Am Fr, den 07.05.2004 schrieb Robert Kehl um 16:52:
Hi,
> > For example, I had an open ticket where I send the customer a reply
> > yesterday at 15 o'clock, which changed the status of the ticket from
> > open to "pending auto close+". An hour later, the customer send a
> > reply.
> >
> > 9:35 ho
It's always the little things. The NIS master where our mail server is
located had a full root disk. Would not accept any more incoming mail from
our request system.
Duh!...
:-)
Martin Edenhofer wrote:
> Hi Jake,
>
> this means the debug of the Net::SMTP module:
>
> [Kernel/System/Email/SMTP
On Tuesday, May 04, 2004 8:36 PM
phil <[EMAIL PROTECTED]> wrote:
> hi, otrs 1.2.3 on openbsd with mysql 4
>
> My otrs for perfectly in web mode, but when i try to add mails whith
> PostMaster.pl i get some errors. i don't known what i doing wrong, if
> you have an idea ...
>
> When i use the orig
> On Wednesday, May 05, 2004 10:50 AM
> Lars Monsees <[EMAIL PROTECTED]> wrote:
>> when I try to forward an external-eMail from a customer as
>> email-internal I get the following error:
>>
>> Message: Need ArticleType or ArticleTypeID!
>
> Which entries does article_type contain? It should be t
On Tuesday, May 04, 2004 10:22 PM
Andrew Ferris <[EMAIL PROTECTED]> wrote:
> Is there a way in
> OTRS to have a more complex Admins queue structure map back to a
> simpler Customer one so that the Customers can still keep track of
> their tickets, but can only create tickets to the main Customer
>
On Wednesday, May 05, 2004 6:24 AM
Daniel Seifert <[EMAIL PROTECTED]> wrote:
> For example, I had an open ticket where I send the customer a reply
> yesterday at 15 o'clock, which changed the status of the ticket from
> open to "pending auto close+". An hour later, the customer send a
> reply.
>
>
On Wednesday, May 05, 2004 10:50 AM
Lars Monsees <[EMAIL PROTECTED]> wrote:
> when I try to forward an external-eMail from a customer as
> email-internal I get the following error:
>
> Message: Need ArticleType or ArticleTypeID!
Which entries does article_type contain? It should be this:
1 emai
Thanks for the reply. I didn't understand the difference between a
referal and a reference. I'm getting a search result 0x05, and 3 search
result references (0x13). 0 I'm working on modifying LDAP.pm to follow
the references and re-bind using the same searchuser.
-Mark
Robert Kehl wrote:
On
Thanks. :-)
Martin Edenhofer wrote:
> Hi Jake,
>
> this means the debug of the Net::SMTP module:
>
> [Kernel/System/Email/SMTP.pm]
> $Self->{SMTPDebug} = 0; # shown on STDERR [...]
>
> -Martin
>
> On Fri, May 07, 2004 at 10:03:47AM -0400, Covert, Jake wrote:
>> I recently started getting
Hi Jake,
this means the debug of the Net::SMTP module:
[Kernel/System/Email/SMTP.pm]
$Self->{SMTPDebug} = 0; # shown on STDERR
[...]
-Martin
On Fri, May 07, 2004 at 10:03:47AM -0400, Covert, Jake wrote:
> I recently started getting an error when trying to send outgoing messages.
> My quest
grep -i Generator Kernel/Config.pm
# (Notifications, TicketViewAccelerator, TicketNumberGenerator,
$Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::AutoIncrement';
you have some options available in Kernel/System/Ticket/Number/
You can also look to the online documentat
> My tickets are being created with ID's like:
>
> 200405061025
>
> which I don't like. Is this a configuration option I set before I
> knew better and now cannot find?
>
> How can I change the ID's being generated?
>
check Defaults.pm for
# TicketNumberGenerator
> I recently started getting an error when trying to send outgoing
> messages. My question is this: How do I enabel debug mode?
>
Ooops. Seems as if I forgot something =)
I found that snippet in Kernel/Config/Defaults.pm
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> I recently started getting an error when trying to send outgoing
> messages. My question is this: How do I enabel debug mode?
>
$Self->{Debug} = 1;
in sub new()
(snip)
Lars
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My tickets are being created with ID's like:
200405061025
which I don't like. Is this a configuration option I set before I knew
better and now cannot find?
How can I change the ID's being generated?
Thanks,
Matt
--
Evectors Software
Email:[EMAIL PROTECTED] Web:http://www.evectors.com
I recently started getting an error when trying to send outgoing messages.
My question is this: How do I enabel debug mode?
Error: Can't use from: [EMAIL PROTECTED] Enable debug for more info!
Comment:Please contact the admin.
Bug Report:
Traceback: ERROR: OTRS-CGI-13 Perl: 5.6
On Wednesday, May 05, 2004 12:43 PM
Duarte Cordeiro <[EMAIL PROTECTED]> wrote:
> Sometimes we want to get more information from our users. We hit
> reply, and they receive a email with:
> Assunto: [TN#: 10535] Re: ...
>
> This is fine, but later, the user replies to this ticket, and a new
> on
On Wednesday, May 05, 2004 3:21 PM
Nic Laschinger <[EMAIL PROTECTED]> wrote:
>> I can't seem to get auto-replies to work. It says in the
>> documentation that you should configure the reply and configure it
>> in the Queue, I have set the RAW (default) queue to notify customers
>> on state change b
On Wednesday, May 05, 2004 3:57 PM
Mats Sjöberg <[EMAIL PROTECTED]> wrote:
> What is the maximum allowed value for this parameter?
