[otrs] Data $ are empty

2004-06-01 Thread Scott Moore
Hello, As per a previous e-mail ("Locked Ticket View") you suggested I edit the DTL info for the AgentMailboxTicket.dtl file to get the Agent Mailbox default view to look like the default QueueView. So far, things look good except for one problem-- The strings, $Data{"TicketAnswer"} and $D

Re: [otrs] File '/tmp/data_session.txt' ???

2004-06-01 Thread Robert Kehl
On Tuesday, June 01, 2004 2:39 PM [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > can the path to the file be configured ? i dont want it in /tmp but a > 'grep -R data_session.txt *' told me it is hardcoded in IPC.pm, do i > get problems when changing that line ? Hm, I couldn't reproduce that. Abo

Re: [otrs] Owner view...

2004-06-01 Thread Robert Kehl
On Tuesday, June 01, 2004 4:57 PM Brandon Friedman <[EMAIL PROTECTED]> wrote: > Good day > > Been testing OTRS for a couple of weeks. > > How do I get the Owner field to show on the ticket (without having to > zoom) either in the queue or locked ticket queue? It's there, but commented: Create a n

[otrs] Owner view...

2004-06-01 Thread Brandon Friedman
Good day Been testing OTRS for a couple of weeks. How do I get the Owner field to show on the ticket (without having to zoom) either in the queue or locked ticket queue? Regards Brandon Friedman E-mail: [EMAIL PROTECTED] ADT Security (Pty) Ltd 9 Charles Crescent Eastgate Ext 4 PO Box 782224, Sa

[otrs] Remedy -> OTRS

2004-06-01 Thread Michael Arndt
Hello *, has someone on the list successfully completed a remedy --> OTRS migration ? If someone has positive experience, feedback would be kind. In case info or part of it is confidential, this will be respected. If yes: Roundabout size of the remedy installation would be helpful, ( just order

[otrs] File '/tmp/data_session.txt' ???

2004-06-01 Thread Dennis . Buehring
Hi, can the path to the file be configured ? i dont want it in /tmp but a 'grep -R data_session.txt *' told me it is hardcoded in IPC.pm, do i get problems when changing that line ? mfg Dennis ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] Access control on tickets - not queues.

2004-06-01 Thread Per Buer
On Tue, 2004-06-01 at 09:33, Robert Kehl wrote: > On Tuesday, June 01, 2004 9:09 AM > Per Buer <[EMAIL PROTECTED]> wrote: > > > When I move this ticket into my personal Queue (Todo::perbu) the > > customer looses sight of the ticket. I believe I have not done > > anything (yet) to achieve this beha

Re: [otrs] Multiple customer IDs - one customer

2004-06-01 Thread Robert Kehl
On Friday, May 28, 2004 7:07 AM Tyler Hepworth <[EMAIL PROTECTED]> wrote: > Is it possible for a single customer to have multiple customer IDs? > I have a group of people that need to see all the tickets from queue > A, (I know I can do this by giving all of those tickets the same > customer id), b

Re: [otrs] Access control on tickets - not queues.

2004-06-01 Thread Robert Kehl
On Tuesday, June 01, 2004 9:09 AM Per Buer <[EMAIL PROTECTED]> wrote: > On Fri, 2004-05-28 at 12:59, Robert Kehl wrote: >> On Tuesday, May 25, 2004 8:49 PM >> Per Andreas Buer <[EMAIL PROTECTED]> wrote: >>> Is it possible to give the customer access to all the tickets which >>> are assigned to hers

Re: [otrs] Access control on tickets - not queues.

2004-06-01 Thread Per Buer
On Fri, 2004-05-28 at 12:59, Robert Kehl wrote: > On Tuesday, May 25, 2004 8:49 PM > Per Andreas Buer <[EMAIL PROTECTED]> wrote: > > Is it possible to give the customer access to all the tickets which > > are assigned to hers/his customer id? > > This is the default behaviour. Are you sure? :)