is there a possibility to reopen (mistakenly) closed ticked using agent
frontend? or I have to send mail to OTRS with ticket number to reopen
it?
MU
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Is there a trick to setting up the POP retrieval email.
Vielen Dank,
Shawn Beasley
Support - IT
Cargo Future
Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
Tel. +49 6543 983 113
Fax +49 6543 983 119
Mobil: +49 151 12 12 8934
Email: [EMAIL PROTECTED]
Hi ,
Hope all had a great holiday!
Ok , I have about 1+ tickets in my queues , and was wondering if
there are a easier/better way to remove them? I'm using the Generic
Agent to close them , but it seems it can only close 200 tickets at a
time? Is there a way to increase this amount , or some
Try Generic Agent
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maciej Uhlig
Sent: Monday, January 09, 2006 1:14 AM
To: otrs@otrs.org
Subject: [otrs] reopen ticket using agent frontend?
is there a possibility to reopen (mistakenly) closed ticked using
what kind of version of otrs do you use?
Since 2.0.x, you do have the possibility to change the status by adding
a note. So you can reopen mistakenly closed tickets again
hth
Markus Nagel
Maciej Uhlig schrieb:
is there a possibility to reopen (mistakenly) closed ticked using agent
frontend? or
Anyone ?
Quoting Eric Veltman [EMAIL PROTECTED]:
Hello everyone,
When I saw the 1.3 manual, I noticed it contains a lot more information
than the 2.0 manual that can be viewed on doc.otrs.org.
Has the manual been split up for 2.0 and if so, where's the other part ?
And if not, does most of
Hello everyone,
When a ticket is acknowledged as a bug, the ticket is entered into
our SCM system ( AccuRev ) as a development task ( issue ).
It may take quite some time before a bug is actually fixed, so we plan
to make more status information from the SCM system available in the
customer
Hi all,
I don't know what I've changed but when I click on 'Zoom' on a ticket in
the queue I've got No Permission!
even if I try with [EMAIL PROTECTED] (admin user)
What's wrong?
Florent,
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thanks. it's 2.0.4. however adding a note doesn't change the status here.
the ticket remains still closed. is it a configuration issue?
MU
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of EDV Tekomedia
Sent: Monday, January 09, 2006 4:11 PM
To: User
And in /var/log/httpd/errors_log I've got:
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006
Message: Need module!
Traceback (32402):
Module: Kernel::System::Main::Require (v1.1) Line: 44
Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499
Module:
Sir,
Can you shoot me an email...Let me know what OS you are running,
the version of OTRS and are you familiar with installing modules from
CPAN? Thank you.
Thank you,
Michael W. Belz
Jr. Systems Administrator, Sky River Management
(702) 336-9418
AIM: SimbaSRM
-Original
Did you run otrs.ChekcModules script? Run that to see if you need to
update your perl modules.
Thank you,
Michael W. Belz
Jr. Systems Administrator, Sky River Management
(702) 336-9418
AIM: SimbaSRM
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Michael Belz a écrit :
Did you run otrs.ChekcModules script? Run that to see if you need to
update your perl modules.
Yes All is OK (see above).
All was working right but I don't know wky, from a couple a hours it's
don't work anymore :(
[EMAIL PROTECTED] bin]$ ./otrs.checkModules
Hello,
a time ago someone asked for help how to increase the upload size for
attachments using the customer web interface.
I did not find a solution for it but I have the same problem now.
Attachments are just accepted up to 1MB.
How can I change this ?
Thank you very much in advance!
Yours
Have you tried stopping all services i.e. apache, mysql and shutdown
your system and reboot starting all services up from fresh? Also have
you tried updating to 2.0? Also how much data do you have? Can you
afford to start over or is this is the field being used with customers?
How important is
Is it possible for more that one agent to own a ticket?
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Support oder Consulting für Ihr OTRS
Hello all,
I'm running OTRS 2.0.4 on Windows 2003. I've got POP3 enabled on my Exchange
server, and currently a mailbox is checked by my CSRequests queue, a ticket
is created, and SMTP is enabled for autoresponses, which works. That is, a
customer sending an email to that e-mail address gets a
On Jan 9, 2006, at 11:25 PM, Mark J. Nernberg wrote:
I have just moved my OTRS installation from one box to another.
The database transfer went fine, along with everything else.
On both, I'm using Apache 2.0.55, Perl 5.8.7, and mod_perl2 2.0.2.
On the old box, everything works fine.
On the
no.
[EMAIL PROTECTED] schrieb am 09.01.2006 21:53:24:
Is it possible for more that one agent to own a ticket?
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just possible to delete it directly
in the db with the risk of system corruption.
change your reports.
Is it possible to delete a que? I am trying to run reports and
Queues that I marked invalid are still showing up on the report.
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this was answerd a lot of time...
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