Thank you for the answer,
but can you give me a hint, where I have to change UnlockTickets.pl to
unlock these tickets?
Bye
Christoph
Robert Kehl wrote:
On Thursday, April 01, 2004 5:44 PM
Christoph Kaulich <[EMAIL PROTECTED]> wrote:
is there any sense that answered tickts are not unlocked? If
Hi all,
> However, the freetext entries for tickets 3-8 are not even being inserted
> in
> the database. I verified that the proper fields existed in my database and
> they are null for the tickets I've tested. When I look at the plain text
> version of the ticket containing those entries, I can s
Hi Robert,
> You'll have to manually tweak the .dtl files to get all eight. Where do
> you want them to be displayed, so I can tell you exactly which files to
> tweak.
The issue with the Article free text #3 is reported here and has been fixed
by making the change I noted in that bug on my instal
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Hi Robert,
I've done a little more poking. Article freetext entries are populated in
the database as expected, but the Ticket freetext entries are not. I want
them to appear in the AgentZoomStatus.dtl, but as far as I can tell it
checks to see whether or not there is an entry for each before displ
On Thursday, April 01, 2004 11:03 PM
Paul <[EMAIL PROTECTED]> wrote:
> It just me or are free text entries for articles and tickets beyond 1
> and 2 not working? Using 1.2.2. We rely on this feature for tickets
> and it's just not displaying.
You'll have to manually tweak the .dtl files to get all
It just me or are free text entries for articles and tickets beyond 1 and 2
not working? Using 1.2.2. We rely on this feature for tickets and it's just
not displaying.
Paul
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Found it
--Brian
On Thu, 2004-04-01 at 13:13, Brian Muha wrote:
> Is there away to turn off the email that customers get about
> state changes
>
> re new owner ...
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: htt
On Thursday, April 01, 2004 5:44 PM
Christoph Kaulich <[EMAIL PROTECTED]> wrote:
> is there any sense that answered tickts are not unlocked? If the '
> 'ticket_answered' filed in the ticket table is 1, the
> 'UnlockTickets.pl --timeout' does not get it. This confuses some of
> our agents.
This is
Is there away to turn off the email that customers get about
state changes
re new owner ...
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I updated CustomerMessageNew.dtl to 1.10, commented out one of the options,
updated CustomerMessage.pm to 1.27. Still no luck. Config.pm still has
hard-coded options:
-
$Self->{"TicketFreeKey1"} = {
'Focus Area' => 'Focus Area',
};
$Self->{"TicketFreeText1"} = {
On Monday, March 29, 2004 4:44 PM
Covert, Jake <[EMAIL PROTECTED]> wrote:
> Didn't quite fix it. Here is the portion of my
Have a look in
Kernel/Output/HTML/Standard/CustomerMessageNew.dtl. You'll find some
commented lines there, that, when uncommented, perform exactly what you
want.
Please note
On Thursday, April 01, 2004 4:01 PM
Teodor Georgiev <[EMAIL PROTECTED]> wrote:
> And it would be a great idea if "freetext fields" could be filled
> when customer generates new ticket. This way one can collect all the
> needed information from the customer in a structured way.
This is already pos
On Thursday, April 01, 2004 2:38 PM
[EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Apr 1 11:19:15 maild OTRS-CGI-10[16680]:
> [Error][Kernel::System::CustomerUser::
> LDAP::CustomerSearch][Line:136]: No such object
It seems, LDAP doesn't find a thing.
> BaseDN => 'ou=groupe',
Are you sure thi
I hate to be annoying, but I have another question.
In the old (1.1.2) search utility, there were two pre-defined searches:
Show all open tickets and Show all closed tickets.
Now I can certainly recreate these searches myself, but these saved
templates are individualized. (If I create/save a nic
Hi all,
is there any sense that answered tickts are not unlocked? If the '
'ticket_answered' filed in the ticket table is 1, the 'UnlockTickets.pl
--timeout' does not get it. This confuses some of our agents.
Thanks
Christoph
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Feature request:
Once a ticket is linked, how do you unlink them? Of course, you could
probably clear out the ticket number in the Link page, and hit update, but I
think if there was an 'Unlink' button or link next to each of the 7 possible
link fields.
See attached image for my idea of how it m
Nice theme!! How does the kill button work though? What does it do?
Thanks,
Giordano
-Messaggio originale-
Da: Carlos Canau [mailto:[EMAIL PROTECTED]
Inviato: giovedì 1 aprile 2004 12.59
A: [EMAIL PROTECTED]
Oggetto: Re: My Theme for 1.2.2 [was: Re: [otrs] Theme: RT looks]
Op !!
Hey,
I probably need to explain my problem a bit more detailed, since the DNS
Resolution of my server is working e.g. if a send a ping to gmx.de
everything works fine.
I am actually using Mercury as an Smtp Client (relay version). We are
sending emails from our local network to our local server w
Hello, list
We just aplied OTRS for our customer service, and are quite content
with it. Now, if we could rule out some final problems before easter,
everyone would be happy :)
We have several customers organizations, each with several users. For
each customer organization, we have one single Cus
And it would be a great idea if "freetext fields" could be filled when
customer generates new ticket. This way one can collect all the needed
information from the customer in a structured way.
On Wednesday 31 March 2004 21:34, Covert, Jake wrote:
> http://doc.otrs.org/1.2/en/html/configfile-
Hello,
I try to use an existing ldap tree (exchange directory), but the field stay
empty, and I have the following error in the syslog file:
Apr 1 11:19:15 maild OTRS-CGI-10[16680]: [Error][Kernel::System::CustomerUser::
LDAP::CustomerSearch][Line:136]: No such object
I add the following line i
Op !!
A file was missing in the tarball, AgentMerge.pm :-((. I've upload a
fresh version. Sorry.
http://home.kqnet.pt/ccanau/1.2.2/
Best regards,
Hi all,
>
> I've "ported" and enhanced my theme to the new otrs 1.2.2.
>
> If anyone is interested, here's a page with a screenshot, some r
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