Go to AdminArea, select Salutations, then select and edit ("change") the "system
standard salutation (en)" or create your own new one. In either case, a customize
field shouldn't be necessary, just edit the free text in the standard salutation form.
Ron
-Original Message-
From: Adrian N
Title: Stats question
I see on the stats page, there are some numbers presented about the system as a whole. These are:
State Tickets
open 30
new 24
closed successful 2076
closed unsuccessful 138
pending auto close+ 2
pending reminder 1
all 2271
I would like to know how I can add
Hi,
Is it possible to create customized fields in our auto-responses? We would
like to be less formal in our replies and have something like:
Hi ,
rather than:
Dear ,
Is there a way to create this?
Thanks,
Adrian
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Hi,
What is the recommended way of dealing with calls from new customers? For example,
someone calls a help desk who doesn't exist as a 'customer' in OTRS. How can an agent
(without admin privileges!) enter in information about a new customer? Right now it
won't let me create a new ticket in
Here's a follow-up to an old topic...
The "beeping" phenomenon is back. It choked on a 1.6MB email on Friday.
Nothing special about the email, that I could tell. There was also a 64MB
email in the inbox, but it just skipped over it and didn't try to download
it. It did print a message saying "M
Hi OTRS,
as far as I saw and understand OTRS (1.0, 1.1.1),
there is currently only the single caller/mail writer
as customer model implemented.
I am looking for support for a customer (which means
a company with possibly several employees/ contact persons)
model, which would make it possible to us
Hi,
i dont want the agents to receive the auto-replies.
I want auto-replies only to be send when a customer creates a ticket via
the customer-interface.
pls help me !!! :)
mfg
Dennis
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Archive: ht
10x
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Alex Zheng
Sent: 02 September 2003 18:26
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Modifications in AgnesCompose.pm
Restarting apache should pick up the changes you have. Another w
