[otrs] Populate form fields with CGI variables? (AgentTicketPhone)

Hi Everyone, First, congratulations to the OTRS team for producing such a fine software package. It is very impressive and well designed. Second, I'm new to OTRS so please forgive me if this has been asked before. I searched the mail archives and google and RTFM but I'm unable to find an a

Re: [otrs] queue view sorting

Christopher, Sweet. That's exactly what I was looking for. Thank you! -Jeff -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Kuhn Sent: Friday, October 07, 2005 1:34 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] q

[otrs] Showing Ticket Owner and State by Default

Hello: We are using OTRS as a frontline trouble ticketing system between a tech support department and outside customers.  The present method of hiding the tickets from the group when an individual has ownership or a lock is causing us some issues because of shift changes and other things

[otrs] Error Message in error.log

Hi! Hi! I have above mentioned error logs in my apache2 error.log with otrs 1.3.2 Can I do something against that? :Apache IO flush: (103) Software caused connection abort at -e line 0ERROR: OTRS-CGI-20 Perl: 5.8.5 OS: linux Time: Fri Oct 7 14:24:46 2005 with kind regards, Stefano

Re: [otrs] POP3 over SSL

Leonardo Pereira Guimarães wrote: > Hi, > > > How can I configure my OTRS to use POP3 over SSL? > > Thanks > > Leonardo Pereira Guimarães > Analista de Suporte e Operação > Administrador de Sistemas - SCSA > 55 21 4501 1846 > www.certisign.com.br

Re: [otrs] queue view sorting

Jeff Baughn wrote: > Is there any way to reverse the listing order in the Queue View, so that the > newest tickets are listing first, oldest last? I looked in the Defaults.pm > config file and couldn't find anything. > > Thanks. > ___ > OTRS mailing list

Re: [otrs] who can install me v. 2.0??

Mercator GmbH wrote: > WHO could install me version 2.0 or 2.1 or which is the newest one? > > I have version 1.3.2 running and want to upgrade, but since I need the > OTRS for work, I cannot allow to miss one single day, so I need some > professional help. I will pay. > > Please send your offer

Re: [otrs] Problem w package manager

Scott Sheridan wrote: > When I attempt to enter the admin package manager I get the following. > Error: Sorry, for this interface is mod_perl2 with Apache2::Reload > required. Other way [..] > > I am on redhat 7.3. The version of OTRS is 2.2 > > My ultimate goal is to install the calendar mod