[otrs] Graphs

Title: Graphs I discovered the ability to create graphs recently. However, when I attempted to run the script to create the graphs I received the following error . . . Can't locate GD/Graph.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/lib/perl5/5.8.0/i586-linux-thread

Re: [otrs] Integration of OTRS w/ RTFM?

On Wednesday, November 26, 2003 3:32 PM Toens Bueker <[EMAIL PROTECTED]> wrote: > has anybody tried to integrate otrs with rtfm > (http://www.bestpractical.com/rtfm/)? Not that I knew. If you'd like to try... > Are there any other FAQ/Knowledgebase-Addons for OTRS? Not really - the planned integ

Re: [otrs] Multiple attachments?

On Wednesday, November 26, 2003 2:14 PM Luc Stroobant <[EMAIL PROTECTED]> wrote: > AFAIK it is impossible to attach more than one file in a reply? Right. > Are there any plans to change this in the future? This is planned for the 2.0 series. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH

Re: [otrs] duplicate tickets

On Wednesday, November 26, 2003 8:04 PM Bakari Allen <[EMAIL PROTECTED]> wrote: > is there a log somewhere or some method I can use > to determine why the duplicate messages are occurring? The log's position is determined by this setting in Config.pm: $Self->{LogModule} = 'Kernel::System::Log

Re: [otrs] ERR164 DNS error: MX target hostname invalid when sendingreplies

On Thursday, November 27, 2003 9:08 AM Jason Coltrin <[EMAIL PROTECTED]> wrote: > When sending an email outside my otrs server, via POP3(?) to my Never. It's SMTP. > exchange server, I receive the following message: > >> - Message log follows: >> -|

Re: [otrs] Upgrade from OTRS 0.5 beta 8 to OTRS 1.1.3

Hi Diego, On Mon, Nov 24, 2003 at 10:56:15AM -0300, Diego Fernandez wrote: > I sent a reply, but I think It wasn't clear. I do it again. > > At point d of your message ( "d) update all otrs files..." )can I do "rpm -Uvh > otrs-1.1.3-01.i386.rpm" > (Redhat 7.3) (directly from Otrs 0.x)? Becau

[otrs] ERR164 DNS error: MX target hostname invalid when sending replies

Firstly, I apologize if I am submitting a question to the wrong mailing list. Secondly, I am impressed with OTRS. I have 'okay' linux skills, and despite a 'fingers-crossed' install, things are working pretty well. I have at least been able to pull emails off of my exchange server (m2.agia.com) via

AW: [otrs] total time units per agent

Hello Wouter, > -Ursprüngliche Nachricht- > Von: Wouter Mignon [mailto:[EMAIL PROTECTED] > Gesendet: Mittwoch, 26. November 2003 13:22 > An: User questions and discussions about OTRS. > Betreff: [otrs] total time units per agent > > Hello, > > I want to be able to check how many time u