Hello,
As per a previous e-mail ("Locked Ticket View") you suggested I edit the DTL
info for the AgentMailboxTicket.dtl file to get the Agent Mailbox default
view to look like the default QueueView.
So far, things look good except for one problem--
The strings, $Data{"TicketAnswer"} and $D
On Tuesday, June 01, 2004 2:39 PM
[EMAIL PROTECTED] <[EMAIL PROTECTED]>
wrote:
> can the path to the file be configured ? i dont want it in /tmp but a
> 'grep -R data_session.txt *' told me it is hardcoded in IPC.pm, do i
> get problems when changing that line ?
Hm, I couldn't reproduce that. Abo
On Tuesday, June 01, 2004 4:57 PM
Brandon Friedman <[EMAIL PROTECTED]> wrote:
> Good day
>
> Been testing OTRS for a couple of weeks.
>
> How do I get the Owner field to show on the ticket (without having to
> zoom) either in the queue or locked ticket queue?
It's there, but commented:
Create a n
Good day
Been testing OTRS for a couple of weeks.
How do I get the Owner field to show on the ticket (without having to zoom)
either in the queue or locked ticket queue?
Regards
Brandon Friedman
E-mail: [EMAIL PROTECTED]
ADT Security (Pty) Ltd
9 Charles Crescent
Eastgate Ext 4
PO Box 782224, Sa
Hello *,
has someone on the list successfully completed
a remedy --> OTRS migration ?
If someone has positive experience, feedback would be kind.
In case info or part of it is confidential, this will be respected.
If yes:
Roundabout size of the remedy installation would be helpful,
( just order
Hi,
can the path to the file be configured ? i dont want it in /tmp but a
'grep -R data_session.txt *' told me it is hardcoded in IPC.pm, do i get
problems when changing that line ?
mfg
Dennis
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On Tue, 2004-06-01 at 09:33, Robert Kehl wrote:
> On Tuesday, June 01, 2004 9:09 AM
> Per Buer <[EMAIL PROTECTED]> wrote:
>
> > When I move this ticket into my personal Queue (Todo::perbu) the
> > customer looses sight of the ticket. I believe I have not done
> > anything (yet) to achieve this beha
On Friday, May 28, 2004 7:07 AM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> Is it possible for a single customer to have multiple customer IDs?
> I have a group of people that need to see all the tickets from queue
> A, (I know I can do this by giving all of those tickets the same
> customer id), b
On Tuesday, June 01, 2004 9:09 AM
Per Buer <[EMAIL PROTECTED]> wrote:
> On Fri, 2004-05-28 at 12:59, Robert Kehl wrote:
>> On Tuesday, May 25, 2004 8:49 PM
>> Per Andreas Buer <[EMAIL PROTECTED]> wrote:
>>> Is it possible to give the customer access to all the tickets which
>>> are assigned to hers
On Fri, 2004-05-28 at 12:59, Robert Kehl wrote:
> On Tuesday, May 25, 2004 8:49 PM
> Per Andreas Buer <[EMAIL PROTECTED]> wrote:
> > Is it possible to give the customer access to all the tickets which
> > are assigned to hers/his customer id?
>
> This is the default behaviour.
Are you sure? :)
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