex Zheng wrote: > > >Currently, agent note is only viewable internally. > > > > > >At 12:13 PM 9/1/2003 +0000, Pedro Rebelo wrote: > >>Hello there. > >> > >>Whenever the agent closes a ticket and makes a note, I would like the > >>customer who requested the ticket to get notified (via email) that his > >>problem was solved (or not). I would also like him to receive the note in > >>the same email. How can that be done ? Thank you. > >> > >> Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
