Hi TK,
On Fri, Nov 28, 2003 at 09:45:25AM +0100, TK wrote:
> [...]
> I changed it to:
>
> # UncountedUnlockTime
> # (don't count this hours as unlock time - weekdays:
> Mon,Tue,Wed,Thu,Fri,Sat,Sun;)
> $Self->{UncountedUnlockTime} = {
> Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,
Hi Paul,
On Thu, Dec 04, 2003 at 02:03:44AM -0500, Paul wrote:
> Oops...
>
> I meant to add that those wishing to "hack" in such a feature now, can find
> the relevant code in Kernal/System/Spelling.pm:
>
> # --
> # ignored words
> # --
> my @Ignore = qw(com org de net Cc ww
On Thu, Dec 04, 2003 at 10:02:53PM +0100, Martin Edenhofer wrote:
> > give him some work regarding this topic in January. I'll let him
> > evaluate the situation and decide if it's reasonable amount of work to
> > change the complete user handling into the ldap.
>
> This would be a topic for the d
Hi Patrick,
On Thu, Dec 04, 2003 at 11:15:57AM +0100, Patrick Hofmann wrote:
> [...]
> Topic 1 (company feature)
> ---
> The structure of a customer of ours looks like this:
>
> customer1 (company)
> supervisor (CIO/CSO, or similar)
> worker1/company1
> worker2/company1
> worker
Hi Wiktor,
On Thu, Dec 04, 2003 at 11:24:59AM +0100, Wiktor Wodecki wrote:
> > I know this a little inconvenient, but you could script yourself a
> > script which read stuff from ldap and pipes it into the db backend.
> > Unfortunately we still rely on a db backand for users :/
>
> Martin,
>
> I
Hi Alex,
On Thu, Dec 04, 2003 at 12:49:10PM +0100, Alex Mihicinac wrote:
> I have some problems with forwarding one specific messsage (from OTRS to
> valid e-mail). Apache error log contains:
> -
> [Thu Dec 4 12:40:31 2003] [error] can't have encoding base64 for
> message type message/deliver
Hi Tom,
On Thu, Dec 04, 2003 at 01:51:01PM +0100, Tom Hesp wrote:
> [...]
> However, for the agents it is a different story. I had a look into the
> modules for CustomerUser and User and am thinking along the following path:
> If I follow the same scheme as for CustomerUser I could add a load of a
Hi Frank,
On Thu, Dec 04, 2003 at 12:34:58PM -0500, Frank Barton wrote:
> I was wondering if anybody knows of functionality that would allow
> me to filter new incoming messages by a specific
> e-mail header line?
Of course! .-)
There are two (for example) ways.
For OTRS 1.1.x with bin/PostMa
I was wondering if anybody knows of functionality that would allow me to filter new
incoming messages by a specific
e-mail header line?
Thanks in advance.
--
Frank Barton
Starwolf.biz Systems Administrator
www.starwolf.biz/~pauling (My Key is linked there.)
pgp0.pgp
Description: PGP sign
Martin,
I am not sure whether I am responding to your answer in the correct way so I
could be opening up a new thread this way. If that's the case, sorry.
Thanks for your prompt response. I see that redirecting OTRS to my own
customer table shouldn't be too much of a problem as long as I store th
Hi all,
I have some problems with forwarding one specific messsage (from OTRS to
valid e-mail). Apache error log contains:
-
[Thu Dec 4 12:40:31 2003] [error] can't have encoding base64 for
message type message/delivery-status! at
/opt/otrs//Kernel/System/Ticket/Sen dArticle.pm line 131
-
On Wed, Dec 03, 2003 at 08:25:07PM +0100, Wiktor Wodecki wrote:
> I know this a little inconvenient, but you could script yourself a
> script which read stuff from ldap and pipes it into the db backend.
> Unfortunately we still rely on a db backand for users :/
Martin,
I've got an enthusiastic pe
Hi community
We are since a couple of days evaluating OTRS as a replacement for our
own Ticketing System. Up to now, we really like it, to us OTRS seems
to be the one candidate which we might use to get rid of our old
solution (KISS, programmed in a couple of days some years ago).
We spent quite
Oops...
I meant to add that those wishing to "hack" in such a feature now, can find
the relevant code in Kernal/System/Spelling.pm:
# --
# ignored words
# --
my @Ignore = qw(com org de net Cc www Jan Feb Mar Apr May Jun Jul Aug
Sep Oct Nov Dec
Fwd DNS http CC ca html tm
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