Re: [otrs] Unlock time out?

Hi Shawn, Shawn Beasley schrieb: I seem to be missing something here. I have set the unlock timeout on my queue / sub queues, but nothing I seem to do makes the ticket unlock. Escalation is working perfectly. Is there some point that I am missing. OTRS Version 2.1.5 SuSE 10.1 Ticket statu

Re: [otrs] search in mysql

Hi Gustavo, Gustavo Azambuja schrieb: I want to know how many tickets each technician replies at every day, regardless if the tickets were created today or if they're created yesterday in the mail inbox of OTRS. in article, search e.g. for article_type_id = 1 within one specific day and coun

RE: [otrs] Installation/Configuration

Ok, I have no idea what i changed, but it's working all of a sudden. I appreciate your help. I did check and test all of the items that you have listed below and was unable to get it to work previously. Very strange. Allen Laymon Integris Tech 479.927.3303 x.200 >>> "Greg Horne" <[EMAIL P

[otrs] Unlock time out?

I seem to be missing something here. I have set the unlock timeout on my queue / sub queues, but nothing I seem to do makes the ticket unlock. Escalation is working perfectly. Is there some point that I am missing. OTRS Version 2.1.5 SuSE 10.1 Ticket status any Many thanks for your help.

RE: [otrs] Installation/Configuration

Thanks for the additional information. My first question would be can you send email to this machine using SMTP from another machine? If yes then you know that SMTP is working on that IP address. Next I would check to make sure I could send SMTP from your mail server to your mail server. You ca

RE: [otrs] Installation/Configuration

Yes, OTRS is running on the Novell server and yes, it is also my internal mail server. The OS is Novell Open Enterprise Server (OES) for Linux. Allen Laymon Integris Tech 479.927.3303 x.200 >>> "Greg Horne" <[EMAIL PROTECTED]> 06/14/07 10:05 AM >>> Is OTRS running on the Novell server or

RE: [otrs] Installation/Configuration

Is OTRS running on the Novell server or is that your internal mail server? Specifically what OS is OTRS running on? Thanks Greg Horne geh gehorne -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 10:36 AM To: otrs@o

[otrs] Installation/Configuration

I have successfully installed and setup OTRS and can log in and everything looks perfect. I have one small problem in that I cannot get OTRS to send email when a new ticket is created or change of ownership. I have tried both SMTP and sendmail configurations. Can someone guide me in the direc

Re: [otrs] search in mysql

I want to know how many tickets each technician replies at every day, regardless if the tickets were created today or if they're created yesterday in the mail inbox of OTRS. --- Quiero es saber cuantos tickets contesta cada técnico por día, no importando si los tickets fueron cread

[otrs] New Ticket Notification

Hi All, I wonder would you mind having a look at the attached text. There's errors coming up in the log and I don't know why. Also, one of the notices in the text refers to [Notice][Kernel::System::Notification::NotificationGet], I'm not receiving any notification emails when a new ticket gets

RE: [otrs] Remove completely a ticket

Don't know if its the only way, to remove a ticket, but its a fast way that is easy to use. Greg Horne geh gehorne -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of kekieres Sent: Thursday, June 14, 2007 5:40 AM To: User questions and discussions about OTRS.or

Re: [otrs] Remove completely a ticket

Hi Greg! Thanks for your help. I didn't think about using a GenericAgent. In fact I think that the only way to absolutely delete a ticket from the system, doesn't it? Rafael Greg Horne escribió: > I think this is a job for the GenericAgent. Quickest way would be to define > a wildcard

[otrs] Message: Need User or UserID!

Hi, Can someone please help me with the following error. Returned by the cronjob (default cronjobs of otrs). How can this be resolved ? OTRS 2.17 / CentOS 4.x ERROR: OTRS-PendingJobs-9 Perl: 5.8.8 OS: linux Time: Thu Jun 14 08:45:03 2007 Message: Need User or UserID! Traceback (24111):

[otrs] Sort my queues tickets from newest to lastest

Hi list, I want to see newest tickets first. I find how to do it for specific queues, Mailbox but not for My Queues ! Have you any idea how I can do that ? Thanks in advance. -- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Ma