Re: [OTRS] Don't send notifications to agents

Hello, On Wed, Aug 30, 2006 at 11:21:47AM +0200, Benoit Brizion wrote: In fact, agents receive notifications only if one agent changes the owner of one ticket (the new owner receives an email notification). In the other cases (creation of a ticket, changes of the status of a ticket, ...),

Re: [otrs] Customizing the Customer Interface

On Tue, Aug 29, 2006 at 06:05:15PM -0400, Joe Fusco wrote: Where do I need to go to customize the customer interface? Right now it has green bars that say LOGO and COMPANY NAME with FOOTER and FOOTER2 at the bottom. What file(s) do I need to edit? Kernel/Output/HTML/Standard/Customer*.dtl.

[otrs] working hours

All, We have a number of different clients in OTRS, some are 24hr support others have different hours. Is it possible to set a working time per customer? >From what I have seen so far it appears that there is a global working time hours setup. Alan. Alan Mckeown JoraPh Consulting

Re: [otrs] working hours

Alan McKeown wrote: We have a number of different clients in OTRS, some are 24hr support others have different hours. Is it possible to set a working time per customer? From what I have seen so far it appears that there is a global working time hour’s setup. The working hours you set are

RE: [otrs] working hours

Hi, Thanks for the quick response. I am not sure what you mean though when you say 'The working hours you set are for your agents, not for your customers' Could you explain a bit more for me. Regards Alan. Alan Mckeown JoraPh Consulting Ltd Unit 3, Springfield Industrial Estate, Newport,

[otrs] Customer Web Interface

How do I modify the customer web interface? I couldnt find it in the manual. I want to replace the Logo and Company Name text. Thanks, Joe Fusco IMPORTANT - This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain

Re: [otrs] filter out of office repley

Eek, there went simple! Do you have Any examples? Im not a procmail, nor a fetchmail guy and my OTRS is installed on OSX using the good old postmasterPOP3.pl TIA, Andy On 9/1/06 10:09 AM, Nils Breunese (Lemonbit Internet) [EMAIL PROTECTED] wrote: Andy Lubel wrote: This is a tough one, I

Re: [otrs] filter out of office repley

Op 1-sep-2006, om 17:14 heeft Andy Lubel het volgende geschreven: Eek, there went simple! Do you have Any examples? Im not a procmail, nor a fetchmail guy and my OTRS is installed on OSX using the good old postmasterPOP3.pl You'll have to put up with the out of office replies (I don't

AW: [otrs] working hours

The working hours that you may set in the administrations panel reflect that of the agents that will be handling your tickets. There are, at the moment, no working hours for the customers. Hope this helps Shawn -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]

AW: [otrs] working hours

Hey, an Agent is a technician that would be receiving and entering your tickets in the system (your helpdesk employee). A customer is the person or company that needs help. Therefore, your working hours are for those people who will be receiving your ticket (your helpdesk) and you only have

AW: [otrs] Customer Web Interface

Hello, maybe it is time to republish a Tipp that was given to me. http://www.mail-archive.com/otrs-de@otrs.org/ Learn it! Love it! Use it! RTFM Peace, Shawn Beasley a.K.a The DigITal Ninja Support - IT LPID LPI77664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future

[otrs] See stats for closed tickets

Is there a way to see how many tickets were closed in a given month for one queue? We can see how many were opened, but for our purposes, it is more important to see how many were closed. Thanks in advance! Jennifer ___ OTRS mailing list: otrs -

RE: [otrs] See stats for closed tickets

Yes you can In the new OTRS 2.1 there is a fine Stats module And OTRS uses MySQL databases by default: so you can access the data yourself very easily. Regards, Peter -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Jennifer Valdez Verzonden: vrijdag 1

[otrs] wanted: help to fix problem

WHO can help me to fix my mail problems with OTRS? I haven´t got it fixed yet and I really need to receive mails. I will pay with Paypal. I have a Linux (Debian) with kernel 2.6.8-2-k7 machine, Apache 1.3.33 (Debian GNU/Linux) PHP 4.3.10-16. OTRS is installed, but all was moved from another

[otrs-de] Time_accounting / Zugewiesene Zeit: bestehende Werte umrechnen / ändern

Hallo zusammen, ich habe hier daß Problem, daß ich die zugewiesene Zeit pro Ticket (Notiz) ändern möchte. Bisher wurde die Zeit in Arbeitseinheiten eingegeben. Jetzt sollen es Minuten sein, oder besser: 5-Minuten Schritte. Dazu muß ich die bestehenden Ticket-zeiten umrechnen und in der Datenbank

AW: [otrs-de] POP3-Abfrage

Hallo! ... Bei einem Unix-System einfach mit dem Befehl crontab -e -u otrs die Eintragungen anzeigen lassen und dann die Zeile mit dem entsprechenden Eintrag ändern. Zumindest bei einem RPM basierten System ist das nicht zu empfehlen, da die Cronjobs bei jedem Neustart neu geschrieben