Please look in /var/log/apache2/error_message and see if your problem is
similar to my bug report
http://bugs.otrs.org/show_bug.cgi?id=1382
if it is you can recover the perl modules from the .tar file.
Vielen Dank,
Shawn Beasley
Support �C IT
LPID LPI77664
VERIFICATION NUMBER 3vk4xshbx6
Nathan Campbell wrote:
I have found the LDAP configuration script and the settings module
in the defaults.pm file.
The defaults.pm file has a comment:
# (take care that Net::LDAP is installed!)
How do I verify this?
On Linux you can run /opt/otrs/bin/otrs.checkModules to check your
Howdy all.
I've been looking through the list archives and can't find a
solution. Does
anyone have any recommendations for otrs integration with nagios?
I've seen perl scripts posted about using an ssh connection to call
genericappication.pl, but it seems so much cleaner to use
Please help me to upgrade OTRS from 2.0.4 to 2.1 on a Windows platform (Windows2003).When I try to install 2.1 on top of (above) 2.0.4, OTRS instalator said, that find an installed apache service ...Maybe I should make backup of database
2.0.4, uninstall 2.0.4, and after install 2.1.1 and restore
Eugene Colesnicov wrote:
Ok, but how I can backup mysql database on a windows platform?
I'm guessing the Windows version of MySQL also has mysqldump (http://
dev.mysql.com/doc/refman/4.1/en/mysqldump.html), which would take of
this. You can always install something like phpMyAdmin (http://
Hi,
I'm a newbie of OTRS and I would want know if exist
a User Guide of this product.
Look at the attached image: Where I must
define"owner" and "responsible"? The listbox is empty...
Thank's,
Maury
P.S.: There is some italian that use
OTRS?
Just resolved the issue on my own for the installation!
The constraints were created before the insert. Then we tried several times the
insert, so the sequence were not initialised.
After a re_run of:
1) otrs-schema.oracle.sql
2) initial_insert.sql
2) otrs-schema-post.oracle.sql
All the data
Maurizio Pederneschi schrieb:
Hi,
Hi Maurizio,
I'm a newbie of OTRS and I would want know if exist a User Guide of this
product.
Look at the attached image: Where I must define owner and
responsible? The listbox is empty...
select a queue in the To field, an all agents, that are
Hi!
I upgraded 2.0 to 2.1 according to the UPGRADING File.
Afterwards I copied the Kernel/Config.pm to the new
Kernel/ and restarted all.
Now Ldap Auth does not work:
Tue Oct 17 11:24:20 2006][Error][Kernel::System::Auth::LDAP::Auth][125]
First bind failed! No password, did you mean noauth or
Hi
I use the following script [bat] file. It makes a mysql backup and
copy/backup the otrs directory
Steps
1. Create a text file and change the extension to .bat
2. Change the contents to do your backup
:: # Begin #
For /f tokens=1-4 delims=/ %%a in ('date /t') do (set
Hi
No incoming mails to my queues. The /var/log/messages shows the
following error. How can I stop the running postmaster process?. I had
tried ./PostmasterPOP3.pl -f 1, but the problem still exists. Please help.
Oct 17 16:27:07 otrs OTRS-PM3-10[2077]:
Sorry...
I have check my setting.
I define a queue "CED" and a subqueue
"ADSL".
I define a new group "ced" and two users with the
preferred queue "ADSL". The two user are associated with the role "operator"
that have permission (ro, create, owner and priority) to "ced"
group.
I still
Hello,
I'm in the process of setting up OTRS to have a play with it.
I've been following the documentation and reached part 2 of
installer.pl.
I setup my database (MySQL) on a remote machine, but I did it
by manually importing the SQL. Now I need to:
1. Install a system user. I've looked at
Hello Bipin,
try
crontab -e -u otrs
and then just comment out the Popmaster line in the crontab
Vielen Dank,
Shawn Beasley
Support - IT
LPID LPI77664
VERIFICATION NUMBER 3vk4xshbx6
LPIC - 1 (pruefen)
Cargo Future Communications GmbH
-Ursprüngliche Nachricht-
Von: [EMAIL
Maurizio Pederneschi schrieb:
Sorry...
I have check my setting.
I define a queue CED and a subqueue ADSL.
I define a new group ced and two users with the preferred queue
ADSL. The two user are associated with the role operator that have
permission (ro, create, owner and priority) to ced
Dominic Marks wrote:
I setup my database (MySQL) on a remote machine, but I did it
by manually importing the SQL. Now I need to:
1. Install a system user. I've looked at just adding in a user
via phpMyAdmin but I'm not sure if this is a great idea, or
what the format is some of the fields is
Hi,
I would had you may need to kill the remaining process
Check if 1837 is really the pid:
ps -fp 1837
then
kill -TERM 1837
kill -9 1837
finally delete the line from the table process_id concerning the process left
in processing status
Cordialement,
Bastien Leblanc - Administrateur
If I click All nothing happens...
