On Friday, June 04, 2004 2:20 AM
Jesse <[EMAIL PROTECTED]> wrote:
> I'm curious if anyone has implemented a knowledgebase into OTRS.
OTRS does provide a FAQ section. It gets visible when you populate the
'faq' group. The public interface is located at
http://localhost/otrs/faq.pl
> To conclude an
On Friday, June 04, 2004 1:35 AM
Leonardo Amezquita <[EMAIL PROTECTED]> wrote:
> I have a problem when i closed a ticket.
> The problem is that the time follow runing after of closed the ticket.
> what have that make for that its no hapend
Same old story: Time is not to stop.
I guess what you wan
Hi List
I have a problem when i closed a ticket.
The problem is that the time follow runing after of closed the ticket.
what have that make for that its no hapend
Leonardo Amezquita
Tecnico de Operaciones
Ubiquando Ltda
___
OTRS mailing list: otrs -
I'm curious if anyone has implemented a knowledgebase into OTRS. I work for
a non profit organization and have been researching the different open source trouble
ticket software and am stuck between OTRS and HelpDesk OneZero
(http://helpdesk.oneorzero.com/). On the other hand I enjoy the
support/do
On Thursday, June 03, 2004 10:17 PM
Juan Gonzalez <[EMAIL PROTECTED]> wrote:
> 1) Is there a way to close a ticket without putting notes in it? We
> use another system for our order management, and any notes are
> usually put in there. It's hard getting my customer care team to do
> any extra ste
Hi,
We're finally moving from our current email system over to OTRS for
customer care emails.
I have 2 questions and a gift for the group.
1) Is there a way to close a ticket without putting notes in it? We use
another system for our order management, and any notes are usually put
in there. I
On Wednesday, June 02, 2004 11:23 PM
unbekennt X <[EMAIL PROTECTED]> wrote:
>> Are multiple files displayed to let you choose from? What are the
>> names of the links you click on, and the corresponding contents of
>> the links?
>
> Yes.
> file-1 which contains the text "<> Your files are
> attach
On Thursday, June 03, 2004 12:06 PM
Lohmeijer, Martijn <[EMAIL PROTECTED]> wrote:
> When I'm in de FAQ area (OTRS 1.2.3.) and click on the FAQState link I
> get an error stating that FAQStateForm.dtl does not exist. Assuming it
> was incorrectly deleted I wanted to get the file from the CVS but I
>
On Thursday, June 03, 2004 11:19 AM
Stig Graasbøl Rasmussen <[EMAIL PROTECTED]> wrote:
>>> What does happen if the customer does not authenticate?
>>
>> If the customer does not authenticate (leaves the userid and
>> password boxes blank) and hits the login button, then the login
>> screen remains
On Thursday, June 03, 2004 11:27 AM
Stig Graasbøl Rasmussen <[EMAIL PROTECTED]> wrote:
>> sorry I wasn't quite clear, by adding a comment I mean adding a
>> customer (webrequest) to the ticket thread. I.e Zooming to the
>> ticket and filling in text in the textbox and pressing the submit
>> button
On Thursday, June 03, 2004 11:37 AM
Stig Graasbøl Rasmussen <[EMAIL PROTECTED]> wrote:
>>> I guess the tickets bear a wrong CustomerID. Check that. Work on
>>> the 'Map' in $Self->{CustomerUser}.
>>
>> Sounds reasonable anough but the CustomerID (for the customer user
>> and the tickets in question
On Thursday, June 03, 2004 11:19 AM
Dieter Schicker <[EMAIL PROTECTED]> wrote:
> when I open the phone view the owner field is empty. I couldn't find
> an answer in the archives. Does anybody know how to solve this
> problem?
Choose a queue and the owner field will be filled with the appropriate
a
Hi ,
i'm not sure, but i think it has something to do with a Single
SignOn-Solution we are working with to integrate OTRS with Typo3.
So it was no problem with the original file, we just needed some info on
the generated sessions...
mfg
Dennis
Title: Bericht
Hello,
When I'm in de FAQ
area (OTRS 1.2.3.) and click on the FAQState link I get an error stating that
FAQStateForm.dtl does not exist. Assuming it was incorrectly deleted I wanted to
get the file from the CVS but I can't seem to find it in http://cvs.otrs.org/viewcvs.cgi/ot
Title: Message
> I
guess the tickets bear a wrong CustomerID. Check that. Work on the 'Map' in
$Self->{CustomerUser}.
Sounds reasonable
anough but the CustomerID (for the customer user and the
tickets in question) seems to be alright (I see the tickets in the Ticket
Overview screen allrigh
Title: Message
> Sorry, but what
exactly do you mean by 'comment'?
sorry I wasn't quite clear,
by adding a comment I mean adding a customer (webrequest) to the ticket thread.
I.e Zooming to the ticket and filling in text in the textbox and pressing the
submit button (customer view: Ticket Zo
Hi,
when I open the phone view the owner field is empty. I couldn't find an
answer in the archives. Does anybody know how to solve this problem?
Thanks in advance
Didi
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.
On Thursday, June 03, 2004 9:51 AM
[EMAIL PROTECTED] <[EMAIL PROTECTED]>
wrote:
> Sorry for that, one of my colleagues made a change to
> /Kernel/System/AuthSession/IPC.pm and did not comment it.. shame on
> him :(
May I kindly ask which nature this patch was? Why was it applied, did
you have any
Title: Message
>What does happen if
the customer does not authenticate?
If the customer does
not authenticate (leaves the userid and password boxes blank) and hits the login
button, then the login screen remains and the massage 'Login
failed! Your username or password was entered incorrectl
On Thursday, June 03, 2004 8:15 AM
Jesse <[EMAIL PROTECTED]> wrote:
> What is the recommended method for backing up all of OTRS
Have a look in 'scripts', you'll find some backup/restore scripts there.
You may well use your usual backup methods, too.
> as well as apache
When it comes to Apache, t
Sorry for that, one of my colleagues made a change to
/Kernel/System/AuthSession/IPC.pm and did not comment it.. shame on him :(
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http
21 matches
Mail list logo
