Thank you for your
detailed infos.
D. Franke
--- Abteilung / Department Techn EDV /
Technical EDP Tel.: (+49) (0)
2372-54-382 --- SUNDWIG GmbH - Member of the ANDRITZ Group
Stephanopeler Strasse 22, 58675 Heme
Hi Carl,
On Wednesday 27 October 2004 04:05, Carl Davis wrote:
> I have searched through the archives and cannot find anything
> specific to this. I have setup DateChecksum but would like the
> ticket to read monthdayyearid instead of yearmonthdayid. Is this
> possible without being a seasoned p
Tyler:
Thanks so much - this is a great help. Is there a simple query that will
tell us how many tickets each person worked on in a given period?
I'm not even sure how you'd tell if a ticket had been worked on or not -
maybe by looking to see if a message has been added by a user? Maybe a
better
I have searched through the archives and cannot find anything specific
to this. I have setup DateChecksum but would like the ticket to read
monthdayyearid instead of yearmonthdayid. Is this possible without
being a seasoned programmer?
Thanks
--
Carl Davis <[EMAIL PROTECTED]>
_
On Tue, Oct 12, 2004 at 11:47:08AM +0200, Peter Gervai wrote:
> Would probably help to know what did they like better in cerberus and
> what not. I checked last week the interface (samples) of the CRM Google
> uses (http://www.neotonic.com/trakken/) [...]
quote from http://www.neotonic.com/
Robert L Mathews schrieb:
(The same goes for bug 518: OTRS is almost unusable with PostgreSQL as
the backend with a large number of tickets, so I submitted a patch that
fixes the schema to speed up OTRS dramatically and make OTRS work
properly. But the patch appears to be languishing and is in d
Hey guys, OTRS looks like a great piece of software
and perfect for what I need setup at my job. I've
followed the instructions for installing, my webserver
is setup and all needed perl modules are installed.
However, when I go to run the installer.pl (or even
index.pl) I get this error: no con
[EMAIL PROTECTED] schrieb:
take a look at the archive of the german list [otrs-de] there are some
people just trying to collect the money to get this feature programmed
That might be true, but there already exists a feature in 1.3.x:
# PostmasterFollowUpSearchInReferences
# (If no tick
Joaquim Homrighausen schrieb:
Better handling of escalation/due times is required.
ACK, ACK, ACK!
More appealing visual interface in regards to fonts, use of the display
space
and colors; I know I can change certain things, but they're talking
about "out
of the box".
They're mainly windowsistic g
On Fri, Oct 08, 2004 at 08:44:11PM +0200, Robert Kehl wrote:
> Oskar Eyb schrieb:
> >>>On access to index.pl and installer.pl the following error message
> >>>appears in error_log:
> >>>
> >>>Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80.
> >>>[...]
>
> You haven't got IPC i
Is there a Config.pm
option that one can set in order to change the default of the "Answered"
question to "Yes"? Is there something else I might be missing? I've
searched through the lists.otrs.org and doc.otrs.org with no
success.
Thanks in
advance.
- Pete McDonnell
Manager, Techni
On Tue, 26 Oct 2004 15:37:30 +0200, Franke Dirk <[EMAIL PROTECTED]> wrote:
>
> Hello,
>
> i am planning to install otrs and i have a question about the features of
> otrs.
> Does otrs support a knowledge base functionality? I mean a database
> saved all problems and all solutions from every
Hi Dirk,
Franke Dirk wrote:
i am planning to install otrs and i have a question about the features
of otrs.
Does otrs support a knowledge base functionality? I mean a database
saved all problems and all solutions from every user?
OTRS has a faq database. It's similar with an knowledge base.
But th
Hello,
i am planning to
install otrs and i have a question about the features of
otrs.
Does otrs support a
knowledge base functionality? I mean a database
saved all problems
and all solutions from every user?
Thanks for
your reply
D. Franke
--- A
hmm. It's HA-apache running under SunCluster. I'm uncertain as to what
the HA probe would make of that :-) Probably initiate a cluster failover!
Tom.
Martin Edenhofer wrote:
Hi Tom,
you also can do an apache "reload". :)
-Martin
Tom Simpson wrote:
Ah,
That sounds like it.. I can't restart my
Hi Tom,
you also can do an apache "reload". :)
-Martin
Tom Simpson wrote:
Ah,
That sounds like it.. I can't restart my webserver until later tonight
(production system), but I'll let you know if that fixes it.
Thanks. Tom.
Martin Edenhofer wrote:
Hi Tom,
Tom Simpson wrote:
The trouble is, that i
Ah,
That sounds like it.. I can't restart my webserver until later tonight
(production system), but I'll let you know if that fixes it.
Thanks. Tom.
Martin Edenhofer wrote:
Hi Tom,
Tom Simpson wrote:
The trouble is, that is exactly what I am doing. I'm imagining the
scenario where a new custome
Hi Tom,
Tom Simpson wrote:
The trouble is, that is exactly what I am doing. I'm imagining the
scenario where a new customer phones the "helpline". So, I'm putting in
a new customer email address in the "From" field. It accepts this just
fine *ONLY* if the address is "@sun.com", ie. my local
Hi Andreas,
Kernel::System::Auth::Radius is using the cpan module "Authen::Radius".
So check if "Authen::Radius" is installed on your system:
shell> cd $OTRS_HOME
shell> perl -cw Kernel/System/CustomerAuth/Radius.pm
Kernel/System/CustomerAuth/Radius.pm syntax OK
shell>
This looks fine (-cw means sy
Hello
Frederik Seiffert's modification to the Random.pm module gave me the idea
of using base-62 as ticket numbers (chars 0-9, a-z, A-Z) - nice and short,
so your subject line is a little less cluttered.
For those who find it useful, please find the code attached below.
Regards
Henry Combrinck
The trouble is, that is exactly what I am doing. I'm imagining the
scenario where a new customer phones the "helpline". So, I'm putting in
a new customer email address in the "From" field. It accepts this just
fine *ONLY* if the address is "@sun.com", ie. my local domain.
Anything that is "
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