Hi all,
I am still looking for a way to solve following questions. Any suggestions?
1. Is it possible to have a notification like this:
Send me a notification if a customer sends a follow up to any ticket in "My
Queues" (even if I'm not the owner of the ticket).
I've grabbed otrs-1.2.3-01.tar.gz, dumped it into /opt, and am trying to
get it running. My problem right now is with PerlHandler in
/etc/httpd/conf/httpd.conf. PerlHandler, PerlSendHeader, and
PerlSetupEnv give errors when I try to restart apache. The error is:
Starting httpd: Syntax error on l
We use RH8 too.
Today we upgradet to 1.2.3 (but problem existed before).
Thorsten
-Original Message-
From: [EMAIL PROTECTED] on behalf of Lars Monsees
Sent: Thu 5/6/2004 12:08 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] RE: Forwarding Error
So what´s the diffe
So what´s the differences between our systems and demo.otrs.org?
We´re running otrs 1.2.3 (but problem already existed in 1.1.3) on a redhat 8 box.
MySQL 3.23.58.
otrs installed via rpm
Lars
> Hi Lars,
>
> this is what we experienced here too. But I didn't make the test up
> till now so I di
Hi Lars,
this is what we experienced here too. But I didn't make the test up till now so I
didn't mention my assumtption.
A possible workaround is to create an answer to the ticket and not forwarding it. But
this is not really a good one.
Best regards
Thorsten
-Original Message-
From
Hi Thorsten,
I´ve got the same problem. I just discovered that I can forward articles as long as
the text is "test". When I forward a "real" article with a lot more text I get the
error.
Therefore I created a test ticket and testet the forwarding with different text
lengths. The text itself wa
> thanks you
>
> already add the attribute, but now i wish see the attribute in the
> result of the a serch how i can to do this, by this i need the
> documentation of the lenguage
>
Please tell a little bit more. What did you exactly do to this point?
Which language do you mean?
> Thanks
Hi,
when forwarding messages I get this error message at the GUI:
-
-ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed May 5 12:09:17 2004
-
-Message: Need ArticleType or ArticleTypeID!
-
-Traceback (11189):
- Module: Kernel::System
