Hi:
Is there any way to hide some queues from the clients, in a way that they
only can enter message using email or web to publics queues, and that the
privates can be used only by the agents ? That is a simplification for
something more complex like make group for users with defaults groups, and
Am Mon, 2003-09-08 um 20.13 schrieb Martin Edenhofer:
> > BTW: Authenticated Users do have self write-permission on their password
> > field in LDAP
>
> It's wanted. Because there should be no way (IMO) for other applications
> to write into your LDAP. It's critical, beause some time you will get
Am Mon, 2003-09-08 um 21.34 schrieb Chris Salter:
> Here's the start of the entry. It prints out the email, including MIME
> encoding of the 4 MB attachment.
>
> MySQL server has gone away, SQL: 'INSERT INTO article_plain (article_id,
> MySQL server has gone away, SQL: 'INSERT INTO article_atta
How does one set a queue so that when it is
responded to, the default state is 'closed-succesful' instead of
'open'?
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Sorry, I can't forward the emails, as they contain confidential information.
I've done my best to cut-and-paste the important parts of the log files.
Here's the start of the entry. It prints out the email, including MIME
encoding of the 4 MB attachment.
[Fri Sep 5 10:50:03
2003][Error][Kernel::
Hi Boris,
On Fri, Aug 29, 2003 at 11:41:00AM +0200, [EMAIL PROTECTED] wrote:
> we try the following settings in the procmailrc:
>
> # --
> # Examples for queue presorting.
> # --
> :0 fhw :
> * From:[EMAIL PROTECTED]
> | formail -I "X-OTRS-Queue: mailerdaemon"
>
> and
>
> # --
> # Examples for
Hi Jorge,
On Fri, Sep 05, 2003 at 09:07:17AM -0500, Jorge Becerra wrote:
> I have the otrs running, i have some queues but i only want to receive
> notifications from some of them even when i have rw right for alls. There
> are another people who need to receive notifications from the queues i
Hi Marco,
On Fri, Sep 05, Marco Cintolesi wrote:
> Here in Technets we use the "note" feature with standard codes to identify
> some problems with the customer (tipically, most used code is $$$ "the
> customer have to pay the last invoice" :-)
>
> We'd like to have the possibility to search only
JFYI.
To disable the OTRS email syntax check (based on cpan's Email::Valid) add
the following Kernel/Config-pm option:
$Self->{CheckEmailAddresses} = 0;
-Martin
On Mon, Sep 08, 2003 at 08:43:37AM +0200, web4.hm - Peter Padberg wrote:
> Am Son, 2003-09-07 um 18.18 schrieb Robert Kehl:
> >
Hi Uwe,
On Mon, Sep 08, 2003 at 11:41:29AM +0200, Ortner, Uwe wrote:
> what is to do, if I want to move my OTRS installation to a different
> server?
>
> Any hints are appreciated
If you use RPMs, install OTRS via RPM on the new server (if not, use the tar.gz)
and use the $OTRS_HOME/scripts/bac
Hi Uwe,
On Mon, Sep 08, 2003 at 11:22:37AM +0200, Ortner, Uwe wrote:
> > > viewing customer information from a LDAP database works fine, I can see
> > > Userid, Username and Email in OTRS.
> > >
> > > Now I want my customer to logon using the ldap information provided. Due
> > > my LDAP database
Hi Andreas,
On Sun, Sep 07, 2003 at 08:23:56PM +0200, Andreas Kienle wrote:
> where can I change the URL-Type (eg. in the footer of any E-Mail) from http to
> https.
> I want to get these sites only with https.
Kernel/Config.pm
[...]
$Self->{HttpType} = 'https';
[...]
> Andreas Kienle
M
and this...
Med venlig hilsen / Best regards
Anders Hinding
Eurotrust Secure Hosting Tech
EuroTrust Secure Hosting A/S
Part of the VeriSign Trust Network
Phone: + 45 3954 0102 - Fax: + 45 3954 0163
Mail: [EMAIL PROTECTED] - website http://www.securehosting.dk
Poppelgårdvej 11-13, DK 2860 Søborg,
I have finally fixed the problem. I am closing this "thread" and sending a fix to
whoever might have the same problem. On the box otrs is running on, I had installed
qmail's sendmail binary of the qmail-mini's package. The sendmail binary contacts a
QMQP server to send an email. The parameters o
Having a brief glance at this it is possible that the user is sending a
notification of receipt that contains the ticket ID in subject heading.
Some mail systems send such messages whether or not the sender requested
them, which is not entirely friendly for an automated mail response
system.
This
Hi,
On Fri, 5 Sep 2003, Jorge Becerra wrote:
> Hi:
> I have the otrs running, i have some queues but i only want to receive
> notifications from some of them even when i have rw right for alls. There
> are another people who need to receive notifications from the queues i don't
> want to receiv
Hello,
what is to do, if I want to move my OTRS installation to a different
server?
Any hints are appreciated
Uwe
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hi there,
is it possible to go directly to the queue overview after having replied to
a ticket
and set that state to "closed successfully" ?
with the current settings i just go to the detailed view of the ticket,
which i never need
after having already replied to it.
thanks in advance,
--Floria
Am Don, 2003-07-31 um 00.02 schrieb Martin Edenhofer:
> Hi Uwe,
>
> On Mon, Jul 28, 2003 at 10:54:34AM +0200, Ortner, Uwe wrote:
> > viewing customer information from a LDAP database works fine, I can see
> > Userid, Username and Email in OTRS.
> >
> > Now I want my customer to logon using the ld
Am Montag, 08.09.03 um 09:56 Uhr schrieb Essig. Tilo:
Hello,
Try:
# (Enable this so you can't use the installer.pl)
$Self->{SecureMode} = 0;
(without the # (comment) before the setting.
With best regards / Mit freundlichen Grüßen
Daniel Seifert
_
Title: Nachricht
Hello,
I want to use the installer.pl again. Bit if i itry to
use it, the system tells me to disable the SafeMode in
Config.pm.
Ok i disabled it in the File
Config.pm
# SecureMode # (Enable this so
you can't use the installer.pl) # $Self->{SecureMode} =
0;
But i
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