Re: [otrs] No Permission!

Michael Belz a écrit : Have you tried stopping all services i.e. apache, mysql and shutdown your system and reboot starting all services up from fresh? Yes Also have you tried updating to 2.0? Apache and OTRS are in 2.0 vesions Also how much data do you have? OTRS is fresh

Re: [otrs] No Permission!

Florent Guiliani a écrit : All was working right but I don't know wky, from a couple a hours it's don't work anymore :( In adittion I've got errors from $HOME/bin/UnlockTickets.pl in crontabs. The errors seems to come from ticket_state_id. I remember changing some parameters with SysConfig

[otrs] Feature question

Hi all, Is it possible to search for any ticket who have been closed in a laps of time? Another question: Is is possible to see all tickets locked on a given user ? -- http://www.perinfo.com * Florent GUILIANI - Développement Système* 41, avenue Jean Jaurès - 67100 STRASBOURG /Tel :/

Re: [otrs] No Permission!

Florent Guiliani a écrit : Hi all, I don't know what I've changed but when I click on 'Zoom' on a ticket in the queue I've got No Permission! even if I try with [EMAIL PROTECTED] (admin user) What's wrong? I found a solution rm $OTRS/Kernel/Config/Files/ZZZA* Saving parameters with

[otrs] Attach FAQ next page problem.

Dear All, Sorry if this has been answered before, I have trawled the list and can't find a solution. After an FAQ item is attached, or even looked at from within the reply to customer screen, the next page that is displayed after the response is sent is the FAQ search page not the

[otrs] adding new fields to front end

Hi everybody, I need to change the front end for the customers for creating a new ticket, is there anyone who have already tried? Thanks for your time, ibrahim __ Yahoo! DSL – Something to write home about. Just $16.99/mo. or less.

[otrs] Problem with

As of about 1:30 pst yesterday... the POP3 collection has stopped. I ran PostMasterPOP3.pl from the command line and I get the following error: Use of uninitialized value in numeric eq (==) at /usr/lib/perl5/5.8.3/Net/POP3.pm line 302, PRODUCT line 4. ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux

[otrs] Change Pop3 download times

I have been looking around at different settings but I'm unable to find where I can change the speed at which OTRS downloads messages from the server it is currently set at every 10minutes by default. Could someone please direct me as to where this option may be. Thanks, Eric Gilbert

Re: [otrs] Change Pop3 download times

On unix machines it is in the crontab of the otrs user. Claude Watson On Tue, 2006-01-10 at 14:31, Eric Gilbert wrote: I have been looking around at different settings but I'm unable to find where I can change the speed at which OTRS downloads messages from the server it is currently set at

Re: [otrs] Problem with

OK, I figured out the problem... apparently the server was missing the Perl module Net::POP3 so installing that module from CPAN solved the problem. Which is strange because that module has never been installed on that server and OTRS and the PostMasterPOP3.pl script has worked perfectly up

[otrs] Help using PGP?

I am really new to OTRS, so far it looks great! Using OTRS v2.x I am having a bit of trouble setting up PGP. I've enabled PGP via the sysconfig menu and when I then go to the PGP config screen and try to add a key I get the following message: Info: gpg: keyblock resource

[otrs] Calendar Installation Problem

I'd really like to use the calendar module but if I try to install it through the Pakage Manager I get ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.sh !!! I did run SetPermission and it ran without error but I still get the above. I tried using opm.pl but I'm

[otrs] simple customer database

I want to use simple customer database, for address book purpose only, not for customer tracking ticket state. The customer table in otrs database is, ok, but I prefer some fields to add, like phone, post address etc. I have a working instalation of otrs, on slackware box, with mysql, etc.

[otrs-de] Verständnisfragen zur Eskalation und Freigabe

Hallo Liste, ich habe Verständnisfragen zur Ticket-Eskalation und zur automatischen Ticket-Freigabe und bitte nachfolgend ggf. falsche Aussagen zu korrigieren... Als verstrichene Zeit bis zur Eskalation oder automatischen Ticket-Freigabe wird ja nur die Zeit gezählt, die innerhalb der

[otrs-de] [2.0.4] Merge Ticket erzeugt neues Ticket

Hallo, ich verwende Version 2.0.4 von OTRS (als die letzte stable) und habe folgendes Problem: Alle Tickets laufen erst mal in eine INCOMING Queue, von dort werden Sie dann zugewiesen und wandern in eine andere Queue (QUEUE1). Funktioniert auch alles super, aber wenn ich nun aber zwei Tickets

[otrs-de] Durchschnittliches Ticketalter

Hallo, ich wüsste gerne, wie alt unsere Tickets im Schnitt sind, bevor sie geschlossen werden. Wie finde ich das heraus? Danke. ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: