You can change Kernel/Modules/AgentClose.pm to make this happen the way you wanted.
At 09:30 AM 9/2/2003 -0700, Alex Zheng wrote:
Currently, agent note is only viewable internally.
At 12:13 PM 9/1/2003 +0000, Pedro Rebelo wrote:Hello there.
Whenever the agent closes a ticket and makes a note, I would like the customer who requested the ticket to get notified (via email) that his problem was solved (or not). I would also like him to receive the note in the same email. How can that be done ? Thank you.
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