s taylor schrieb:
*** What I now haven't been able to figure out is, 'WHY' in the
customer's interface, since the ticket has been 'closed successful', why
the followup form is available, allowing the customer to 'reopen' the
ticket. I don't want the customer to have this ability. Do you know
Wes Plate schrieb:
For some of our tickets we generate information in another database that is
emailed to the customer, and our OTRS system is CCed. In the past (1.3)
these emails appeared in OTRS as agent messages, but now in 2.1.2 these
appear as customer emails and generate follow-up notices.
Chris schrieb:
I have setup OTRS to validate customers against an external LDAP repository.
When a customer logs into OTRS it is validated correctly and he / she can
create tickets without any problems.
However I do not see any entries beeing created in the CUSTOMER_USER table
is this the
Thanks for your reply.
I found out some more info from 'testing' again via the Customer-side:
If a ticket is e.g. 'closed successful', when zooming back into that ticket,
that is the 'default' state for that particular ticket.
If a 'new' ticket is created, 'closed successful' is also the 'def
Answered my own question – will post
just in case anyone else encounters this.
To display that link, I needed to choose a
default response in Response <> Queue. Once I did that, the link appears.
Nathan Campbell
Systems Administrator
Dallas Symphony Association
[EMAIL PROTECTED]
2
Windows 2003
OTRS 2.1 – mySQL w/ LDAP (Active Directory)
integration
I have set up various queues and can receive and filter
inbound email just fine.
Each queue has an associated system email address with it.
For instance, ticket responses from the Ticket Exchanges queue should be see
Wes Plate wrote:
Is it possible to take OTRS back to 1.3.x after having updated it
to 2.1.2?
If you have a database backup: sure. But why would you? As far as I
know 1.3.x is no longer maintained and I believe 2.x can do
everything 1.3.x can.
Nils Breunese.
PGP.sig
Description: Dit de
Is it possible to take OTRS back to 1.3.x after having updated it to 2.1.2?
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
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We do the same thing in an email address routed queueing system, phpmailer
classes and mysql queries to get the "target email address" based on an
category selection.
-Andy
On 10/26/06 11:04 AM, "Wes Plate" <[EMAIL PROTECTED]> wrote:
> On 10/25/06 3:26 PM, "Stefan Tunsch" wrote:
>
>> I would li
Stefan Tunsch wrote:
I would like to know if OTRS supports any type of form-based data
entry of tickets?
When used as a email management platform this has little sense, but
when used through the web interface, forcing users to fill a form
before sending the ticket is in many cases very in
Hi folks,
I'm really looking forward to getting into OTRS... from what
I've seen on the net its rated one of the best OS Helpdesk software out
there! I've been working on getting it up and running and I'm using IIS
5.0 w/ ActivePerl 5.8.8 and MySQL. Got the install.pl to run... created
to
On 10/26/06 3:25 AM, "Serge ALGAROTTI" wrote:
>>> Any recommendations for FAQ system alternatives to OTRS?
>
> http://www.phpmyfaq.de/ ?
Thank you, that looks like a good candidate.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
___
On 10/25/06 3:26 PM, "Stefan Tunsch" wrote:
> I would like to know if OTRS supports any type of form-based data entry of
> tickets?
>
> When used as a email management platform this has little sense, but when used
> through the web interface, forcing users to fill a form before sending the
> tic
For some of our tickets we generate information in another database that is
emailed to the customer, and our OTRS system is CCed. In the past (1.3)
these emails appeared in OTRS as agent messages, but now in 2.1.2 these
appear as customer emails and generate follow-up notices.
Can I change this
Hi,
> > I still have a question with debug mode. How can I increase logs in the
log
> > file I have set with $Self->{'LogModule::LogFile'} ? Adding
$Self->{'Debug'}
> > = 5; does not output logs in this file.
>
> Did you make log file manually n the filesystem? Did you change the
> ownership? :)
Hi
We could not configure through GUI in 2.0.4
--
Greetings...
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Bipin Das
Spectrum Softtech Solutions,
0484-4082000
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On Thursday 26 October 2006 14:01, BipinDas wrote:
> Hi
>
> For solving this problem add the following line the
> /opt/otrs/Kernet/Config.pm
>
> *$Self->{'CustomerGroupSupport'} = '1';*
I know that "I need to edit the Kernel/Config.pm to enable
CustomerGroupSupport". The doc says this can be done
I have setup OTRS to validate customers against an external LDAP repository.
When a customer logs into OTRS it is validated correctly and he / she can
create tickets without any problems.
However I do not see any entries beeing created in the CUSTOMER_USER table
is this the default behaviou
I still have a question with debug mode. How can I increase logs in the log
file I have set with $Self->{'LogModule::LogFile'} ? Adding $Self->{'Debug'}
= 5; does not output logs in this file.
Did you make log file manually n the filesystem? Did you change the
ownership? :)
--
Valkai Jozsef
+36
Hi
For
solving this problem add the following line the
/opt/otrs/Kernet/Config.pm
$Self->{'CustomerGroupSupport'} = '1';
--
Greetings...
___
Bipin Das
Spectrum Softtech Solutions,
0484-4082000
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OTRS mailing list:
Hi Alexander,
> OTRS tries to establish a socket connect. Use the IP-way instead, e.g.
> define the IP your MySQL-DB is waiting for connections, e.g.
> 127.0.0.1 or IP the server has on the network
>
> > MySQL server is running and I can do query with mysql client. I can also
> > use phpMyAdmin.
>
Hi All!
I have OTRS 2.1.2 and want to create a user. Personally I think that some of
the fields do not need to be required, such as the First name, last name, and
email address. Admittedly, these are useful, but useful does not mean
necessary. Is there a way to changing whether these fields are
hello,
>> Any recommendations for FAQ system alternatives to OTRS?
http://www.phpmyfaq.de/ ?
--
Serge ALGAROTTI [http://www.cemef.ensmp.fr/]
Ecole des Mines de Paris-CEMEF UMR CNRS n° 7635
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Hi,
Wes Plate schrieb:
For various reasons my Agents hate the upgrade to OTRS 2.1. The FAQ is one
reason.
Any recommendations for FAQ system alternatives to OTRS?
OTRS v2.1 is much more flexible in designing the possible actions within
a form (e.g. shall a priority-change be possible with
Hi Eric,
I don't know if I am right (not much experience), but I think so
Eric Boudrand schrieb:
I am installing OTRS 2.1.2. I am trying to enable Debug mode while
connecting to the database. I have set in Config.pm $Self->{Debug} = 3;
But it has no effects. What should be set ?
You shou
> If i click on the faq-link in an answer of a ticket i get the
following
> error:
>
> FAQ not registered in Kernel/Config.pm!
>
> I can't find any information how I must configure the faq-database for
> use in otrs.
>
Sorry - i've forgot ... it's otrs 2.1
Thanks.
Kai Osthoff
_
Hi!
If i click on the faq-link in an answer of a ticket i get the following
error:
FAQ not registered in Kernel/Config.pm!
I can't find any information how I must configure the faq-database for
use in otrs.
Greetings,
Kai Osthoff
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OTRS mailing l
Hi
Some of my customers are become agents some times. Is there any option
to configure,to change the status of customer as agent and viceversa.
Thanks
--
Greetings...
___
Bipin Das
Spectrum Softtech Solutions,
0484-4082000
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