Re: [otrs] Error on create ticket via webinterface

My queue structure: Support with subqueues Phone-Support and Misc-Support. snom190 is a subqueue of Phone-Support. Sven On Tuesday 12 April 2005 17:15, Sven Fischer wrote: Hi, I solved my problem. In Config.pm you have to give the wanted queues like this:

[otrs] (no subject)

Guys Congrats on OTRS but I have 2 issues. 1. Let's say I create a new article in the FAQ on monday at 10.15 am. It'll say created Monday 10.15 am in the History. On Tuesday at 12 pm I make a change to it. Now both dates are set to that. Every time I make another change to the same

Re: [otrs] Only e-mail tickets from valid customers

Hello, As far as I know, it's a feature that will be present on v2.0. In doc/TODO: [...] - prevent unauthorized person submit ticket via email via PostMaster*.pl [...] Bye! On 9 Apr 2005 at 4:49, Roberto Giana wrote: Hi I'm using OTRS 1.3.2. Is there a way to

[otrs] locked ticked

hi for all otrs team ! i have a problem of viewing locked ticked in the queueview ( except for the owner but for the other users of the same view). when i tried to make $Self-{ViewableLocks} = ['unlock', 'lock', 'tmp-lock']; it can be seen it the queueviuew but it disapear from the locked

Rép. : [otrs] Installation problem

My problem is that otrs tells me that DBD::mysql is not install and if i try ton install it with CPAN : install DBD::mysql Perl CPAN tells me that DBD::mysql is already install What can i do ? Please help me ! regards vsa [EMAIL PROTECTED] 12/04/2005 14:38:34 Hi I try to install otrs

Re: [otrs] CompanyTickets

Hi, In the customer.pl interface, what does the CompanyTickets option display? As far as I can see, this is identical to MyTickets, although I feel I'm missing something here. That´s a config option and if it activated, you can see all tickets from your company. with kind regards, Stefan Rother

Re: [otrs] CompanyTickets

User questions and discussions about OTRS. wrote: That´s a config option and if it activated, you can see all tickets from your company. How does it work out which tickets belong to the same company? Using customer groups, e-mail domain name, or some other method? Thanks Greg -- Greg Bolshaw

Re: [otrs] CompanyTickets

User questions and discussions about OTRS. wrote: That´s a config option and if it activated, you can see all tickets from your company. Thanks. What is the config option for this? I am having trouble finding it. -- Greg Bolshaw Flamble ~ 8 Royal Parade ~ London ~ W5 1ET Tel: +44 (0)20 8997 5000

Re: [otrs] Error on create ticket via webinterface

Sven Fischer wrote: Hi, during setting up OTRS (creating new queues etc.), suddenly the following occurs on creating a ticket from a CustomerUser: Fehler: Need TicketID! Kommentar: Traceback: ERROR: OTRS-CGI-10 Perl: 5.6.0 OS: linux Time: Tue Apr 12 15:41:54 2005 Message: Need TicketID!

RE: [otrs] CompanyTickets

The config option is multiuserids. If you look into http://doc.otrs.org/1.3/en/html/customer-user-backend.html#AEN771 it may help you out. Hth, Andrew Andrew Blackstone IT Specialist email: [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On

[otrs] $Self-{ShowCustomerSelection} NOT in Defaults.pm

Hello. In none of the files, including 'Defaults.pm', except in the documentation, I haven't found the following: # ShowCustomerSelection # (show customer selection in phone and change customer view # - disable this for ASP!) [0|1] $Self-{ShowCustomerSelection} = 1; I want to use the

Re: [otrs] LDAP auth and the URL

On Mon, 2005-04-11 at 17:44 +0200, Wiktor Wodecki wrote: On Saturday 09 April 2005 00:37, Hans du Plooy wrote: Now, I need some help with LDAP authentiaction. My SLES server is running a OpenLDAP directory and everything is in there. I would like my users to authenticate agains LDAP, so

Re: Rép. : [otrs] Installation problem

On Wed, 2005-04-13 at 15:00 +0200, Vincent SABOURDY wrote: My problem is that otrs tells me that DBD::mysql is not install and if i try ton install it with CPAN : install DBD::mysql Perl CPAN tells me that DBD::mysql is already install What can i do ? Please help me ! regards

[otrs-de] Anbindung an AD

Hi, wir möchten OTRS an unser AD anbinden, funktioniert auch soweit, allerdings kann sich jeder Benutzer anmelden und bekommt dann einen Benutzer in OTRS angelegt. Das wollen wir eigentlich nicht, sondern es sollen sich nur bestimmte Benutzer anmelden dürfen. Die Möglichkeit über GroupDN

Re: [otrs-de] Sortierung einstellen in AgentTicketView

Hallo, Ich habe ja nach Anleitung unser System so eingestellt, dass nun in der Queue alle Tickets aller Bearbeiter angezeigt werden. Dadruch funktioniert natürlich Meine Tickets nicht mehr. So weit, so gut. Unter Meine Tickets gab es aber die Möglichkeit, die Tickets zu sortieren (nach