Depends on your Perl. Huge. Doesn't matter. A 10-year-old ticket was
created roughly just about 5256000 minutes ago.
> Is it possible to use other intervals than minu
On Wednesday, May 05, 2004 6:59 PM
Ryan Thompson <[EMAIL PROTECTED]> wrote:
> I need to track all outgoing mail from OTRS on a monthly basis for my
> manager's reports. Do anyone else do this or know how I might
> accomplish this? I don't have control of our outbound smtp server,
> so I can't tra
On Wednesday, May 05, 2004 11:31 PM
Mark Menke <[EMAIL PROTECTED]> wrote:
> I'm trying to run OTRS using active directory, and everything works
> when I point to to a lower level domain controller (expect I can't
> authenticate people in the other locations). When I point to a higher
> level domai
Dear List,
I've some generel question about the integration of
Monitoring-Systems into OTRS.
We are using a network-based host- and service-monitoring
tool that sends different notifications via email (or
anything else that can be written into a shell-skript).
As every incoming email generates a
On Thursday, May 06, 2004 8:01 AM
Ivica Mustapic <[EMAIL PROTECTED]> wrote:
> 1. Is it possible to have a notification like this:
> Send me a notification if a customer sends a follow up to any ticket
> in "My Queues" (even if I'm not the owner of the ticket).
Not without coding, sorry. You'd have
(snip)
>
> Cool. I think it would make sense to change the terminology on the
> preferences screen to match what is in the agent view.
>
Ack.
>> Whatever you select in your agents preferences under 'custom queues'
>> is used to select unlocked tickets from and to show these in your
>> persona
On Thursday, May 06, 2004 7:42 PM
David Hansen Jr. <[EMAIL PROTECTED]> wrote:
> I've grabbed otrs-1.2.3-01.tar.gz, dumped it into /opt, and am trying
> to get it running. My problem right now is with PerlHandler in
> /etc/httpd/conf/httpd.conf. PerlHandler, PerlSendHeader, and
> PerlSetupEnv give
On Friday, May 07, 2004 12:29 PM
Matt Mower <[EMAIL PROTECTED]> wrote:
> What is the state of play re: maintenance of OTRS? Are there lots of
> folks at work on the code & documentation?
There could be more folks at least on the documentation, and we're
always eager to integrate needful things. F
On Friday, May 07, 2004 10:42 AM
Lars Monsees <[EMAIL PROTECTED]> wrote:
My first question is about locking & the agent personal queue.
I've searched the manual and cannot find reference to either of
>>
>> @Robert: Maybe this should be documented in the manual/FAQ?
>> I had the same pro
On Friday, May 07, 2004 12:39 PM
[EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Is there a way of deleting a single entry from a ticket and leaving
> the rest of the thread intact?
No, there isn't. We always keep a complete history of everything that
has happened to a ticket.
Regards,
Robert Keh
On Friday, May 07, 2004 11:51 AM
Matt Mower <[EMAIL PROTECTED]> wrote:
> However in doing so I noticed that there seems to be a lot of hard
> coded HTML style information in the sources. Are there plans to
> switch to CSS instead?
We've begun switching to CSS, but you're right, the code needed
re
Is there a way of deleting a single entry from a ticket and leaving the rest of
the thread intact?
A customer has just opened a ticket on my system and I have several staff users
set up to be notified of this. My problem is that one of the staff users was
on holiday so his "Out of Office" message
Hi Lars,
Lars Monsees wrote:
The personal queue is used to show tickets that are not locked
> and in one of the queues you declared as your "personal queues".
> So, this is just a compilation of tickets you might be interested
> in.
>
I don't understand what you mean when you say "declared as one
> Hi Lars,
>
> Lars Monsees wrote:
>
>> The personal queue is used to show tickets that are not locked
> > and in one of the queues you declared as your "personal queues".
> > So, this is just a compilation of tickets you might be interested
> > in.
> >
>
> I don't understand what you mean
Matt Mower wrote:
Please, PLEASE, can someone tell me how to stop OTRS using flashing text
for queues with items?
Before it induced some kind of fit I grepped the sources and removed the
offending tags.
However in doing so I noticed that there seems to be a lot of hard coded
HTML style infor
Hi Lars,
Lars Monsees wrote:
The personal queue is used to show tickets that are not locked
> and in one of the queues you declared as your "personal queues".
> So, this is just a compilation of tickets you might be interested
> in.
>
I don't understand what you mean when you say "declared as one
Hi,
Please, PLEASE, can someone tell me how to stop OTRS using flashing text
for queues with items?
Thanks,
Matt
--
Evectors Software
Email:[EMAIL PROTECTED] Web:http://www.evectors.com
Tel:+44-(0)7977-076-709 Blog:http://matt.blogs.it/
___
OTRS ma
(snip)
>>
>> My first question is about locking & the agent personal queue. I've
>> searched the manual and cannot find reference to either of these.
>>
@Robert: Maybe this should be documented in the manual/FAQ?
I had the same problems understanding this feature at the beginning.
>> If I
> Hi folks,
>
Hi Matt
> Quick intro: I am Matt Mower, from Evectors software. We're based in
> London and Italy and develop Knowledge Management software for
> collaboration, innovation and goal management.
>
> We're just starting to evaluate OTRS (installed on Linux/MySQL) for
> managing i
Hi folks,
Quick intro: I am Matt Mower, from Evectors software. We're based in
London and Italy and develop Knowledge Management software for
collaboration, innovation and goal management.
We're just starting to evaluate OTRS (installed on Linux/MySQL) for
managing incoming email support & sa
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