Hi,
I simply use this on our configuration:
$Self->{'AuthModule::LDAP::Host'} = ['ldaps://myserver1', 'ldaps://myserver2'];
myserver1 is our master LDAP server
myserver2 is our slave LDAP server
It's the perl module that do the SSL/TLS connection.
2006/8/18, Herbert Mueller <[EMAIL PROTECTED]
Nils Breunese (Lemonbit Internet) schrieb:
> BipinDas wrote:
>
>> My url is http://ticket.somehost.com/customer.pl. No I would
>> like to give another url to some customers with same otrs
>> The new url should be like this http://
>> support.somehost.com/. When type this address it sh
Christian Schoepplein wrote:
The debug output is in apache error log. To enable it, just open
Kernel/System/Email/SMTP.pm
and insert in line 38 the following:
$Self->{Debug} = 1000;
So it should look like that after the change:
-
[...]
# debug
$Self->{Debug} = $Param{Debug} || 0;
On Fri, Aug 18, 2006 at 11:19:44AM +0200, Boniforti Flavio wrote:
> As I'm reading, I get to ask: where do I see the closed tickets?
As an agent, use the ticket search to find closed tickets.
Best regards
Henning
--
Henning Oschwald
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Title: Trying MOD_PERL with otrs 2.0.4
I have problems starting otrs 2.0.4 with mod_perl
My environemt is:
Solaris 8
Apache 2.2.?
Mysql 5.0.20 ( not relevant here, but to be complete)
Mod_perl 2.0.2
Perl 5.8.8 ( configured to look into ../perl5.8.0 )
Important here, I think, is that
hallo
We want to configure a TLS connection to an
LDAP server.
What is to do?
greetings Herbert Mueller
--
Dr.Herbert Mueller
Physikdepartment Z30
85748 Garching
Tel 089 289 12391
FAX 089 289 12296
___
OTRS mailing list
Duncan C White ha scritto:
- the ticket state (obviously "close" closes it, etc) but
how for instance could I (an agent) reopen a ticket after
closing it in error?
As I'm reading, I get to ask: where do I see the closed tickets?
--
--
Boniforti Flavio
Provin
Hi Duncan,
On Thu, Aug 17, 2006 at 09:20:13PM +0100, Duncan C White wrote:
>- the subject of a ticket, suppose the user has been
> massively inaccurate or left it blank.
I'd change the subject if the ticket is answered, at the moment I don't
know any other possibility. But do not remove the tic
BipinDas wrote:
My url is http://ticket.somehost.com/customer.pl. No I would
like to give another url to some customers with same otrs
The new url should be like this http://
support.somehost.com/. When type this address it should already
redirect to customer.pl page.
Is it poss
Hi Andy,
On Thu, Aug 17, 2006 at 04:10:19PM -0400, Andy Lubel wrote:
>In Stats, OTRS has a great Time Accounting selection that details the amount
>of time spent to handle each customer. This is good but we also need the
>accumulated time actually spent on any given ticket (i.e., by owner).
>
>I
Hi Andy,
On Thu, Aug 17, 2006 at 01:14:10PM -0400, Andy Lubel wrote:
>Why cant we change the status of a ticket without emailing the user?
Activate the posssibility to change the state via the note feature, that
should help.
>-Andy Lubel
Regards,
Christian
--
((otrs)) :: OTRS GmbH :: Euro
Hello Keith,
On Thu, Aug 17, 2006 at 11:57:18AM -0500, Keith Turner wrote:
>We are still experiencing some very annoying behavior after moving to
>a new SMTP account.
>
>Agent Notifications from the Agent site and email ticket replies from
>the Agent Site go through perfectly.
>
>All the automatic
Hi,
we can implement agent selfregistration, but because it is not a generic
feature we are only able to do the implementation on a commercial base.
So if you are interested it is really the best to contact
[EMAIL PROTECTED]
to specifiy the details with our sales and development team.
KInd
Hi,
On Thu, Aug 17, 2006 at 05:13:42PM +0200, [EMAIL PROTECTED] wrote:
>On Thu, 17 Aug 2006 16:46:57 +0200, "Christian Schoepplein"
><[EMAIL PROTECTED]> said:
>> On Wed, Aug 09, 2006 at 03:22:21PM +0200, [EMAIL PROTECTED] wrote:
>> >My users are now using the web interface to crate tickets and the
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