I can't see any user
- Original Message -
From: Gerold Gruber [EMAIL PROTECTED]
To: User questions and discussions about OTRS.org otrs@otrs.org
Sent: Tuesday, October 17, 2006 2:08 PM
Subject: Re: [otrs] One question...
Maurizio Pederneschi
Hi,
I would like to have an incoming mail to be routed to a queue based on
the e-mail destination address.
Env.:
- OTRS 2.1.1
- Solaris 10
I have created a queue QUEUE1
Than, in Misc - PostMaster Filter I have created a filter:
MATCH:
Header1: To Value: [EMAIL PROTECTED]
SET:
Running the latest OTRS on Win2003:
Please see the error below found in the
otrs\var\logs\otrs.log file whenever I try to log in.
[Tue Oct 17 13:52:04
2006][Notice][Kernel::System::Auth::LDAP::Auth] User: testuser authentication
failed, no LDAP group entry foundGroupDN='CN=pscerms,
Hi,
I'm trying to figure out how to perform a more advanced search in the
Subject and Free text field of the search panel. Is it possible to do a
boolean search including AND, OR operators? What is the syntax in that
case? I've been trying to find documentation on this subject both in
this
Hi there,
If you guys didn't notice, I have published the OTRS Virtual Appliance for
VMware. Please check out my blog OR got to VMware's site
http://www.vmware.com/vmtn/appliances/directory/591
Why I did it? Well actually I am doing an internation project and am proposing
Virtual
Hello there,
I am having an issue with attaching some files to some ticket. In my
last example, the file is 3.5 MB. When we restore the production db to
our development server , I can attach the doc without a problem( Both
servers are suppose to be identical, obviously, they are not..).
Hi everybody,
I have two systems, one is OTRS 2.1.1
(productive) and one is OTRS 2.0.4 (test)
I have a problem when I am using OTRS
2.1.1 with Internet Explorer and
character ' is replaced
by apos; in all webpages (Ticket views, Sysconfig pages).
In other browsers there is no problem
(Opear,
Hi!
Ich hab nach Anleitung UPGRADING von 2.0 auf 2.1
upgegradet und die Kernel/Config.pm von der alten in die
neue Version kopiert.
Ergebnis ist, dass sich keiner mehr anmelden kann:
[Tue Oct 17 11:24:20 2006][Error][Kernel::System::Auth::LDAP::Auth][125]
First bind failed! No password, did
Hallo!
Ich möchte das Dialogfenster Ticket für Bulk-Aktion ausgewählt!, das beim
auswählen eines Tickets in der Queue-Anschicht erscheint abschalten. Ich habe
hier ca. 300 Spams die in meiner Queue gelandet sind. Diese Tickets möchte ich
möglichst mit wenig Aufwand schnell wieder entfernen.
Hallo,
gibt es eine Möglichkeit, in der Ticketansicht alle Tickets zu markieren? Bei
so viel Spam oder gleichen Mails zum verschieben wäre das manchmal
hilfreicher, als alle Tickets einzeln anzuwählen.
Habe schon in Richtung Bookmarklets geschaut, das markiert auch alle, aber
löst wohl nicht
Hallo Alex,
Vielen Dank. Das waren die Infos die ich brauchte. Natürlich habe ich es auch
mit der DBUpdateto21mysql versucht. Das Problem liegt wohl einzig darin, dass
die Config.pm sich geändert hat. Ich werde wohl oder übel die Konfiguration
händisch eingeben müssen (war dazu anfang nur ein
Hallo Kai,
On Tue, Oct 17, 2006 at 11:38:20AM +0200, Kai Osthoff wrote:
Ich möchte das Dialogfenster Ticket für Bulk-Aktion ausgewählt!, das
beim auswählen eines Tickets in der Queue-Anschicht erscheint
abschalten.
Das geht über die Option Ticket::Frontend::BulkFeatureJavaScriptAlert.
Viele
Hallo!
Ich habe jetzt bei meiner Installation langsam aber sicher alles am Laufen -
eines stört mich aber und ich finde einfach nichts Zufriedenstellendes in der
Dokumentation. An verschiedenen Stellen ist immer wieder die Rede von
OTRS-Variablen wie z.B. OTRS_LAST_NAME.
Ich möchte in einer
Hallo.
Hier gibt es eine List:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQID=70
Bei mir funktionieren davon aber leider die meisten nicht...
--
Mit freundlichen Grüssen
André Bauer
System: Debian 3.1 / Apache 2.0.54 / MySQL 4.1.11 / OTRS 2.0.4
Mir fehlt unter 2.1 der Kunde bearbeiten Button für
normale Nicht- Admins
Unter 2.0 hab ich dies durch Setzen der Gruppen
mit AdminCustomerUser setzen können - wie nun?
___
OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/
Archiv:
die Kategorien sind
sichtbar, beinhalten aber kein FAQ-Artikel, wenn ich über die public URL
zugreife.
Muss ich irgendwo
noch Rechte einstellen?
Danke
t.uhl
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