Brilliant - works like clockwork. Thanks!
At 04:33 PM 8/11/2004, you wrote:
>dave -
>you can follow the instructions here:
>http://lists.otrs.org/pipermail/otrs/2004-January/003570.html
>
>
>
>-Original Message-
>From: Dave Owen [mailto:[EMAIL PROTECTED]
>Sent: Wednesday, 11 August 2004 2:
On 8/10/04 9:49 AM, "Marc Schlaile" wrote:
> the second question I have is about the auto responses. in fact I would like
> to send an email to the customer once his ticket has been closed. how can I
> do that?
Afaik, the only way to do this is to reply to the customer and set Closed as
the next
On 8/10/04 9:33 PM, "Adam Lee" wrote:
> dave -
> you can follow the instructions here:
> http://lists.otrs.org/pipermail/otrs/2004-January/003570.html
>
I always just leave them (maybe we don't get as much spam as you do), for us
they don't take up much space.
--
Wes Plate
Automatic Duck, In
dave -
you can follow the instructions here:
http://lists.otrs.org/pipermail/otrs/2004-January/003570.html
-Original Message-
From: Dave Owen [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 11 August 2004 2:25 PM
To: [EMAIL PROTECTED]
Subject: [otrs] Deleting Tickets
I must be missing somet
I must be missing something here - how do I completely delete a ticket from the
database? For example, spam - I don't want to close them, I want to remove them
completely so they aren't taking up room in the database.
TIA, Dave
___
OTRS mailing list: o
is there a way to configure the stats section to itemise the basics stats per queue?
also i havent been able to setup/configure the graphing correctly. where can i find
resources to read about this?
___
OTRS mailing list: otrs - Webpage: http://otrs.or
hello there,
I'm new to this list - apologies if these questions have already been
covered.
it seems that OTRS decides to send no auto reply on certain addresses. the
logged action looks like this:
"
OTRS-PM3-80
Sent no 'auto reply' for Ticket [1234567890] (joe dough
<[EMAIL PROTECTED]>) because
because all emails going to that address are placed in the OTRS queue.
you should change the agents address to a private address.
for example if all emails to [EMAIL PROTECTED] are going to the
OTRS queue, but all emails to [EMAIL PROTECTED] are not going to the
queue, you should set [EMAIL PROTEC
That's correct but the
thing is that we get these emails sent to Outlook, which is correct but we get
a customer copy sent to the OTRS agent account too.
Why is OTRS sending a
Customer Notification to the 'OTRS System'?:
SendAgentNotification Sent 'FollowUp' notification to
'[EMAI
Matt Maciag wrote:
>Has anyone had any good luck setting up OTRS on Apple OS X? I'm
>running into some minor difficulties and would like to exchange emails
>with someone who has set this up. Thanks.
We run it on a FreeBSD box now, but were running OTRS on 10.1 and 10.2
in the past without any p
in preferences you can change turn those notifications off
N.
Tuesday, August 10, 2004, 2:00:30 PM, you wrote:
VRP> Hi folks. Thank-you all for your help so far. Our pilot of OTRS is going
VRP> very well. One bug left.
VRP> We keep getting emails in OTRS like this:
VRP> From: OTRS Sys
Hi folks. Thank-you all for your help so far. Our pilot of OTRS is going
very well. One bug left.
We keep getting emails in OTRS like this:
From: OTRS System <[EMAIL PROTECTED]>
To: OTRS System <[EMAIL PROTECTED]>
Subject: [Ticket#: 200408091201] New State 'open'!
Created: 08/1
12 matches
Mail list logo
