Hi Edgar ,
I was searching for statistic related questions on the mailing list and came
across your contribution , unfortunately the zip file was not present.
Could you possibly send me the zip file , I would really like to have a look at
it.
Dear all,
During the greater part of this year
Hi ,
Is it possible to set the Ticket View for certain groups to All Tickets
for certain Queues? Basically I want senior agents to be able to view
all tickets by default when they click on a Queue.
Searched the SysConfig and the mailing list , but no answer
TIA
Regards ,
Danie Theron
It is
Is it possible to turn the CustomerID field (in all instances) from a
free-text field to a dropdown with pre-defined values (customer1,
customer2, customer3 etc.)? If possible, would also be great if an agent
could also add-to this field to populate the values.
Thanks for your comments.
I am interested in this too.
Daniel
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Danie
Theron
Sent: Friday, January 27, 2006 10:09 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] OTRS statistics
Hi Edgar ,
I was
As far as I am aware, the module that you are looking for a zip file for has
been integrated into the latest releases.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BALAN, Daniel
Sent: 27 January 2006 13:11
To: 'User questions and discussions about
So I am to assume it's the standard Stats output that appears on the 'Stats'
link?
OK , to my next question , Is it possible to integrate the Stats page into the
Agent Frontend (like total tickets open , by agent etc)? I'm not much of a
coder/scripter so not really sure where to start looking
Help!
The docs aren't very clear and leave a lot out - IMHO
I'm trying to get otrs to authenticate again my AD for both myself (and
other Admins) and clients (the worker bees) at my company. is there any
pages out there that explain this better than the docs?
Thanks,
deno
Actually they are very clear, if you look at the version 1.3 docs (Ch 9,10,11).
Make sure you can get the results you are looking for first with LDIFE.EXE from
a Widows box before you plug in the schema to OTRS.
Mike
--
Message: 6
Date: Fri, 27 Jan 2006 11:04:56
why would i think to look at the docs for last major release? i'll take a look
at them.
do i need to install the perl ldap libs for a windows install?
thanks,
deno
From: [EMAIL PROTECTED] on behalf of [EMAIL PROTECTED]
Sent: Fri 1/27/2006 12:39 PM
To:
I would like to use my SAP Business One contact
table (running on a MS SQL server) as customer user backend, while otrs run on a
MySQL database.
I'm able to change and test the backend on mysql,
but not onto MSSQL.
I tried with ODBC and SYBASE, but I have many
errors.
any body can help ?
I noticed in OTRS that the priorities are as follows:
P1 Very Low
P2 Low
P3 Normal
P4 High
P5 Very High
I have looked to see if I can modify these values or their
order, but it appears that I cannot. It would be really nice to be able
to modify the priorities such that they
Hallo
Ich habe folgendes Problem:
Ich würde gerne die anordnung der jeweiligen Elemente (
Anrede,zitierte Text, Text der Antwortvorlage, Signatur ) in der
antwortverändern
So dass beim Antworten zuerst die Anrede,
anschließend ggf. der Text der Antwortvorlage, danach
der zitierte Text des
Tach,
duchsuch die mailliste, ist nicht das
erstemal das das hier gefragt wird
Li
[EMAIL PROTECTED] schrieb am 27.01.2006 12:03:00:
Hallo
Ich habe folgendes Problem:
Ich würde gerne die anordnung der jeweiligen
Elemente ( Anrede,
zitierte Text, Text der Antwortvorlage, Signatur ) in
Hallo zusammen,
häufig werden Mails vom Kunden direkt an die persönliche Mail-Adresse
des Agenten geschickt, statt auf die zentrale OTRS-Mailadresse.
Diese Mails werden dann meist vom Agenten weitergeleitet an's OTRS (ggf.
muss im Betreff noch die Ticket# hinzugefügt werden für's richtige
Hallo Mohammed,
falls du Version 2 von OTRS nutzt, dann gehts
per Config-Eintrag (Config.pm) so:
$Self-{'Ticket::Frontend::ResponseFormat'}
= '$Data{Salutation}
$Data{StdResponse}
$Data{Signature}
$Data{OrigFrom}
$Text{wrote}:
$Data{Body}';
Kann man aber auch über die SysConfig
Hallo,
Habe da mal zwei Fragen:
Gibt es eine Möglichkeit in einem Ticket die TicketFreeKey und
TicketFreeText
Felder als Pflichtfelder zu deklarieren?
D.h. es muss etwas ausgewählt und/oder eingetragen werden.
Weiterhin möchte ich einen Defaulttext im Ticket vorgeben:
Beschreibung:
Fehler:
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